Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
Log all interactions in the ticketing system and escalate when needed to ensure timely resolution.
Follow up with users to confirm satisfaction and pursue ongoing training and certifications.
DYOPATH is an IT service company that helps people solve tech challenges, guided by its L.O.V.E. philosophy. They have an award-winning culture that invests in employee growth and fosters a respectful, collaborative environment.
Act as the single point of contact for on-site and remote users for technical incidents and service requests.
Provide first-level support for PCs, hardware, software, and network issues, ensuring timely resolution.
Log and manage helpdesk tickets, monitor system alerts, and escalate issues to tier-2/3 teams as needed.
Skyrise is a company operating in the IT park in Cebu City, Philippines, providing support services. The company's size and culture are not specified, but they emphasize compliance, customer service, and internal collaboration.
Act as a customer advocate, triaging and resolving hardware, software, and administrative issues for internal end users.
Deliver white-glove support via phone, chat, and ticketing systems, and escalate complex issues to senior analysts.
Troubleshoot proprietary and third-party applications, as well as retail technology including desktops, tablets, and payment terminals.
Cellular Sales is a leading authorized wireless retailer, offering mobile devices and service plans through a large network of retail locations. The company provides technology support and services to its employees across the U.S., maintaining a customer-focused culture and a remote-friendly IT operations environment.
Respond to IT support requests and troubleshoot common issues
Assist with software, account, access, and connectivity problems
CerebriOS is a software company building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. They are a growing technology company with a remote-first culture.
Document systems, support new locations, and provide end-user guidance on security and tools.
Whip provides technology support services for automotive and collision repair operations. It engages independent contractors for IT services and operates in a fast-paced, growing environment.
Provide expert technical support, installations, and maintenance for Brainlab systems at hospitals and clinical sites.
Offer remote and on-site troubleshooting, diagnostics, and proactive service checks for optimal device functionality.
Collaborate with sales, engineering, and clinical support teams while documenting service activities accurately.
Brainlab develops, manufactures and markets software-driven medical technology for improved, less-invasive patient treatments. Around 2400 dedicated employees across 25 locations worldwide, the company values curiosity, authenticity, and usefulness.
Provide first-level support for software applications, troubleshooting user-reported issues.
Maintain accurate service records and deliver responsive customer service.
Coordinate with technical teams to escalate complex problems and ensure timely resolution.
VetsEZ is a technology company supporting federal government healthcare modernization projects. They offer a collaborative and mission-driven culture with a focus on delivering quality solutions.
Respond to incoming phone calls, emails, and chat messages requesting technical support.
Log all service desk interactions, provide first-level support for desktops, laptops, printers, mobile devices, software, and basic network issues.
Escalate issues when necessary, follow up with customers, and continuously improve technical skills through training and certifications.
DYOPATH is an IT service provider offering technical support and managed solutions. The company is recognized for its award-winning culture and invests in employee development, fostering a fun and respectful teamwork environment.
Monitor remote support and technology systems, review reports and alerts, and troubleshoot technology concerns.
Assist with equipment installations and system setup, and coordinate with program teams, vendors, and other departments.
Provide training and ongoing support to staff, maintain documentation, and help identify opportunities to expand technology use.
At Dungarvin, we are dedicated to making a positive difference in the lives of individuals with intellectual and developmental disabilities, mental health needs, and complex medical needs. We believe in supporting not only those we serve but also each other, ensuring a collaborative and supportive work environment for all.
Provide remote technical support to firm employees nationwide, troubleshooting hardware and software issues.
Manage and maintain network devices, Document Management Systems, and Microsoft 365 environments.
Maintain records of repairs and fixes using ZenDesk and collaborate with team to resolve issues.
Tyson & Mendes is a civil defense law firm known for breaking the mold of traditional law firms. It is a fast-growing firm that invests in its people with specialized training and clear paths to leadership.
Provision and de-provision accounts across the SaaS stack for every new hire and departure.
Manage the full device lifecycle including hardware ordering, MDM enrollment, and international logistics.
Enforce endpoint security policies and maintain audit-ready records of access.
Dash0 is an OpenTelemetry-native observability platform that eliminates vendor lock-in with transparent pricing and cost control. Backed by top-tier investors, the company is in a growth phase after Series B, with a collaborative, fast-moving team culture.
Provide oversight and technical support for the building automation system controlling physical plants.
Perform complex network and hardware troubleshooting, repairs, and programming with minimal supervision.
Work with contractors to add new spaces and ensure proper programming and naming conventions.
Saint Luke's Health System is a network of 18 hospitals and campuses across the Kansas City region, offering comprehensive healthcare services including home care, hospice, behavioral health, and physician practices. With a large team of employees, they value their staff and encourage internal growth and development.
Independently troubleshoot and resolve complex hardware, software, and network issues for end-users and infrastructure across multiple locations.
Support and maintain servers, switches, firewalls, and retail PoS systems with limited supervision.
Participate in on-call rotations and travel up to 40% to support company sites and projects.
Green Thumb is a cannabis company that cultivates, manufactures, and distributes cannabis products. They are a mid-sized company with a focus on quality and operational excellence, fostering a collaborative and innovative culture.
Deploy basic solutions in cloud environments, including installations, upgrades, and migrations, and configure infrastructure.
Interact with customers to gather requirements, provide proactive suggestions, and support them through the deployment process.
Troubleshoot issues, maintain documentation, and collaborate with teams to ensure successful go-live.
Hyland is the pioneer of the Content Innovation Cloud, delivering enterprise intelligence and automation to organizations. With nearly 4,000 employees, the company fosters an inclusive, employee-centric culture that supports career development and community engagement.
Maintain documentation, provide user training, and participate in rotating Saturday on-call coverage.
Darkhorse Tech provides comprehensive Dental-Specific IT services including managed services, projects, and hardware/software sales. They serve roughly 1400 clients nationwide and foster a service-first, relationship-focused culture.
Monitor system alerts and respond promptly to issues during assigned shifts.
Follow established troubleshooting protocols and execute actions based on flowcharts.
Maintain detailed logs and escalate issues to senior engineering staff as needed.
Mainspring Energy manufactures and delivers fuel-flexible, low-emissions local power solutions that rapidly add new capacity and deliver reliable, affordable, and sustainable electric power. The company began commercial shipments of its Mainspring Linear Generators in 2020 and today has hundreds of megawatts in advanced development and field operations for leading Fortune 500 companies, data centers, and utilities.
Supports loan boarding and de-boarding processes within Transfer Services
Responds to Client Relations tickets and makes data corrections as needed
Orders, mails, and reviews RESPA or Transfer related letters for loan boarding and offboarding
LoanCare is a leading full-service mortgage loan subservicer, helping customers with home purchase transactions. Backed by Fidelity National Financial, a Fortune 500 company, they offer a culture built on integrity, innovation, and collaboration.
Provide second-level technical support to customers via multiple channels, troubleshooting complex software and hardware issues.
Collaborate with first-level and third-level teams to ensure smooth escalations and document all interactions in ticketing systems.
Identify recurring issues and proactively suggest product or process improvements to enhance customer experience.
PAR Technology is a leader in restaurant technology, providing software and hardware solutions for over 100,000 restaurants in more than 110 countries. With a global presence and a 'Better Together' ethos, the company fosters a collaborative and innovative culture.
Provide first-level technical support to end users via phone, chat, and email.
Troubleshoot and resolve issues related to mobile devices, connectivity, and account services.
Create and manage tickets in ServiceNow, ensuring accurate documentation of issues and resolutions.
DMI is a leading global provider of digital services working at the intersection of public and private sectors. The company has over 2,100 employees globally and is recognized as a Top Workplace.