Reproduce, analyze, and evaluate requests to resolve or escalate incidents as needed. Monitor product status and involving responsible teams in urgent or critical situations. Collaborate closely with other departments to ensure timely and effective issue resolution. Oversee SLA compliance for request and incident resolution, escalating unresolved cases appropriately. Respond to questions from regional customer support teams about various player issues.
At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same.
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction. This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace.
As a Senior Specialist, Premium Support, you will provide exceptional customer service to the Airbnb community, focusing on key members and resolving issues with their reservations. You will take ownership of cases, foster strong relationships, and contribute to team success by identifying improvements and supporting management initiatives.
We’re hiring a Senior Client Success Manager — a hands-on leader who will transform our client’s CS foundation into a repeatable engine for retention and expansion. You’ll own onboarding and renewals, proactively build processes, and implement systems that prevent churn and unlock new revenue. This role is focused on proactive success.
The Manager of Customer Support will oversee the day-to-day operations of the support team, ensuring customers receive timely and effective assistance. This role focuses on leading the team, optimizing workflows, and improving the overall customer experience. The ideal candidate is a hands-on manager with strong communication and problem-solving skills who enjoys coaching others and driving operational excellence.
As an Advisor at Monzo, you will speak to customers on the telephone as well as through in-app chat, social media platforms and email. You’ll be the point of contact for customers who feel particularly disappointed in the service and providing crucial feedback to Monzo on how we can make things better.
We are looking for a Destination Wedding & Honeymoon Travel Consultant to join our team! In this role, you will work directly with couples to plan their dream weddings and honeymoons in breathtaking destinations worldwide. From selecting the perfect location to coordinating travel logistics, you’ll play a key role in bringing magical moments to life.
This role involves working weekend hours and providing support to vulnerable customers, including those expressing distress, thoughts of self-harm, or challenges related to gambling and substance use. The role requires empathy, resilience, and strong customer service skills. You'll be taking escalations from fellow Customer Service Advisors, chatting to customers via the telephone, so you'll need to be able to call customers, and in app chat.
As a Member of Client Experience, CXM (Crypto Native) you are responsible for delivering unparalleled white glove service to our clients throughout the onboarding process and on-going account management activities. You will ensure an excellent onboarding experience and providing attentive care to our clients by responding to their inquiries in a timely and thoughtful manner, while managing their operational needs in a risk conscious way.