As an Implementations Consultant, you’ll guide customers and partners through smooth, effective implementations of our financial technology products. Acting as the primary liaison between our company and its clients, you’ll ensure seamless integration and proper adoption of best practices. In addition, you’ll collaborate with internal teams to advocate for customer needs, clarify requirements, and coordinate the resources necessary to address any concerns that arise.

As a GCP Customer Value Manager, you will create and own the strategy for driving engagement, retention, and expansion within our segment, while also being the sole contributor focused on delivering value to this customer base. You will implement processes, programs, and tools that efficiently scale operations and drive one-to-many strategies.

This role ensures the assigned customer base derives value from our products by leveraging digital communication channels and self-service resources to facilitate customer success. The Customer Success Manager plays a critical role in minimizing churn and maximizing customer retention in a scalable and efficient manner. The role has a travel requirement of up to 50% within the expected designated territory (OH/KY/IN region)

Manage and provide world-class partnerships to clients, ensuring they optimize the use and value of Life Sciences solutions. Drive engagement up to the C-level, build strategies, monitor KPIs, and use data to drive customer success. Serve as the primary point of escalation and collaborate with stakeholders.

As a Customer Support Specialist in Rossum, you will be the primary point of contact for addressing customer inquiries, providing technical assistance, and delivering exceptional support experiences. This role involves working collaboratively with cross-functional teams, managing documentation, and maintaining effective communication with clients.

Manage and provide world-class partnerships to clients, optimize the use and value of Life Sciences solutions, drive engagement, build and expand client relationships, support sales efforts, implement strategies, monitor KPIs, address issues, and serve as the primary point of escalation.

Build strong, proactive relationships with customers to ensure their satisfaction and long-term success. Regularly meet with Polly customers to discuss their needs, encourage adoption and usage of the platform, and check in on overall satisfaction. Track customer health metrics and KPIs to identify potential risks or opportunities early. Actively monitor and analyze customer feedback to identify actionable insights.

You will be the voice of Front, responsible for all types of customer inquiries, and for keeping our customers happy, by providing timely and effective assistance to customers with a focus on issue resolution and customer satisfaction. You'll also debug and test product features and report them to product and engineering.

You will be the trusted advisor and Commerce SME for our customers, driving customer engagement, product adoption, satisfaction and advocacy. Taking a consultative approach, you'll provide ongoing customer product enablement and advise on best practices to address desired outcomes, requiring fluency in German to support DACH customers.

Toku seeks a Senior Manager of Customer Success to lead efforts in building exceptional customer experiences while driving process improvements and client retention. You’ll own client relationships end-to-end, ensure operational excellence in payroll and benefits delivery, and help scale the customer success function.