You will own the communication lifecycle of every project.
Send clear, frequent updates at every major project stage.
Serve as the main point of contact while work is in progress.
The client is a U.S. based residential services company operating in the construction and insurance restoration space. They rely on structured workflows, clear communication, and consistent follow up to keep jobs moving and clients informed.
Coordinate residential renovation projects and track progress.
20four7VA connects offshore independent contractors with clients worldwide, focusing on developed markets. They aim to enhance business efficiency and service delivery through qualified contractors.
Answer calls from customers looking to schedule service jobs
Set up new customer accounts and locations
Assist with dispatching support, including coordinating jobs and supporting field teams during off-hours
Zephyr is a growing platform of local brands in the residential home services industry, spanning HVAC, plumbing, and electrical trades. They invest in their technicians, support local leadership, and equip their teams with the tools and resources to deliver trusted service in every home.
Handle customer communication via email and text messaging.
Coordinate and update schedules, assigning field teams to jobs.
Track operational information and maintain clean, accurate records.
Inside Out matches people with roles that fit their skills, career goals, and lifestyle. They provide guidance and support at every step of the hiring process to help people take the next step in their remote career.
Create interest in reverse mortgage program and qualify customers.
Transfer interested customers to sales team and update the CRM.
Longbridge helps seniors unlock the power of their home equity. As a leading provider of home equity solutions, they're committed to helping older homeowners make the most of their assets. They have been named a Great Place to Work® three years in a row.
Oversee and manage a team of outreach and intake associates including training, onboarding and people management.
Ensure compliance with client and CMS standards across all workflows, ensuring quality of each caller interaction in alignment with Isaac Health’s standards.
Manage service level agreements (SLAs) and performance metrics including managing individual campaign staffing and reporting on KPIs.
Isaac Health aims to improve brain health at the population level by providing access to specialty brain health and dementia care services. Since launching in 2022, Isaac Health has scaled to provide services to more patients and families across the US.
Serve as the first point of contact for members, providing friendly, professional, and compassionate support.
Support members with scheduling, rescheduling, or canceling Papa visits based on their unique needs and preferences.
Clearly explain Papa’s services and guide members toward making the most of their benefits.
Papa is a company with a people-first culture. They have an incredible team of hard-working people and they encourage everyone to bring their whole authentic selves to work to be transparent and non-hierarchical.
Conduct outbound calls to introduce the company and establish initial contact.
Clearly communicate the company’s demolition and clean out services.
Secure appointments for the business owner or internal team.
Inside Out is Philadelphia’s #1 premier partner for full-service demolition and junk removal. They specialize in everything from interior demolition and apartment clean-outs to construction debris removal and dumpster rentals. The company prides itself on a hassle-free process.
Make outbound calls to tenants to schedule health and safety inspections.
Coordinate inspection appointments between landlords, tenants, and service providers.
Maintain accurate records of tenant communications and appointment confirmations.
20four7VA connects offshore independent contractors with clients worldwide, focusing on developed markets. They aim to improve business efficiency and enhance service delivery through qualified contractors providing task-specific services.
Act as the main point of contact for all client-submitted cases and ensure regular follow-up and continuous communication.
Quickly diagnose and resolve client issues while ensuring that KPIs are being met regularly.
Coordinate with the client's help desk team to ensure seamless communication and collaboration.
Datacor provides software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. They aim to equip the industry with intuitive products that solve customers’ problems and help them use data as a competitive advantage.
Drive collaboration and coordination with cross-functional teams.
Track team progress and deliver detailed status reports, including KPIs and performance data.
Audit call and email communications to assess quality and accuracy; compile QA feedback summaries for management and training teams.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other.
Manage calls professionally for a diverse range of businesses and professionals.
Accurately take and promptly deliver messages with a touch of flair.
Book appointments using user-friendly software like Calendly, making scheduling a breeze.
Veta Virtual is an innovative start-up revolutionizing the customer experience industry. They provide top-tier, customized phone call management solutions to businesses of all sizes, ensuring seamless and efficient communication and foster a culture of continuous learning and growth.
Coordinate vehicle deliveries and logistics assignments, including resolving escalations and maintaining communication with stakeholders.
Manage inbound calls, tasks, chats, and other critical functions pertinent to the Logistics team.
Demonstrate adaptability to changes in the work environment and collaborate effectively with team members.
HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company embracing collaboration and flexibility, and committed to creating an inclusive environment for all employees.
Conducting targeted outbound prospecting activities to identify and engage potential customers.
Qualifying leads based on established criteria to ensure alignment with the company's target customer profile.
Maintaining accurate and up-to-date records of prospect interactions in the Customer Relationship Management (CRM) system.
Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. They empower hundreds of brands to optimize customer journeys with a unified platform providing continuous testing and monitoring across various channels. They value diversity, equity, inclusion, and belonging.
Offers solutions that aid and facilitate a unique customer service experience.
Answers and places calls in a professional manner.
Copart, Inc. is a technology leader and the premier online vehicle auction platform globally. With over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries and believes in providing an unmatched experience.
Lead, coach, and inspire a team of technical support professionals.
Make it easy to get help, solve issues quickly, and prevent future problems.
Combine leadership excellence with operational rigor to ensure support is responsive, proactive, and continuously improving.
Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging.
Answer inbound sales and service calls, offering thoughtful advice to customers.
Engage proactively with your manager and team, ensuring success in a virtual environment.
Deliver exceptional customer service in a fast-paced environment, solving problems with ease.
1-800 Contacts believes that ordering contact lenses should be simple and affordable. They empower their people to solve problems, resulting in high customer satisfaction and employee engagement. They are owned by KKR, one of the world’s largest private equity investment companies.
Collect, review, and track required documentation from caregivers and families.
Make outbound calls and respond to inbound inquiries to guide families through the documentation process.
Handle a high volume of phone interactions daily while maintaining professionalism, empathy, and efficiency.
Abby Care is making family care possible by training and employing family caregivers so they can get paid for the care they already provide at home. They are building a tech-powered, family-first care platform to improve health outcomes, and provide the best-in-class experience nationwide.
Lead and support Customer Support Agents during live interactions.
Coach agents on communication, judgment, and case handling.
Monitor live ticket queues and ensure timely responses.
Heidi is on a mission to halve the time it takes to deliver world-class care. Built for clinicians, by clinicians, at the core of Heidi is its people and they are an eclectic bunch of inventors, builders, scientists, nurses, doctors, mathematicians, designers, creatives, and high-agency executors.