We are seeking an experienced Director of Customer Success to lead and scale our Customer Success function, focusing on enabling customers to achieve desired outcomes. The role involves building proactive success programs and driving retention and expansion across the customer lifecycle. The director will manage Customer Success Managers and collaborate with Sales, Product, and Support to improve the customer experience and reduce churn.
Our team is seeking a mission-critical Customer Success Manager (CSM) to join our dynamic and customer-focused team. As the primary post-sale point of contact, the CSM will establish trusted relationships with customers, helping them accelerate adoption, achieve their strategic goals, and drive satisfaction and retention. The ideal candidate excels at fostering customer success through collaboration and proactive support.
We're seeking a technically skilled, customer-focused individual for our Professional Services team. You'll be at the center of equity and product knowledge, aiding startups in accurately managing their cap tables from the start. You will lead valuations, guide clients through onboarding, and solve problems across data, product, and finance workflows to help founders make better equity decisions.
As the first line of contact with Restream users, you’ll be the voice of Restream, turning every support interaction into an opportunity to create an exceptional customer experience. Solve user challenges related to livestreaming on platforms like YouTube and Twitch, ensuring creators have all the tools to succeed, troubleshoot technical issues, collaborating with Engineers, advocate for customers and collaborate across teams.
The Customer Support Specialist will ensure that customers receive value from the Qualio platform by addressing their product and technical questions in a timely and effective manner. They will engage with customers primarily through email and chat, troubleshoot product or technical issues, and provide resolutions.
Mitek is seeking a hands-on, strategic leader to head Mitek’s North America Customer Support team and lead frontline support for critical products including MiVIP, Mobile Deposits, and Check Fraud Defender (CFD). This role is essential to drive high-quality support for our growing NA client base. You will coach and develop team members, assess product and operational gaps, and deploy and monitor efficacy of processes and tools.