Manage a small cohort of support people and work on impactful projects to improve the efficiency and effectiveness of the support team. Collaborate closely with engineering, design, business operations, and compliance teams to improve the product and general customer-facing processes. Understand how the products and internal teams work in detail and find efficient solutions for problems.
Are you an experienced Customer Success leader with a passion for building strategic relationships and delivering measurable business value? Work with a high-impact book of 100–150 accounts, driving adoption, mitigating churn, and unlocking growth. Join a dynamic Customer Success team where you can shape scalable strategies and coach others. This is your opportunity to help shape the future of customer success.
Respond to client inquiries and technical issues via email, ticketing systems, and occasional video calls. Investigate issues by reviewing API logs and user actions, escalating more complex cases to senior team members or engineering. Document common issues and resolutions in internal knowledge bases and contribute to client-facing FAQs or support articles.
AireSpring is seeking a Customer Success Manager to manage client accounts and foster satisfaction while driving growth. As the primary liaison, the role involves cultivating strong relationships to ensure client trust in AireSpring. The focus is on account management, nurturing, and expanding existing accounts by understanding their needs and providing optimal solutions.
This is a shift-based role focusing on supporting U.S.-based customers. The Customer Success Manager will be an individual contributor on a high-performing team that is redefining the client-vendor relationship with our customer. You will assume responsibility for product adoption and utilization, preparing and educating customers on leveraging new features and releases while identifying opportunities to increase value and impact and building stakeholder relationships.
Manage relationships with Linear’s top customers. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention.
Assist clients via email support channel and quickly establish yourself as a key contributor. Respond to customer questions regarding RCM and billing software, triage tickets and perform escalations, support engineering ticket creation, and maintain a deep understanding of our product offerings. Promote customer satisfaction by understanding customer needs and exceeding expectations, identifying opportunities to enhance our product and service features.
Opportunity to work from home (remote) after 90 days in the office. Communicates results, enters medication requests, and documents in the Electronic Health Records. Answers, screens, and processes a high volume of incoming calls in a professional manner. Directs patient access to the practice by scheduling and canceling patient appointments for multiple providers.
As a Client Support Coordinator, you'll support clients and internal teams regarding product issues, ideas, and requests for product information, as well as one-to-many onboarding and program rollout support for low-touch client segments. Responsibilities include maintaining expertise over product offerings, coordinating with Product Operations for onboarding support, and handling post-onboarding client requests for product support.
The Customer Experience Coordinator will be the voice of Felix, acting as an advocate for the Felix platform and the voice of our customers. You will provide thoughtful, personalized communication to Felix users across all mediums of communication, work within the Felix partnership ecosystem, and ensure orders are being fulfilled on time. You'll also document common user issues, drive conversion in onboarding, and collaborate with other departments.