Serve as the primary resolver for complex, ambiguous, or high‑risk cases requiring interpretation beyond written SOPs.
Lead the identification of bottlenecks, workflow inefficiencies, and systemic issues, recommending strategic improvements.
Own all process documentation, decision trees, troubleshooting guides, and FAQs.
RealPage provides software and data analytics to the real estate industry. They are an equal opportunity employer committed to creating an inclusive environment for all employees.
Map end-to-end People Operations processes across areas such as onboarding, offboarding, internal movement, team member support, and Workday-related operations.
Document current state workflows, key points, dependencies, system steps, and manual tasks to create a complete view of how work happens today.
Design future state processes that improve efficiency, scalability, and service delivery across People Operations.
GitLab is the intelligent orchestration platform for DevSecOps. More than 50 million registered users trust GitLab to ship better, more secure software faster. The company embraces AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact.
Lead complex operational projects from conception to completion, ensuring timely delivery and measurable impact.
Analyze existing business processes, identify inefficiencies, and design and implement solutions for optimization and automation.
Develop and monitor key performance indicators (KPIs) and operational metrics to track progress and inform strategic decision-making.
Instructure believes in empowering people to grow and succeed by creating intuitive products for learning and personal development. They facilitate meaningful relationships and inspire people in education and careers, offering opportunities for smart, creative individuals to create awesome solutions.
Implement established marketing and operational systems
Engage with and qualify professional candidates via phone and/or video conversations
Support and guide individuals through structured onboarding and development processes
They are a global personal growth and success education company delivering award-winning online programs alongside live virtual and destination events worldwide. Their work supports individuals to grow personally, professionally, and financially and to design life on their own terms.
Own and evolve our People & Recruiting systems ecosystem to ensure scalability, compliance, and operational excellence.
Execute employee life cycle events including onboarding, offboarding, job changes, documentation, and data changes across HR systems.
Help refine and document standard operating procedures and service level agreements.
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices. We are now 500+ global Crestans, and growing fast; Cresta's leadership includes experts from Google Contact Center AI and Open AI, backed by top-tier investors, and is recognized by Forbes and Bain Consulting.
Design and maintain scalable systems across tools such as Notion, Airtable, and Google Workspace.
Evaluate, select, and implement SaaS and AI tools and lead integrations and workflow design that materially improve efficiency.
Build SOPs, playbooks, and internal systems from scratch, standardize processes and ensure documentation is actually used.
Outcapped is an operations agency that frees mission-driven founders from back-office work. They are building a platform with a library of vetted SOPs and an AI-powered workflow builder to standardize and automate finance, HR, legal, and IT tasks. They aim to build reliable, repeatable systems.
Handle admin requests in a meaningful, delightful, and timely manner.
Lead comprehensive onboarding workshops and provide hands-on training for HR and Payroll administrators on Alan's dashboard.
Collaborate with various teams such as Key Account Managers, Customer Success Managers, Ops, Sales, Care, Pre-Sales, and Engineering.
Alan is a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system, aiming to make prevention the new norm of care. They partner with tens of thousands of companies across France, Spain, Belgium, and Canada, serving over a million members.
Act as a point of contact for employee inquiries, and provide guidance on policies and procedures.
Manage the end-to-end employee lifecycle from onboarding to offboarding, ensuring a smooth and positive experience.
Assist with POps projects such as automation, process improvements, policy updates, diversity initiatives, and organisational changes.
Collabora is a globally distributed open source software consultancy. They partner with organisations to solve complex technical challenges through transparency, collaboration, and community-driven innovation.
Uphold a people-first leadership approach to facilitate learning and growth.
Oversee operational administration of key company platforms.
Translate strategic operational direction into clear systems and workflows.
ScribeConcepts' internal business functions include HR operations, financial operations support, company systems administration, and operational process management. The company values people leadership, financial awareness, operational discipline, and systems thinking.
Drive the build, execution, monitoring & ongoing implementation of scalable products and processes.
Leverage your operational expertise to identify opportunities for improved efficiency and automation.
Support and lead cross-functional efforts with our product, engineering, payer, and CX teams.
Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. They've grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states and are a Series D company with over $325m in funding.
Own and transform our performance management infrastructure end-to-end.
Build and scale our manager enablement program from the ground up.
Take full ownership of core People Operations, including HRIS management, employee lifecycle programs, onboarding/offboarding, and people analytics.
Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices. They are a global, remote-first team supporting 700+ practices nationwide, aiming to unlock sustainable success for aesthetic entrepreneurs.
Own and lead core people programs end to end from design through rollout, adoption, and ongoing optimization.
Design, implement, and continuously improve the systems, processes, policies, and documentation that underpin every stage of the employee lifecycle.
Track, analyze, and synthesize people metrics and trends to surface insights and recommend meaningful action.
Turquoise Health is a Series C price transparency platform for finance leaders across healthcare. They power price transparency for 300+ enterprise organizations and are building the infrastructure for a more open, efficient healthcare marketplace. They value transparency, empathy, inclusivity, creativity, and ownership.
Own the strategic direction of Tailwind shared services operations.
Prioritize automation across all areas of operations to reduce manual work and increase efficiency.
Build systems that give Partner Success real-time insights, predictive alerts, and automated recommendations to improve partner outcomes.
Extenteam is a staffing and proptech company that helps short-term rental operators. They grew to a team of 430 people and more than $10MM ARR, focusing on AI and automation in the short-term rental industry.
Full ownership of our HRIS system (Hibob), managing data architecture and integrations.
Define and evolve PX Services processes in a people-centric manner ensuring compliance.
Drive automation of PX processes, including potential implementation and management of AI applications.
Docplanner Group aims to help people live longer, healthier lives through their healthcare platform, connecting millions of patients with doctors across multiple countries. With over 3,000 employees, the company is backed by leading VC funds and is focused on profitability and IPO preparation.
Collaborate across the organization to document current processes and identify opportunities for improvement.
Analyze root causes of process inefficiencies and develop effective solutions.
Design and implement policies to enhance daily business operations seamlessly.
Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. They value diverse backgrounds, promote work-life balance and trust.
Execute defined marketing and engagement workflows using established systems
Conduct structured qualification conversations with prospective candidates (phone/video)
Guide individuals through a consistent onboarding and development process
We are a global personal growth and success education company, operating for over 20 years, delivering award-winning online programs, alongside live virtual and destination events worldwide. Our work supports individuals to grow personally, professionally, and financially and to design life on their own terms.
Lead end to end project lifecycle, including planning, execution, monitoring, and delivery.
Build and manage project plans, timelines, milestones, dependencies, and resource requirements.
Communicate project updates, impacts, and decisions to stakeholders and executive leadership.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries and corporate headquarters in Dublin, Ireland.
Manage the People Ops inbox and upcoming ticketing system.
Execute onboarding and offboarding for new hires and departing employees.
Maintain employee data and documentation in Rippling, Confluence, and other systems.
Garner Health aims to transform the healthcare economy by delivering high-quality and affordable care. They partner with employers to redesign healthcare benefits using incentives and data-driven insights and are one of the fastest-growing healthcare technology companies in the country.
Identify operational inefficiencies across the business and design scalable solutions.
Build and maintain automations, integrations, and lightweight internal tools.
Design systems that reduce operational risk, eliminate human error, and improve reliability.
Reachdesk is a B2B gift and SWAG platform that allows companies to deliver e-gifts, gifts, and bespoke merchandise. They are assembling a world-class global team across London, Lisbon, and New York and are an equal opportunity employer that values diversity.
Own and evolve company-wide onboarding from offer acceptance through the first 90 days.
Design and deliver a cohort-based onboarding program with blended learning.
Create and maintain engaging onboarding content to reinforce how Temporal operates.
Temporal provides an open source programming model simplifying code and enhancing application reliability. They aim to be the reliable foundation for every developer's toolbox, fostering a curious, driven, and collaborative culture within their growing team.