Lead the people side of transformation, ensuring 1,000+ ServiceNow consultants successfully adopt new delivery methodologies, AI-powered tools, and ways of working.
Apply Prosci methodology to drive adoption, minimize resistance, and accelerate business benefits realization.
Manage 7-8 professionals: change managers, communications specialists, training developers, analysts.
ServiceNow, founded in 2004, is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Lead and improve end-to-end Customer Success & Experience operations.
Define, standardize, and report on key customer success metrics.
Drive automation and system enhancements across CRM and customer success platforms.
MNTN provides advertising software for brands to reach their audience on TV, web, and mobile. They pride themselves on their values and were named one of Ad Age’s Best Places To Work in 2025 and one of Fast Company's Most Innovative Companies in 2023.
Own and manage multiple call center projects across 8 international markets.
Drive the transition from local call center management to a global, standardized operating model.
Ensure delivery against agreed outcomes, timelines, and quality standards.
Docplanner Group aims to help people live longer, healthier lives. They connect 24 million patients with 280k doctors across 13 countries, offering marketplaces, SaaS, and AI tools that simplify daily tasks and help healthcare providers work efficiently.
Lead the account management team, focusing on building strong relationships with partners.
Drive the growth of your team while managing performance targets.
Develop collaborative solutions across functional areas to enhance the overall partner experience.
They are a recruiting company that uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify the top-fitting candidates and share this shortlist with the hiring company for the final decision.
Own the operational excellence strategy for Customer Care.
Manage and optimize outsourced partner relationships (BPOs).
Design and launch new operational flows.
Hims & Hers is a health and wellness platform with a mission to help the world feel great through the power of better health. They are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”.
Lead the development and execution of Workforce Management strategies.
Serve as the primary operational owner of WFM tools, driving configuration, optimization, and continuous improvement.
Build capacity plans and scenario models to anticipate changes in demand, seasonality, and operational risk.
AG1 is committed to empower people to take ownership of their health by bringing Foundational Nutrition to people around the world. They are dedicated to continuous improvement, leveraging the latest research to deliver a powerful solution for optimal health.
Making strategic decisions and providing leadership to project managers.
Meeting with clients and stakeholders to report on project progress.
Proactively identifying and implementing improvements to processes.
Brandtech+ (formerly known as OLIVER+) is a global team specializing in film, CGI, automation, AI, motion design, and digital/print content. As a part of The Brandtech Group, they leverage cutting-edge AI to revolutionize creation and delivery.