Provide technical support, troubleshooting, and repair for all Intuitive products to ensure high customer satisfaction.
Perform scheduled maintenance, system inspections, and upgrades in compliance with procedures and timelines.
Manage assigned territory, including customer relationships, installation coordination, and administrative tasks.
Intuitive is a global leader in robotic-assisted surgery, creating technologies like the da Vinci surgical system and Ion to transform minimally invasive care. With nearly 30 years of history, the company employs a dedicated team of engineers, clinicians, and innovators focused on improving surgical outcomes worldwide.
Travel 100% to customer sites across the US to install Bluetooth beacon and gateway solutions.
Use iPads and mobile tools to plan layouts, register hardware, and complete digital documentation.
Troubleshoot installation issues and verify system performance to ensure reliable safety technology deployment.
Raptor provides school safety software and mobile technology to protect students and staff. They serve 60,000 schools in 55 countries and emphasize a culture of innovation and collaboration.
Monitor customer installation milestones and resolve issues in collaboration with implementation teams.
Serve as the escalation point for troubleshooting and ensure quality standards during installations.
Coordinate with installation partners and provide onsite oversight for complex deployments.
Samsara is the pioneer of the Connected Operations Cloud, enabling organizations to harness IoT data to improve safety, efficiency, and sustainability. As a public company with a global team, they focus on digitally transforming physical operations across industries like transportation and agriculture.
Manage field schedules and dispatch timelines for installation and maintenance work across Australian sites.
Perform on-site installations of camera hardware and conduct scheduled and reactive maintenance visits.
Troubleshoot system issues in the field and provide on-call support on a rotating basis.
Pano AI is the leader in AI-powered wildfire detection and intelligence, helping fire professionals detect, respond to, and contain wildfires faster and more safely. We are a team of more than 175 people working in a hybrid-remote environment across North America and Australia, with headquarters in San Francisco.
Perform all scheduled maintenance activities including inspections, preventive maintenance, software updates, and upgrades.
Troubleshoot, diagnose, and repair all Intuitive products within specified territory.
Coordinate system and hardware delivery and installation, and complete administrative duties.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. The company develops technologies like the da Vinci surgical system and Ion, and is united by a purpose to make surgery smarter, safer, and more human.
Scale spatial AI deployments from pilot to hundreds of stores per retail partner.
Own the end-to-end technical plan spanning CV, hardware, and software.
Drive metrics-driven rigor and translate technical trade-offs for customers.
Augmodo builds spatial AI systems for retail, managing technical rollouts that combine hardware, firmware, and computer vision pipelines. They foster a pragmatic, inclusive culture with a focus on measurable execution and customer success.
Develops and optimizes weekly installation schedules for field teams to maximize efficiency.
Coordinates installer availability, qualifications, and locations with customer timelines.
Resolves scheduling conflicts and communicates updates to stakeholders.
Simon Hegele is a logistics and installation services company specializing in medical equipment. They operate with field installation teams across multiple states, fostering a collaborative and fast-paced work environment.
Provide front-line technical support for LGC's laboratory instrumentation and consumables, including installations, repairs, preventative maintenance, and training.
Collaborate with internal teams and customers to resolve technical issues, ensuring high customer satisfaction with up to 75% travel domestically and internationally.
Contribute to business growth by achieving service KPIs such as Fixed Right First Time, customer satisfaction, and turnaround time.
LGC is a leading global life science tools company providing mission-critical components for genomic analysis and quality assurance. With over 175 years of scientific heritage, the company values collaboration, integrity, and brilliance.
Lead and manage the deployment of network, hardware, and software solutions for Axon's Interview Room, ensuring efficiency and excellent customer experience.
Coordinate with third-party installers and customers to maintain installation status through daily report-outs and stand-up meetings.
Conduct training sessions for technical and non-technical staff to ensure proficiency in using and supporting the Axon Interview solution.
Axon is on a mission to Protect Life by providing an ecosystem of devices and cloud software for safety and justice. The company culture is fast-paced, challenging, and meaningful, emphasizing ownership, growth, diversity, and inclusion.
Travel to customer locations to maintain and install dispensing equipment, including electrical, pneumatic, and plumbing components.
Assist customers in equipment use and maintenance, and work closely with sales to ensure satisfaction and resolve issues.
Maintain inventory of equipment and parts, and prepare weekly reports for management review of service activities.
Sika is a global innovation and sustainability leader in specialty chemicals for construction and industry, with over 100 years of experience. The company employs approximately 33,000 people worldwide and fosters a culture of entrepreneurship and safety.
Provide technical troubleshooting, inspections, repairs, and maintenance on mobile surveillance units.
Operate company vehicles to travel to job sites and transport trailers for service operations.
Manage high-volume workloads and prioritize tasks to meet tight deadlines.
LVT provides AI-driven, actionable intelligence for site security and operations. It is one of the fastest-growing companies in intelligent site technology, recognized as a top growth company with innovative leadership.
Manage and grow a region of ShipBob fulfillment centers, tracking KPIs and driving improvements.
Develop and lead Operations Support Managers, providing professional development and capital planning.
Collaborate with cross-functional teams to establish internal SLAs and ensure safe, compliant supply chain operations.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants. Backed by major investors like Menlo Ventures and SoftBank, it is a fast-growing tech company with a high-performance culture centered on ownership, collaboration, and continuous learning.
Perform installations, inspections, and preventive maintenance to ensure product success.
Investigate technical trends, manage escalated cases, and resolve product issues.
Drive skill development, lead new product introductions, and mentor regional teams.
Brainlab is a leader in digital surgery, radiotherapy, and integrated operating rooms. They employ over 2,000 people across 25 locations with a close-knit, collaborative culture.
Resolve customer support tickets and troubleshoot system health issues across gateways, nodes, buttons, and connectivity.
Provide onsite technical support for system health checks and go-live stabilization when remote resolution is insufficient.
Collaborate with Field Services, Customer Success, and Engineering to hand off issues and improve support documentation.
Canopy provides IoT and RTLS solutions for monitoring and support in environments like healthcare. The company fosters a collaborative culture focused on technical excellence and customer satisfaction.
Own day-to-day retail order fulfillment, monitoring and resolving issues before they become late shipments.
Proactively manage base inventory to flag shortages and process new orders accurately.
Track OTIF performance, manage 3PL relationships, and build SOPs to scale operations.
Grüns provides foundational nutrition through convenient gummies made from 60 nutrient-dense whole-food ingredients. The company operates with a fully remote, high-trust work environment and biannual in-person off-sites.
Perform hands-on field service activities including start-up, testing, and commissioning of low- and medium-voltage switchgear and automatic transfer switches.
Diagnose and resolve issues with paralleling switchgear, control systems, and related equipment at customer sites.
Develop and implement predictive and preventative maintenance programs for installed-base customers.
Thomson Power Systems, a Regal Rexnord company, designs and manufactures electrical power solutions including switchgear and transfer switches for critical infrastructure. With over 50 years of experience, the company is part of a global industrial manufacturer with 30,000 associates, delivering reliable performance and innovation.
Provide remote technical support and troubleshooting for customer hardware, software, and network environments.
Diagnose and resolve hardware, software, and connectivity issues across servers, point-of-sale systems, printers, scanners, RF devices, and network infrastructure.
Collaborate with customers, vendors, and internal teams to identify root causes and communicate technical findings clearly.
Epicor helps businesses stay future-ready by connecting people, processes, and technology through data, AI, and cognitive ERP. They employ 5,000 professionals and foster a culture of partnership, proactivity, and pride.
Provide technical support, troubleshooting, repair, and maintenance of Intuitive surgical systems.
Perform installation, scheduled maintenance, and system upgrades at customer sites.
Collaborate with internal teams and deliver training to customers and staff.
Intuitive Surgical develops and manufactures robotic-assisted surgical systems for minimally invasive care. As a global leader, the company fosters a culture of innovation and excellence, with a strong focus on customer support and advancing patient outcomes.
Configure and maintain Manhattan WMS, including putaway rules, allocation rules, and warehouse process workflows.
Monitor API integrations, system interfaces, and troubleshoot functional configuration issues to ensure operational efficiency.
Create user documentation and training materials, and provide functional guidance to warehouse users.
They are a leading provider of third-party logistics (3PL) solutions, delivering warehouse and supply chain services to a diverse range of customers. They are a growing organization that values continuous improvement and operational excellence.
Provide world-class hands-on support for imaging equipment through accurate diagnosis, repair, and preventative maintenance.
Collaborate with fellow engineers and maintain clear documentation to ensure service continuity and quality.
Ensure compliance with safety regulations and OEM guidelines while traveling to customer sites.
Arch Solutions delivers uptime optimization service agreements for medical imaging and technology equipment. Their team of skilled engineers resolves over 75% of cases remotely, focusing on in-depth troubleshooting and preventive maintenance.