Build, scale, and lead AssetWatch's support organization, managing 20+ support managers and engineers across time zones.
Drive support quality, reduce resolution times, and lead AI integration for productivity gains.
Lead support reorganization into Tier 1 and Tier 2 specialized teams with performance metrics.
AssetWatch powers manufacturing uptime through condition monitoring for global manufacturers. We are a devoted and capable team of world-renowned engineers and business leaders, growing rapidly and building the future of predictive maintenance.
Lead, scale, and inspire the commercial presales organization across the Americas to drive predictable revenue growth.
Partner with Sales and Product Leadership to optimize technical win rates and elevate Boomi’s market positioning.
Operationalize global Solution Engineering guiding principles, fostering a culture of thought leadership and operational excellence.
Boomi, the data activation company for AI, powers the agentic enterprise by bringing data to life across the business. Trusted by over 30,000 customers and supported by a network of 800+ partners, Boomi helps organizations achieve agility, efficiency, and innovation at scale.
Lead advanced product adoption and complex technical initiatives for Talkdesk's largest enterprise customers.
Build trusted relationships with senior stakeholders, own technical program delivery, and mitigate risks.
Drive value realization through data, change management, and cross-functional alignment to support renewals and growth.
Talkdesk is pioneering Customer Experience Automation (CXA), using AI to redefine how leading brands interact with customers. A global CCaaS leader, it fosters an inclusive culture and has been recognized on the Forbes Cloud 100 and Gartner Magic Quadrant.
Own customer solutions end-to-end: rapidly prototype, iterate, and deploy solutions in live operational environments.
Build trusted relationships from IC level to executive sponsor and become the technical face of the company.
Run multiple customer engagements in parallel, setting expectations and owning outcomes.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains with an AI-infused platform. We have grown to over 2000 employees worldwide with a best-in-class HQ in Ottawa and are proud winners of several Top Employer awards.
Supervise a team of Trial Experience Managers focused on solving customer issues and achieving high customer satisfaction.
Identify and implement process improvements and automation-driven solutions to boost team efficiency and engagement.
Measure and analyze KPIs, conduct performance conversations, and develop strategies to optimize trial-to-paid conversions.
HighLevel is an AI-powered business operating system that helps agencies, entrepreneurs, and SMBs build, automate, and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
Lead and develop a team of CSMs across SMB, Mid-Market, and Enterprise, owning retention, adoption, and renewal targets for the ApartmentIQ customer base.
Coach the team through regular 1:1s, call shadowing, and account reviews, building a proactive renewal process and managing risk and churn.
Partner with Sales, Product, and Support, serving as the voice of the customer and building executive relationships with strategic accounts.
We build industry-leading martech and data products for the PropTech space, with a focus on AI and data SaaS products. We are a fully remote team of 100+ across the U.S., profitable with $30M+ raised, and operate with a strict no a**holes policy and a culture of high performance.
Own performance, staffing, and scheduling for your Technical Account Manager team.
Serve as escalation owner for high-priority cases and partner with Product and Engineering.
Drive strategic projects using data to improve supportability and efficiency.
We empower physical operations with tools for safety, productivity, and profitability. We serve nearly 100,000 customers and are an equal opportunity employer committed to inclusion.
Lead and scale a high-performing Customer Success organization for PowerSchool's largest strategic portfolios, driving retention and value realization.
Build executive relationships and serve as the Voice of the Customer to align product roadmap with market needs.
Own key SaaS metrics like GRR, design engagement models, and foster a culture of proactive, value-driven success.
PowerSchool is a global leader of cloud-based software for K-12 education, powering the educational ecosystem from central office to home. The company employs a dedicated team of innovators with a culture focused on engaging, empowering, and improving the K-12 education experience.
Lead and mentor Implementation Specialists and Senior Consultants delivering complex technical onboarding and integrations.
Own escalations, resolve technical blockers, and drive root-cause fixes with Support, Product, and R&D.
Run delivery, forecast capacity, and build playbooks and AI-enabled automation to scale customer outcomes.
ChartHop is an AI-powered people platform helping organizations plan, operate, and make confident decisions about their workforce. It serves mid-market and enterprise B2B SaaS customers and is focused on scaling delivery through AI-enabled automation and metric-driven processes.
Lead, mentor, and scale a global team of Customer Success Engineers to drive customer outcomes.
Partner with sales, product, and support teams to ensure customer adoption and satisfaction.
Use data and customer feedback to improve processes and contribute to strategic initiatives.
GitLab is the intelligent orchestration platform for DevSecOps, helping organizations ship better, more secure software faster. With over 50 million users and a high-performance, values-driven culture, GitLab embraces AI and continuous learning to drive success.
Lead the quality, efficiency, and people strategy for a multi-tier customer support organization across all channels.
Build and sustain QA frameworks, career paths, and coaching programs that drive CSAT and team performance.
Partner cross-functionally to translate support insights into product improvements and scalable operations.
Tekmetric is an all-in-one cloud-based software platform that helps auto repair shops run smarter, grow faster, and serve customers better. Founded in 2017, the company has grown into a leading industry solution with a culture built on transparency, integrity, and a service-first mindset.
Own senior client relationships and delivery across a portfolio of key accounts.
Scope initiatives, unblock teams, and ensure high delivery standards through data-driven decisions.
Drive delivery strategy and performance, balancing client ambition with team capacity and commercial reality.
EverOps embeds elite operators in customer teams to accelerate shipping, reduce risk, and optimize cloud spend. Founded in 2012, the 100% remote company is an AWS Advanced Tier partner trusted by clients like Coinbase and Snowflake.
Manage and grow a team of 3 to 7 technical support specialists through 1:1s, mentorship, and quarterly growth alignments.
Own OKRs and drive quality through ticket reviews, process documentation, and AI-assisted QA.
Serve as an escalation point and partner cross-functionally with sales, product, and engineering to advocate for clients.
Boostlingo is a leading language technology platform powering interpretation and translation services for healthcare, legal, government, and enterprise clients worldwide. Named an Inc. Magazine Best Workplace for four consecutive years, we are a high-growth, mission-driven team with a fun, energetic culture and robust benefits.
Lead, coach, and develop a team of Sales Engineers to drive performance and career growth.
Partner with senior Sales leadership on regional strategy, planning, and high-impact opportunities.
Drive operational excellence by improving processes, resource allocation, and team effectiveness.
Datadog is the leading observability and security platform for the AI era, providing unified visibility across the technology stack. Trusted by Fortune 500 companies and high-growth AI leaders, Datadog fosters an inclusive culture with a focus on professional development and employee well-being.
Lead and develop a high-performing team of Solutions Engineers in the Central region.
Define technical strategy for prospect and customer engagements, including demos and workshops.
Partner with Sales and Product to drive adoption of Glean's Work AI platform.
Glean is a Work AI platform providing intelligent search, AI assistants, and scalable AI agents for enterprises. With 1,000+ employees across 25+ countries, it fosters a culture of innovation and AI fluency.
Lead Discovery-first, POV-centric engagements to convert customer data into proven outcomes using Agentic workflow capabilities.
Partner with Sales as embedded technical lead, configuring solutions on customer data to prove value rather than presenting.
Codify reusable POV assets and frameworks to scale the embedded approach across the team.
ServiceNow provides an AI platform for business reinvention, helping 85% of the Fortune 500 work smarter. The company fosters an AI-native culture with a focus on technology and talent.
Craft and execute implementation strategy for Engine's largest new customer rollouts, driving adoption across the full product suite.
Collaborate with Sales and Account Management to deliver seamless contract-to-booking experiences and feed blockers to Product and Engineering.
Lead a team of Implementation Managers through live deployments, workload reviews, and scalable process building.
Engine is the AI-native platform for intelligent travel, providing proprietary technology and supply for modern business travel. It serves over 40,000 customers and nearly 2 million travelers, with a culture that rewards boldness, ownership, and high-caliber collaboration.
Lead Ashby's Customer Education team across RecOps Consulting, Academy, and Product Enablement.
Develop a cohesive educational strategy serving both external customers and internal GTM teams.
Build the operating infrastructure to scale the organization, including intake processes and engagement frameworks.
Ashby provides a modern applicant tracking system and hiring platform that helps recruiting teams run efficient, data-driven talent processes. The company values a writing-heavy, first-principles culture and supports a collaborative, customer-focused education team.
Lead and develop a global team of Technical Account Managers serving enterprise customers.
Drive operational excellence, customer engagement, and cross-functional collaboration.
Act as an escalation point and trusted advisor to ensure consistent, high-quality customer experience.
Percona is the leading provider of open source database solutions, helping organizations achieve their goals through world-class database software, support, and services. The company is a remote-only, globally dispersed workforce with colleagues in more than 50 countries, offering a collaborative and highly-engaged culture.
Lead and develop a team of Partner Technology Architects to drive partner growth.
Drive pre-sales technical excellence, solution strategy, and AI-first adoption.
Collaborate with partners to co-create outcome-driven offerings and pipeline.
ServiceNow is an AI control tower for business reinvention, bringing together AI, data, and workflows for 85% of the Fortune 500. The company fosters an AI-native culture where technology and talent work together to free people from busywork.