You’ll support the success of a portfolio of clients by helping them realize the full value of our platform, and assist in day-to-day account coordination, learn to build value-driven relationships, and gain hands-on experience in product adoption and customer engagement. You’ll collaborate cross-functionally with Sales, Product, and Customer Support to support customer needs, surface insights, and begin identifying opportunities for growth and risk mitigation.
Our customers are the heartbeat of our business, and we’re searching for a Customer Success Manager who will be a trusted partner to our customers and influence positive business outcomes. You will be a consultant to these customers, deeply understanding their businesses and needs in order to maximize the value they get from using Common Room. You’ll play a critical role in shaping our customer experience.
Advise and guide customers, ensuring they adopt Samsara and continuously gain business value from our products. You will be part of our Implementation team, responsible for helping Mid-Market customers deploy and adopt our IoT solutions for their fleet and industrial assets. Own the customer relationship and ensure a successful deployment of Samsara's solution.
You will be working at a dynamic and fast paced start-up as a member of the Customer Experience (CX) team. You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry. This team interfaces with customers throughout their lifecycle helping them realize the value of their Kong investment.
As a Customer Success Manager at Swarmia, you will be a key advocate for our customers, ensuring they achieve their goals and derive maximum value from our platform. You’ll be responsible for onboarding new customers, providing ongoing support, and driving customer engagement. Your role will be crucial in building long-term relationships, reducing churn, and identifying opportunities for growth.
As a Customer Success Manager, build trust, understand client needs, and drive lasting relationships and success, leading to increased adoption, satisfaction, and retention. Guide clients to achieving their goals, helping them get the most from our platform. Lead business reviews, support campaign strategies, and share helpful insights.
Lead client relationships from onboarding through renewal, ensuring each podcast series launches smoothly, engages the right audience, and delivers measurable value. Serve as the main point of contact, guiding clients through planning, production, and promotion. The ability to communicate clearly, manage timelines, and leverage automation tools will be essential to keeping projects on track and clients excited.
This role is all about building strong client relationships, guiding each series from kickoff through renewal, and ensuring every project delivers strategic impact. You’ll be the go-to contact for clients, leading them through planning, production, and promotion. With strong communication, sharp organization, and automation know-how, you’ll help ensure every show launches smoothly and exceeds expectations.
As a key role on the Customer Team in the German market, you will play a crucial role in ensuring the region’s success through our clients’ success. In the Build phase, you will manage the implementation team whose mission is to support customers during the launch of their new collaborative learning software, acting as a project manager when local language is needed. Once they are live on the platform, you will continue to support our clients in their digital training strategy through the 360Learning platform.
LeafLink is seeking a Customer Success Manager to join their growing team. You will work directly with top customers on both the Brand and Retail side to guide our customers’ success on LeafLink through the adoption of our marketplace and financial service solutions. We’re looking for an experienced Customer Success Manager who has a consultative approach to customer engagement.