Remote Customer service Jobs • SaaS

This is a hands-on, high-impact role within our Customer Experience function. You’ll manage live customer accounts, lead service reviews, and work cross-functionally to ensure a seamless and value-driven experience for our clients. You will own and manage a portfolio of live customer accounts, ensuring timely, high-quality responses to queries and support tickets.

As a Senior CSM, you will own the long-term, entire post-sale success of a portfolio of CPQ customers. You’ll act as a trusted advisor to executives and technical stakeholders alike, guiding customers through onboarding, adoption, AI enablement, and expansion.

An integral part of Firstup’s long-term relationship with its global Enterprise customers, you will directly impact the long-term success of the relationship. You will guide assigned customers through the customer journey, ensuring that they are on track to meet predefined milestones and positive business outcomes. You will work to ensure high customer satisfaction, health, and overall success to drive renewals and positively impact the Gross Retention Rate (GRR).

As Customer Success Manager, you’ll cultivate and grow post-sale relationships for Chatmeter’s business and small market clients to retain them as customers for life. You’ll take a proactive vs. reactive approach to building rapport with customers, focusing on the adoption of the full-suite of Chatmeter services. This role requires a dynamic approach to work with a broad range of customers in different phases of the customer lifecycle.

Lead and scale Truv's Customer Success function, overseeing a team of Customer Success Managers to drive strategy, execution, and customer outcomes across mid-market and enterprise portfolios. Serve as a trusted advisor to executives at client organizations while coaching the team to deliver world-class onboarding, adoption, and retention experiences. This high-visibility leadership role directly impacts revenue growth and customer satisfaction.

Support customers throughout their journey with mabl to ensure they achieve their goals. Onboard new customers to the mabl platform including hands-on training and guidance with best practices. Engage with customer executives and key stakeholders to identify, track, and measure mabl’s impact. Lead Quarterly Business Reviews with commercial clients. Identify expansion opportunities and partner closely with the sales team to execute.

Litify is looking for a Customer Success Manager to join our team, and you might be the right person! As a CSM you will monitor and manage a portfolio of client accounts to drive adoption, desired outcomes, and ultimately ensure retention and contract renewal. This position will be remote, with occasional travel to client sites and our NY headquarters.

Troubleshoot technical issues and provide actionable recommendations via chat, email, phone, and screen sharing. Engage with customers to ensure satisfaction. Maintain expertise in 10DLC and stay up-to-date on company products and services. Gather and share customer feedback with relevant teams to improve products and processes.

This is a shift-based role, working from 2 :00 PM to 10:00 PM CET , with a focus on supporting our U.S.-based customers. The Customer Success Manager will be an individual contributor on a high-performing team that is redefining the client-vendor relationship with our customer. We aim to win the hearts and trust of each and every SmartRecruiters user through a truly unique engagement model fundamentally designed to drive Hiring Success.

PartsBase is seeking a Manager of Customer Success to lead and develop a team of 4–6 Customer Success Managers supporting customers across APAC and the Middle East. This is a player-coach role that drives team performance, ensures smooth customer onboarding, drives platform adoption, and increases retention and growth. It's a great fit for someone who’s ready to step up as a people manager while still staying close to customers and results.