Lead the implementation of new client launches, mapping out clinical workflows.
Provide ongoing oversight of client success by monitoring clinical KPIs and supply and demand needs.
Act as the central point of contact for Clinical Ops, Client Success, Training, Sales, and Credentialing.
Foodsmart is a telenutrition and foodcare solution backed by a network of Registered Dietitians designed to foster healthier food choices and drive lasting behavior change. The company has 2.2 million members and is committed to making nutritious food accessible and affordable for everyone, regardless of economic status.
Analyze market trends, competitive dynamics and customer data to inform strategic decisions.
Own key workstreams for annual planning and in-year re-forecasting: capacity inputs, coverage strategy, investment tradeoffs, and execution plans.
Develop scalable reporting and dashboards for GTM performance and surface actionable opportunities and risks.
IDC is the premier global provider of trusted technology intelligence. They equip business and technology leaders with the evidence they need to make confident decisions, informing strategy, investment, and innovation across industries and regions. They have more than 1,000 analysts worldwide.
Serve as primary owner and administrator of core Customer Operations platforms.
Build and maintain dashboards and reporting that provide visibility.
Design scalable workflows supporting Support, Customer Success, and Partner Operations.
Automatiq is the leading all-in-one software platform in the live event ticketing world, serving resellers of all sizes. They are data-driven and customer-obsessed as they work to solve interesting and complicated challenges in a fast-growing global market and are relentless in maximizing our team’s career goals.
Own workforce scheduling for a 24/7, 365 multi-channel customer support operation.
Develop and maintain optimized agent schedules that align with forecasts, staffing plans, and service level targets.
Design shift structures, break and lunch placements, and staffing patterns to ensure adequate coverage during peak demand periods.
Aura is on a mission to create a safer internet. They are a team of over 400 people worldwide and is guided by a leadership slate that's successfully grown startups into multi-billion dollar organizations.
Serve as the primary queue manager for the Business Operations Freshservice service desk, triaging incoming requests, assigning tickets to appropriate team members, tracking status, and ensuring SLA compliance.
Provide Tier 1 support for common, well-defined business systems requests; resolve straightforward issues independently and escalate complex or unfamiliar issues with clear documentation and context.
Support other firmwide service groups that utilize ticketing platforms by assisting with queue setup, workflow configuration, and consistent queue management practices.
Dudek began in 1980 serving Southern California’s water and wastewater agencies. Today, they are a 100% employee-owned firm supporting clients nationwide, recognized by leading industry organizations and honored with national Top Workplace Awards.
Develop and execute long-term facilities management strategies aligned with company goals.
Manage larger financial responsibilities to ensure fiscal responsibility and operational efficiency.
Work closely with senior leadership across various departments to optimize processes and improve efficiencies.
Lessen is a tech-enabled, end-to-end property service provider, transforming commercial and residential real estate services. They leverage a network of vetted vendors, serving clients with over 1 million properties and completing millions of work orders annually.
Own the framework for converting forecasted demand and production volume into required labor hours.
Calculate and publish defensible weekly hours targets by department and site.
Lead deep analysis of Planned vs. Actual hours performance, distinguishing model gaps from execution gaps.
Hims & Hers is a health and wellness platform committed to helping people feel great through better health by putting the customers first. They are redefining healthcare with personalized care from diagnosis to treatment with a talent-first flexible/remote work approach.
Strategic Leadership: Ensure the Care Delivery team has detailed execution plans that support company goals.
Team Leadership: Tailor the organizational and team design for Care Delivery to deliver Company and Operations team goals.
Capacity Planning: Oversee detailed demand forecasting and clinical supply model to align demand and supply in capacity model.
Wheel is evolving the traditional care ecosystem by equipping companies with a platform to deliver virtual care at scale. They offer strategies and technologies to foster consumer engagement, build brand loyalty, and maximize return on investment.
Manage insurance product projects to build and launch new project features.
Create, document, and improve insurance product processes to support Gravie products.
Configure and own documentation creation and management process for our plan portfolio.
Gravie aims to create health benefits for small and midsize businesses and their employees. It is composed of a diverse group of unique people that encourages you to be your authentic self.