Source Job

Latin America

  • Own the LATAM customer portfolio and act as trusted advisor for each account.
  • Lead renewal negotiations, upsell opportunities, and ensure measurable value from Wiser tools.
  • Monitor account health, usage, and escalate issues to resolution.

Customer Success Account Management B2B SaaS Salesforce Data Analysis

20 jobs similar to Senior Customer Success Manager (SaaS) - LATAM

Jobs ranked by similarity.

LATAM

  • Lead onboarding activities for new customers, including training and adoption monitoring.
  • Drive product adoption and expansion through proactive efforts and churn prevention.
  • Act as the main point of contact for LATAM customers, ensuring best practices and maximum value.

Insightful is a market-leading platform for workforce analytics, processing big data into actionable insights. We empower enterprise customers to improve employee productivity, business processes, and staff well-being.

Brazil

  • Manage a portfolio of customers throughout the post-onboarding journey, focusing on retention, adoption, and revenue growth.
  • Conduct strategic meetings, product demos, and training sessions in Spanish for clients and partners in Mexico.
  • Monitor health scores and business metrics to proactively identify risks, opportunities, and expansion potential.

Partner is a SaaS company providing omnichannel customer engagement software. They are a growing team with a data-driven culture, using AI tools and collaboration to deliver customer success.

$3,000–$3,500/mo
Latin America

  • Manage a portfolio of 30-45 B2B SaaS accounts, taking ownership of the full customer journey from onboarding to renewal.
  • Build strong relationships with key stakeholders, including VPs of Sales and Chief Revenue Officers, ensuring customer retention.
  • Leverage AI-powered tools to streamline workflows, develop success plans, and improve customer engagement.

Jobgether uses AI-powered matching to connect candidates with hiring companies. They operate a remote-first environment with a focus on efficiency and growth.

LATAM

  • Guide new customers through onboarding to a live setup that works for their business.
  • Help customers configure channels, AI agents, and automations to handle leads effectively.
  • Act as the main point of contact, ensuring timely resolution of issues and high satisfaction.

Respond.io is an AI-powered business messaging platform helping companies manage customer conversations across chat, calls, and email in one place. They are a globally distributed team with employees worldwide, fostering a diverse and inclusive culture.

Mexico Unlimited PTO

  • Manage customer relationships and drive product adoption for SMB clients.
  • Partner with sales and support to ensure successful onboarding and renewals.
  • Track metrics like NPS and renewal rates to improve customer success.

Shopmonkey provides cloud-based software for auto-repair shops to streamline operations and improve customer experience. Trusted by over 3,500 shops and backed by top Silicon Valley VCs, the company values building a diverse, inclusive team.

US

  • Drive revenue growth by selling Gurobi software to new and existing clients.
  • Build and maintain customer relationships, securing satisfaction with products.
  • Collaborate with sales teams, maintain CRM, and report on customer needs.

Gurobi Optimization empowers customers to expand their use of mathematical optimization technology to make smarter decisions and solve complex business problems. The company looks for passionate, dedicated, innovative game-changers to join their team.

US

  • Own the full sales cycle from prospecting to closing, focused on new business acquisition in LATAM markets.
  • Develop and execute a territory strategy, build relationships with key decision-makers, and partner with Solution Engineers for tailored demos.
  • Manage pipeline in Salesforce, navigate complex sales cycles, and stay current on marketing technology trends across LATAM.

Supermetrics is a marketing data platform that connects data from platforms like Facebook Ads and Google Analytics to AI tools, analytics tools, and data warehouses. The company has over 300 employees across 10 countries and 3 continents, representing more than 50 nationalities, and fosters a multicultural, collaborative, and thriving team.

$4,000–$4,000/yr
Latin America

  • Own sales cycles for mid-market and enterprise deals, including complex opportunities valued at $100k-$500k+ ACV.
  • Build executive relationships and navigate stakeholders across leadership, compliance, and operations.
  • Develop pricing proposals, including phased rollouts and multi-year terms, and coordinate with solutions teams.

A fintech sales team providing software solutions to US-based wealth management and advisory firms. The company operates fully remotely with a culture centered on sales performance and collaboration.

US

  • Manage and grow revenue within an established SMB client base through renewals, cross-sells, and upsells.
  • Build strong customer relationships, conduct quarterly business reviews, and advise on security best practices.
  • Collaborate with cross-functional teams to resolve issues and drive customer advocacy.

Keeper Security is a fast-growing cybersecurity software company protecting thousands of organizations and millions of people globally. It is a pioneer in zero-knowledge and zero-trust security, recognized for innovation in privileged access management, with a collaborative culture focused on excellence.

Global

  • Own end-to-end customer journey for enterprise accounts in Argentina, driving adoption and ROI.
  • Use data-driven insights to lead executive conversations and uncover expansion opportunities.
  • Mitigate risk early and maintain high portfolio coverage with structured governance.

Simetrik is a B2B platform founded in 2019 that automates financial reconciliations using no-code and generative AI, serving major Latin American clients. It handles two-thirds of regional transactions, operates in over 35 countries, and monitors 200 million records daily, with a dynamic, entrepreneurial culture.

Latin America

  • Lead and grow a high-performing team of Solution Consultants focused on CRM and Industry workflows.
  • Partner with Sales Leaders to drive aligned account planning, opportunity strategy, and customer success.
  • Engage directly with customers, presenting ServiceNow’s value and shaping transformational programs in-market.

ServiceNow is a global market leader providing an intelligent cloud-based platform that connects people, systems, and processes to help organizations work smarter and faster. Founded in 2004, the company serves over 8,100 customers, including 85% of the Fortune 500, and fosters a culture of innovation and collaboration.

South Africa

  • Manage a portfolio of high-value and at-risk accounts to drive retention and long-term value.
  • Guide new customers through onboarding and adoption, monitoring health indicators and proactively addressing risks.
  • Identify opportunities to use AI and automation to streamline workflows and improve customer experiences.

We are a profitable, fully remote SaaS company developing innovative time-and-attendance and payroll solutions for businesses in construction, agriculture, and manufacturing. Our small, transparent team serves over 400 companies and openly shares financial information and strategic direction.

$4,000–$4,000/yr
Latin America

  • Own qualified opportunities from discovery to signed contract for B2B SaaS deals.
  • Build executive relationships and navigate multi-stakeholder buying groups.
  • Maintain accurate HubSpot pipeline and generate pipeline via relationships and events.

A fintech sales team providing B2B SaaS solutions to US wealth management and advisory firms. The culture is remote-first, focused on closing complex enterprise deals and maintaining high performance standards.

Brazil

  • Lead onboarding and success planning to drive platform adoption and long-term customer value.
  • Build trusted relationships with executive stakeholders and translate insights into product improvements.
  • Develop Customer Success playbooks and monitor adoption metrics to support retention and expansion.

US

  • Manage and grow a portfolio of commercial customers across LATAM, identifying expansion opportunities and driving upsells and cross-sells.
  • Own the full sales cycle from discovery to close, including renewals, negotiations, and multi-year agreements.
  • Partner with channel partners and internal teams to strengthen relationships and maximize account value.

Apryse is an industry-leading provider of document software development (SDK) technology, powering solutions for companies like IBM, Microsoft, and Boeing. With a global portfolio and products used by millions, they foster an autonomous, entrepreneurial, and inclusive culture.

LATAM

  • Develop regional marketing strategies and execute field marketing campaigns to drive pipeline and revenue growth.
  • Plan and oversee world-class events, ABM programs, and multi-channel digital initiatives to engage target accounts.
  • Track program performance with key metrics, provide ROI reporting, and optimize spend for maximum impact.

Hyland is a software company that provides the Content Innovation Cloud, delivering enterprise intelligence and automation solutions trusted by thousands of organizations including many Fortune 100 companies. With nearly 4,000 employees, Hyland fosters an employee-centric, inclusive culture focused on career development, wellbeing, and community impact.

  • Manage a portfolio of high-value clients, ensuring satisfaction, retention, and growth.
  • Drive product adoption and identify upsell and expansion opportunities.
  • Act as the voice of the customer internally, resolving issues and conducting business reviews.

Xsolla is a global video game commerce company providing payment solutions and business tools for game developers. It operates with a dynamic, collaborative team culture that values innovation and initiative.

$3,000–$4,000/mo
Latin America

  • Manage the full sales cycle, including discovery, quoting, objection handling, product demos, and contract signing.
  • Convert a high volume of qualified opportunities into closed-won revenue with consistent conversion and short sales cycles.
  • Maintain an accurate HubSpot pipeline and provide clear handoffs to Customer Success after closing.

A fintech company selling to small US advisory and wealth-management firms. It is a growth-stage organization with a high-velocity, playbook-driven sales culture.

$2,500–$3,000/mo
Latin America

  • Serve as the central point of communication between customers, engineering teams, and leadership.
  • Facilitate customer meetings, track project progress, and ensure deliverables align with Statements of Work.
  • Proactively identify coordination issues and maintain clear communication throughout the engagement lifecycle.

A B2B technology company provides software solutions and is hiring a Technical Account Manager to coordinate client engagements. The company works with international teams in a fast-moving, dynamic environment that values organization, initiative, and effective communication.

$46,000–$54,000/yr
LATAM

  • Build and manage a strong sales pipeline through cold calling, networking, and referrals.
  • Conduct discovery calls and consult with clients to assess hiring needs and demonstrate service value.
  • Negotiate and close contracts to maximize revenue, and maintain client relationships post-sale.

LatamCent helps U.S.-based companies hire top 10% talent from Latin America, providing nearshore staffing solutions that bridge time zone, cultural, and cost advantages. We are a fast-scaling company with a flexible work environment and a focus on career growth.