Act as a frontline engineer diagnosing, debugging, and solving complex issues related to our platform and integrations. Identify systemic issues before they become customer-facing problems by monitoring usage trends and system health. Work side-by-side with Engineering and Product teams to identify root causes and ensure we’re solving the right problems. Triage bugs, create detailed reproduction cases, and collaborate closely with engineering to deliver high-quality fixes.
Job listings
As a TechOps Specialist at Kasa, you will maintain data integrity, perform system maintenance, resolve technical issues, and bridge the gap between technical and non-technical teams. You will also lead technical triaging efforts by evaluating, prioritizing, and directing technical issues to the appropriate teams for swift resolution.
As an IT Support Ssr, you will support the IT team by providing first-level technical assistance to internal users. You will receive close guidance from more experienced technicians and will gradually take on more responsibilities. Assist with the maintenance and inventory of IT equipment.
The Implementation Specialist participates and contributes to the successful completion of assigned client implementation project activities of Mitratech’s HRC suite. These implementation project activities include requirements analysis and definition, configuration of software, operational and data analysis, testing, and go-live support for our clients. The Implementation Specialist plans, researches, and analyzes the business needs of the customer, and then provides recommendations along with the risks and issues involved with each alternative to the client.
You will understand customer technical environments, gather insights, and map architecture solutions to business outcomes. You will act as the voice of the customer, driving feedback and identifying gaps. As a key element within the Rackspace support infrastructure, you will provide high-level technical support to customers, applying problem-solving techniques and suggesting alternatives to enhance the stability and security of customer solutions.
This role ensures the reliability, scalability, and security of our global IT infrastructure, while also driving operational excellence in daily IT support and systems administration. The ideal candidate brings a hands-on approach to managing device endpoints and critical platforms, along with a deep commitment to access control, compliance, and user satisfaction.
The Technical Support Engineer I (JR Level) will provide application support to our customers, partners and consultants. They will collaborate closely with our worldwide team of skilled Support Engineers and Developers to rapidly resolve software issues and quickly address customer requests. Technical Support Engineers will have the opportunity to build their technical skills.