Requires strong time management skills to effectively handle varying workloads and priorities. It demands initiative, as you'll proactively manage tasks beyond direct inbound requests and focus on responding to customer queries and issues promptly. During periods without inbound requests, you'll be responsible for completing a designated list of operational tasks.
As a Customer Success Manager I, you will fill the critical role of serving as the face of FinQuery with respect to your assigned customers, maintaining long-term relationships by providing excellent customer service and consultative support. In this role, you will promote adoption, engagement and advocacy, enhancing FinQuery’s reputation and brand recognition.
The Senior Customer Success Manager (CSM) role will own and deepen the client relationship with our top tier accounts and be responsible for retention metrics such as NRR of their portfolio. You will also proactively advise our clients on FinQuery as an expert, and identify and execute on expansion opportunities. Post go-live, you will own the relationship with the customer during their tenure with FinQuery to ensure that they are using FinQuery products well.
Play a pivotal role in driving value and long-term success for our customers by taking a bold, consultative approach throughout the entire customer journey. You will own a book of strategic accounts, acting as a trusted advisor to uncover business goals, optimize platform adoption, and connect product capabilities to measurable ROI. Your focus will be on deep customer understanding, executive partnership, and delivering outcomes that drive retention, expansion, and advocacy.
As a Customer Success Specialist, you’ll be the go-to expert for customers embarking on their TeamSnap journey. You’ll guide them through the onboarding process with skill and enthusiasm, ensuring customers are set up for success and excited about unlocking the full potential of TeamSnap applications.
You will be supporting customers throughout their entire customer journey, from onboarding to training and beyond. As a Support Specialist, you'll possess deep expertise in Traackr software and deliver engaging training sessions and seamless onboarding programs via webinars or online group sessions. You'll be the frontline support for users, playing a pivotal role within Customer Success and Account Management teams.
Engage and support existing customers across the globe by facilitating the movement of existing customers to new solutions, including change management conversations, adoption training, and technical guidance. Manage customer accounts, expand Turnitin’s global reach, and help institutions safeguard academic integrity.
Stellic is seeking an exceptional Customer Support Team Lead who combines technical expertise with strategic leadership to elevate our customer support experience. You'll lead a team of Technical Support Analysts while driving process improvements, maintaining key performance metrics, and ensuring customer feedback shapes our product evolution.
Acting as the primary client contact, this position is responsible for the entire client journey and ensuring their satisfaction through onboarding, continuous support, and problem resolution. This role collaborates closely with operations to facilitate operational issue tracking, business reviews, reporting, and escalation protocols. We are seeking a candidate who possesses strong skills in the Microsoft Suite (Word, Excel, PowerPoint), demonstrates a solid understanding of technology and SaaS solutions, exhibits an inquisitive nature, and possesses strong interpersonal skills.