Manage and coordinate reservation requests and ensure accuracy.
Collect and document client preferences and booking details.
Communicate confirmations, updates, and necessary follow-ups.
Aisles & Abroad is a company that supports reservation management and client coordination. They offer a fully remote work environment with structured onboarding and professional development opportunities.
Research travel options based on client preferences and budgets
Assist with reservations for hotels, cruises, vacation packages, and other travel services
Coordinate reservation details and help organize travel itineraries
We help clients research and coordinate travel plans including hotels, cruises, and vacation packages. We offer a remote, entry-level friendly work environment with training and flexible scheduling.
Guide customers through technical post-sale journeys, from implementation to renewal, as a trusted advisor.
Collaborate with Customer Success, Product, and Support teams to drive adoption and value.
Represent customer needs internally and create scalable resources like playbooks and knowledge-base content.
1Password is a cybersecurity company that builds identity and access management solutions, including enterprise password management and Unified Access Management. With over $400M in ARR and a spot on the Forbes Cloud 100, they serve 180,000+ businesses and foster a culture of curiosity, collaboration, and human-centric innovation.
Respond to all calls, emails, and common requests for technical 1st level support.
Analyze technical problems with cars and provide technical assistance via all communication channels.
Track all incidents in the internal incident management system and maintain communication with colleagues.
Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions. With over 300 specialized associates in Lisbon and around 9000 associates worldwide, the team thrives on diversity, commitment, and know-how.
Handle a high volume of inbound customer inquiries in Spanish and English.
Assist customers with questions, process refunds, payments, orders, and analyze account data.
Promote additional products on each customer interaction to improve sales.
QVC Group is a live social shopping company that redefines the shopping experience through video-driven commerce on multiple screens. It is a Fortune 500 company with team members in the U.S., U.K., Germany, Japan, Italy, Poland, and China, and fosters an inspired and diverse team culture.
Act as the first point of contact for customers via Phone, Email, and Chat, resolving issues and optimizing experiences.
Utilize technology tools and participate in training to support daily tasks and educate customers on products.
Complete documentation and manage customer data accurately, escalating issues as needed.
Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children. We offer meaningful work, constant learning, and a community guided by core values that promote inclusion and innovation.
Oversee strategic customer accounts and research delivery to ensure customer success and retention.
Guide project scoping, methodology, and execution while enabling self-service and go-to-market initiatives.
Mentor junior researchers and contribute to continuous improvement of processes and customer outcomes.
Our partner is a fast-growing, early-stage technology company that provides a software-enabled product research platform for the full innovation lifecycle. They have a flexible, remote work-from-home culture and offer access to Hearst Tower facilities in New York City.
Own overall Customer Success strategy, retention, and expansion targets with direct accountability for net revenue retention (NRR) and churn outcomes.
Coach, enable, and support the Customer Success team while personally engaging with strategic accounts when additional leadership is required.
Build and continuously refine scalable customer success playbooks, health-scoring frameworks, and lifecycle standards.
Our partner is a fast-growing B2B SaaS company offering a high-impact leadership opportunity. They operate in a profitable, high-growth environment with strong market momentum and a collaborative culture focused on impact and accountability.
Lead complex customer escalations from assessment through resolution, restoring trust with enterprise clients.
Coordinate cross-functional investigations across R&D, Engineering, Product, and Support teams.
Translate technical findings into clear communication for operational and executive stakeholders.
Our partner is a company in enterprise cybersecurity, focused on restoring customer trust through high-impact technical support. They are a fast-moving organization that values empathy and strong cross-functional collaboration, seeking a Critical Situation Manager to lead complex escalations.