Coordinate and process medication refills including data entry and claim adjudication.
Place outbound refill calls and assist patients through the refill request process.
Respond to and resolve inbound patient and provider inquiries with empathy.
Shields Health Solutions partners with health systems to deliver specialty pharmacy care. They foster a supportive culture with employee resource groups and wellness programs.
Answer new referral intake and refill calls in a timely and professional manner, accurately updating patient information in the computer system.
Contact patients to collect information for medical chart establishment and schedule delivery or shipping arrangements for refills.
Maintain accurate patient records, assist with copay collections, and participate in performance improvement and quality management processes.
VytlOne is a specialty pharmacy company transforming the pharmacy industry through purposeful engagement across Pharmacy Benefit Management, Pharmacy Management, Specialty Pharmacy, and more. They foster a diverse and progressive culture with a remote work model and a team-oriented environment that encourages collaboration and innovation.
Facilitate medication approvals by communicating with insurance companies and healthcare providers regarding prior authorizations.
Navigate pharmacy systems to enter data, adjudicate claims, process refills, and document patient interactions.
Assist patients with insurance claims, medication access challenges, and promote adherence through phone support.
Shields Health Solutions is a healthcare company dedicated to helping patients access life-changing medications through prior authorization and financial assistance support. They foster a collaborative, patient-focused culture with opportunities for professional growth in a fully remote setting.
Build trusting relationships with patients and providers to support whole-person care through remote engagement.
Identify and address medical, behavioral, and social needs using clinical insight and motivational interviewing.
Support value-based care by closing gaps, improving quality measures, and reducing avoidable utilization.
Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Physician-led and driven by empathy, the company leverages AI and predictive analytics to improve patient health and restore provider fulfillment.
Serve as a primary contact for medication inquiries, triaging calls and portal messages with empathy and urgency.
Facilitate prior authorizations and coordinate follow-up appointments to ensure continuity of care.
Document all interactions using SBAR standards and educate patients on refill policies and adherence.
Mindpath Health is redefining how mental health care is delivered, operating in more than 100 locations across six states with in-person and telehealth services. The team is deeply committed to compassionate, collaborative care and values diversity and inclusion.
Serve as the first point of contact, resolving member needs with warmth and professionalism in a single interaction.
Guide members through enrollment, eligibility, device setup, and scheduling with genuine care.
Maintain compliance, record interactions accurately, and provide operational support across multiple platforms.
Twin Health empowers people to prevent and reverse chronic metabolic diseases like type 2 diabetes and obesity using AI Digital Twin technology. The team is passionate, united by a shared purpose, and has raised over $100 million, named a Newsweek Top Most Loved Workplace.
Support patients by managing prescription refill requests and authorizing renewals based on standing orders.
Receive and triage refill requests from pharmacies and patients, reducing provider time spent on refills.
Communicate effectively with physicians and patients, ensuring consistent turnaround and adherence to care plans.
Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation providing comprehensive health care services. As an affiliate of one of the largest health systems in the nation, they offer purposeful work settings where staff can advance through challenging assignments.
Communicate with insurance companies and clinician offices to facilitate medication prior authorizations.
Assist patients with financial assistance resources and navigate pharmacy systems for claims processing.
Support medication adherence through direct patient communication and accurate documentation.
Shields Health Solutions is a healthcare solutions company specializing in specialty pharmacy services. The company fosters a collaborative culture focused on patient care and operational excellence.
Provide bilingual (English/French) customer service support to patients and healthcare professionals via phone, chat, and email.
Handle inquiries related to diabetes, obesity, rare diseases, and cardiovascular health products.
Identify and document potential adverse events and product quality complaints in compliance with regulations.
Alphanumeric is a staffing and recruitment agency specializing in placing professionals in the pharmaceutical and healthcare sectors. They are currently hiring for a long-term contract role supporting a top global pharmaceutical company.
Make outbound calls to schedule appointments for preventative health screenings.
Assist members with benefits and insurance information during welcome calls.
Conduct surveys to make a difference in patients' lives.
Carenet Health pioneers advancements across the healthcare consumer journey, interacting with 1 in 3 Americans daily. With over 30 years of experience, the company fosters collaboration and innovation, empowering growth through trust and accountability.
Perform monthly clinical check-ins and structured symptom assessments for assigned patient panels.
Collaborate with providers to escalate urgent issues and reinforce care plans within LPN scope.
Document all patient interactions in EHR and CCM platform while ensuring compliance with billing and quality metrics.
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic approach. The company is committed to improving patient outcomes and quality of life, but specific employee size is not mentioned.
Answer incoming patient calls and relay medication refill requests to the physician for approval.
Manage the practice email inbox, including faxes and new patient inquiries, and inform prospects of the waitlist.
Assist with patient questions about upcoming visits and help document SOPs during the transition to a cash-based model.
A primary care physician runs a solo private practice near the Texas-Mexico border, serving a mostly English-speaking patient base with Spanish speakers. The practice is part-time with under 300 patients, currently employing one medical assistant and using a third-party billing company.
Provide telehealth clinical triage assessments and health education to diverse populations via phone, video, and chat.
Utilize critical thinking and clinical skills to assess patient needs, direct to appropriate care, and influence health decisions.
Document interactions and monitor performance metrics while participating in coaching sessions to improve quality.
Carenet Health provides telehealth and virtual care clinical triage assessments, health education, and services to patients and health plan members. The company has been named one of America's fastest-growing private companies by Inc. Magazine for eight consecutive years and fosters a culture of compassion, innovation, and work-life balance.
Remote order entry and CPOE order evaluation and verification
Clinical medication dosing and review of patient profiles and lab values
Physician and nursing consultations to ensure continuity of care
Cardinal Health is a distributor of pharmaceuticals, medical products, and provider of performance and data solutions for healthcare facilities. With over 50 years of experience, they are a large employer of acute-care pharmacists in the US and foster an inclusive workplace.
Serve as a point of contact for patients, families, and healthcare providers to address medication-related problems and answer pharmacotherapy questions.
Ensure accurate, efficient, and compliant medication distribution and fulfillment using proprietary software, including proper documentation and billing.
Oversee pharmacy technicians, review prescriptions, and maintain compliance with state and federal regulations, including HIPAA and quality standards.
AnewHealth is a leading pharmacy care management company specializing in caring for people with complex, chronic needs. With over 1,400 team members, the company was established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare and serves more than 100,000 people across all 50 states.
Engage members through inbound and outbound calls to encourage participation in care management programs.
Complete non-clinical assessments and identify health risks, care needs, and opportunities for clinical follow-up.
Help members schedule healthcare appointments and connect with appropriate resources and benefits.
This company provides care management support services to help members improve their health and well-being. They operate as a fast-paced remote call center environment with a focus on compassionate service and structured processes.
Identify, outreach, and enroll eligible individuals into the program through phone, text, email, and in-person at partner locations.
Build trust through empathetic communication and meet key enrollment metrics to support underserved communities.
Leverage bilingual skills (English/Spanish) to connect with individuals experiencing serious mental illness, homelessness, or high medical needs.
Pair Team is an innovative, mission-driven company reimagining how Medicaid and Medicare serve underserved populations through whole-person care. They are one of the largest Enhanced Care Management providers in California with a collaborative team of clinicians, social workers, and technologists.
Respond to customer inquiries in English and Spanish via phone, email, SMS, and chat with professionalism.
Serve as primary contact for Spanish-speaking families, translating communications and ensuring equitable access.
Maintain detailed records of interactions, resolve issues, and collaborate to enhance customer experience.
Odyssey partners with state agencies to design, launch, and operate ESA and grant programs, providing technology and operations for education funding. The company operates across 6 states, serving 200,000+ students and managing over $1B in funds, with backing from investors like a16z.
Conduct high-volume outbound telephone outreach to patients, introducing the pharmacy service and guiding them through enrollment.
Deliver standardized messaging, obtain consent, and document all activity in the EHR.
Manage outreach queues, meet performance targets, and uphold HIPAA standards.
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic approach. They are a growing company committed to improving patient outcomes and quality of life, with a culture of innovation and patient focus.