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The Director, Client Program Management is responsible for ensuring programs are designed with excellence, transitioned into execution, and managed with rigor through launch and ongoing optimization. This leader is the internal subject-matter expert on all components of the Ascend offering. The director will work directly with senior commercial and medical leaders at pharma companies while driving cross-functional alignment inside Impiricus.
As Deputy Program Manager, you'll provide leadership, oversight, and operational management for multiple contracts. Oversee cost, schedule, and technical performance of program task orders, as well as lead technical and cost proposal development. Act as a primary point of contact for customers, providing updates on program performance and ensuring customer satisfaction.
This role is key to enabling seamless collaboration between internal teams and external payor partners. You’ll be the connection between Credentialing Operations and the Payor Partnerships team translating complex requirements into operational strategies and actioning on payor needs. You should be comfortable working across multiple stakeholders and a strong relationship builder. You’ll need to understand the nuances of Medicaid and thrive in ambiguous environments.
Guide agency teams to deliver solutions that drive measurable outcomes as a senior, strategic delivery lead. Oversee delivery quality and operational excellence across multiple client portfolios. Partner with functional and capability leads to ensure teams are resourced effectively, resolving conflicts and mitigating delivery risks.
Drive impactful programs in emerging states, focusing on operational excellence while leveraging national-level services. The Program Manager will lead program planning, stakeholder engagement, and resource coordination to ensure successful implementation in states with recently passed EPR laws. Collaborate with diverse teams to deliver measurable outcomes. The position requires strategic thinking, strong relationship management, and effective execution of program goals.
This role offers the opportunity to lead a critical telehealth program focused on addiction medicine, providing no-cost, evidence-based care to individuals across the state. You will oversee program administration, develop and refine workflows, supervise staff, and ensure high-quality patient care in a virtual environment. This position requires coordinating multiple operational and clinical aspects of the program, monitoring compliance, and leading quality improvement initiatives.
This is a role for an operator and builder and you'll implement and manage the systems that keep the Eco running well — planning, business rhythm, metrics, and follow-through. You’ll help ensure that the leadership team has clear plans, visibility into performance, and the discipline to execute against priorities.
As a key Member of Global Operations, Information & Security, you will develop and scale a forward-looking Business Continuity and Disaster Recovery (BCDR) program that is expertly tailored to our business and compliant with necessary regulatory requirements. You will maintain relevant policies and procedures, and support the implementation of program elements across business lines to grow and maintain a holistic program. This guarantees a timely recovery of business operations in the unlikely event of an interruption.