Drive Post-Sales Success: Own the customer’s post-sales transformation, aligning offerings to goals.
Collaborate Strategically: Partner with Account Executives to create pre- and post-sales strategies.
Mitigate Risks and Drive Value: Proactively identify risks and develop strategies to overcome them.
ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology to over 8,100 customers. Their cloud-based platform connects people, systems, and processes to empower organizations in finding smarter ways to work.
Build and foster personal relationships with Instrumentl’s customers.
Take on primary ownership of post-sale onboarding, engagement, retention, and expansion of customer accounts within your portfolio.
Serve as the voice of our customers, share customer feedback, and advocate for our customers' needs.
Instrumentl is a mission-driven startup that helps the nonprofit sector drive impact. They are a hypergrowth YC-backed startup with over 5,000 nonprofit clients and are building the future of fundraising automation. They are cash flow positive and doubling year-over-year.
Build and maintain strong relationships with customers, acting as their primary point of contact and trusted advisor.
Understand customers' business objectives and help them leverage our solutions to achieve these goals.
Manage the customer handoff from the Onboarding team to the Regional Operations team as new parking facilities go live with AirGarage.
AirGarage aims to revolutionize real estate, starting with parking, by creating a unified operating system for parking real estate replacing outdated systems. They are backed by top-tier investors and are dedicated to optimizing parking facilities for real estate owners and technology companies.
Drive customer success across a portfolio of customers, supporting adoption, engagement, retention, and growth
Lead customer engagement through a mix of direct interactions and scalable programs (e.g., webinars and office hours)
Monitor customer health and usage trends to identify risk and opportunity, and take proactive action to drive engagement
Onit is redefining the future of legal operations through the power of AI with their cutting-edge platform that streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions. They are a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic.
Deliver exceptional customer experiences by responding to inquiries via phone, chat, and email.
Resolve customer issues efficiently across all Rev services, ensuring timely and accurate solutions.
Educate customers on Rev’s products, features, and best practices.
Rev is a dynamic and innovative AI-powered transcription company committed to understanding the human voice. They embrace bold thinking, welcome diverse perspectives, and give their team the freedom and responsibility to innovate, and every role plays a critical part in shaping the future of speech technology.
Drive adoption of use cases, helping customers quantify business value.
Form strategic relationships with stakeholders to understand objectives and roadmaps.
Act as the voice of the customer, driving enhancements with product teams.
Seismic provides a sales enablement platform that helps sales and marketing teams deliver engaging experiences and close more deals. They are committed to providing benefits and perks for the whole self and have fair and equitable compensation practices.
Own all inbound customer inquiries for the scaled segment (email, chat, support tickets)
Respond quickly and effectively to product questions, basic troubleshooting, account and billing requests, and process upgrades
Identify patterns in inbound requests and drive improvements to Help center content, macros and templates, and automated workflows
EasyLlama is transforming the HR compliance industry by reinventing outdated and uninspiring training solutions and adapting them for the mobile-first generation. They have a strong culture of collaboration, innovation, and getting things done, they are trusted by over 5,000 clients.
Own and resolve escalated technical support issues, including integrations and complex product behavior
Troubleshoot across systems, APIs, and third-party tools to identify root causes
Act as a liaison between Support, Product, and Engineering on technical issues
EasyLlama is transforming the HR compliance industry by reinventing outdated training solutions and adapting them for the mobile-first generation, aiming to reduce employee risk and foster inclusive environments. They have earned the trust of over 5,000 clients and have been praised for world-class customer reviews and industry-leading NPS and Customer Satisfaction scores.
Onboard new customers across EU markets, guiding them through setup and training
Support customers via email, chat, video and in person—especially where language or local context matters
Build long-term relationships by proactively engaging with your assigned accounts
Stora is a self storage software platform that helps self storage operators manage their businesses, automate processes, and drive revenue growth. They have helped hundreds of operators around the world process tens of millions in automated payments and are known as innovators in their space.
Act as a first point of contact for questions received via support email, live chat, and phone line.
Resolve issues directly or bring in other internal resources to ensure customer satisfaction.
Support the VP of Customer Support in recruiting, onboarding, and training new team members.
Alt Legal is a fast-growing SaaS-based legal technology company focused on making trademark professionals’ lives easier. They are a diverse and multi-talented virtual team that thrives in a collaborative, open, positive environment.