As a Customer Success Manager (CSM) you will drive adoption and demonstrate ongoing value for the Halcyon customers. You will be responsible for the coordination of all Customer Success activities: onboarding, adoption, and retention to secure the expansion of the Halcyon footprint in the customer environment. Halcyon Customer Success supports the customers in their journey creating value out of their Halcyon investment to help them achieve their goals.
As the first point of contact in a customer service role, respond promptly to general phone and email inquiries, offering solutions in a timely and professional manner. Deliver outstanding customer service while fostering positive relationships with clients. Ensure the precision of customer information updates and verifications, overseeing additional Excel tracking sheets and internal database management. Collaborate effectively with managers and team members, facilitating communication regarding client data and confirming information as required. Undertake special projects and fulfill other duties as assigned. As part of your responsibilities, you will need to manage credit card information.
As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding the customer in the account and connections set-up, and follow-up on a regular basis to upsell product features and plan. You will onboard new customers by assisting them in setting up the Lodgify account, connections and training on the system, understand customer objectives and provide consultative approach to ensure proper utilisation of Lodgify.
As a Customer Success Manager (CSM), you’ll be the primary relationship owner and advocate for a portfolio of 30+ mid-market and enterprise customers. You’ll ensure long-term satisfaction, retention, and value realization across their lifecycle with ZenGRC. This is a strategic and consultative role—not an implementation role.
As a key role on the Customer Success Team, you will support our clients in their digital training strategy through the 360Learning platform. You will lead the setup and support for clients across our UK and German markets during the launch of their new collaborative learning software. Your main goals will be to ensure the renewal of contracts and the business impact of our solution is in line with the client’s business objectives.
This is an opening for a detail-oriented and customer-focused Online Cruise and Hotel Reservationist. In this role, you will assist clients in booking their dream vacations, ensuring they receive top-tier service and the best travel experiences possible. You should assist clients researching, planning, and booking cruises, hotels, and vacation packages.
Onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals. Provide resources to customers, including success plans, customer-specific training sessions and organize regular check in calls. Engage customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement. Translate customer’s requirements by understanding their risk management frameworks to offer a tailored solution.
As the heart of The Flex guest journey, you will ensure every guest feels supported, welcomed, and cared for from booking to checkout. You’ll combine empathy, operational precision, and smart problem-solving to deliver an elevated service experience that blends human connection with technology-driven efficiency. This dynamic role is ideal for someone who loves helping others and thrives under pressure.
As a Client Outreach Coordinator, you'll work with the Client Operations team to ensure SimplyInsured’s customers are properly submitted and enrolled with their requested Insurance Carrier and the platform which is integral to providing outstanding service and a smooth onboarding process.
Solve problems and make customers’ lives easier as a HubSpot Support Specialist, working with new and long-term customers to deliver fast, high-quality solutions inside HubSpot; typical projects include HubSpot implementations, data migrations, fractional admin updates, and managing data.