Tackle customer questions head-on with curiosity and enthusiasm — whether it’s over phone, chat, or email.
Bring energy and empathy to every interaction, making customers feel heard, valued, and genuinely supported.
Serve as the customer’s voice internally by documenting bugs and collaborating with our development team.
Tekmetric is an all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. They have grown from a single shop’s vision to the industry’s leading solution by staying true to their values.
Responsible for handling technical and non-technical customer queries via telephone, chat, email and online forms within established response times.
Proactively support users of the ExamSoft and ProctorExam products ensuring problem resolution, system access, optimal system performance, and overall customer happiness.
Become a Subject Matter Expert on all ExamSoft and ProctorExam products and services.
Turnitin partners with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking. They are a global organization with team members in over 35 countries and experience a remote-first culture.
Troubleshoot issues and provide solutions with service.
Track support tickets and work with internal teams.
Roofr is obsessed with its customers and gathers feedback to shape its products. It connects solutions like payments and material ordering into a seamless platform, with an amazing culture, strong financials, and best-in-class company metrics, providing team growth and impact.
Close business and own the full sales cycle to bring high-end TCG buyers, sellers, and consignors onto Alt.
Hunt daily by sourcing new consignors and collectors across all major TCG formats.
Build trust and become the go-to person for serious collectors looking to consign, buy from, and sell to.
Alt is building the most trusted platform for the multi-billion dollar trading-card market, unlocking the value of alternative assets. They're backed by leaders at Stripe, Coinbase, Seven Seven Six, and pro athletes, with an inclusive company culture.
Create stellar interactions with customers by responding to tickets, chats, and phone calls.
Delight customers by proactively managing returns, exchanges, and order fulfillment.
Share customer feedback with teams to continuously improve workwear systems.
TRUEWERK believes craftsmanship is a mindset that should be applied to every endeavor. We value precision, discipline, and a commitment to excellence. Backed by a team of about 50 employees and a strong growth trajectory, they’re building a company – and a culture – grounded in performance, integrity, and continuous improvement.
Responding to and resolving inbound customer support inquiries in a timely, professional, and authoritative manner during core US business hours (9am–6pm ET).
Owning strategic projects in Customer Support, including Help Center articles, internal documentation, and support operations initiatives.
Laurel is on a mission to return time. As the leading AI Time platform for professional services firms, they’re transforming how organizations capture, analyze, and optimize their most valuable resource: time. Their team comprises top talent in AI, product development, and engineering—innovative, humble, and forward-thinking professionals committed to redefining productivity in the knowledge economy.
Own trader interactions from start to resolution through all of our support channels which include; live chat, phone calls, and Discord.
Use technical ability to master trading platforms, internal tools, and proprietary systems.
Skillfully troubleshoot incoming inquiries, determining severity, and escalating to the appropriate team when necessary.
Topstep is an engaging working environment which ranges from fully remote to hybrid. They foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication.
Actively monitor customer reviews and comments across platforms and provide clear and helpful responses.
Respond to potential customers via public responses, chat, email, direct messages, and app store review sections.
Quickly identify trends or issues within customer communications and share them with the team.
BrickBrands is a fast-growing company offering opportunities and learning experiences as a part of its global team. They embrace diversity and inclusivity, seeking self-starters with a passion to excel and create opportunities for brands and communities.
Assist 1099 service partners with onboarding and account management.
Monitor service dashboards and proactively reach out for real-time support.
Respond to delivery partner inquiries on Gladly via phone, e-mail, and text.
Fetch redefines multifamily living through package delivery, valet trash, Fetch Market, and Fetch Storage. They combine logistics, technology, and hospitality to shape the future of multifamily living and are operating nationwide with rapid growth ahead.
Serve as the primary point of contact for customer inquiries via chat and email on weekends and key holidays.
Support customers through our help desk, Intercom, with clear, timely, and empathetic communication.
Troubleshoot product and operational issues, identifying patterns and escalating bugs when needed.
Way is a B2B technology platform empowering brands to unlock the power of experiences. Founded in 2020, Way began as a solution for hospitality brands and has achieved significant milestones, including a $20 million Series A funding round in late 2022.
Act as a trusted point of contact for high-value travelers.
Manage complex and sensitive situations with autonomy, precision, and discretion.
Collaborate closely with internal teams to investigate issues and anticipate needs.
OnSpot is a travel technology scale-up with 20 years of expertise, redefining the traveler experience for premium and luxury travel brands worldwide. Operating across 5 continents and more than 130 countries, we support over 300,000 travelers each year, combining cutting-edge technology with high-touch, concierge-level service to deliver seamless, personalized journeys at scale.
Answer real-time customer phone, email or chat inquiries.
Triage and troubleshoot problems with customers.
Focus on problem resolution while providing proficient customer service.
Applied Systems is transforming the insurance industry. They are building a team ready to learn and deliver innovative software and services within a culture built on values.
Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members
Proactively monitor in-progress deliveries and take corrective action when necessary
Collaborate with team members from various Roadie departments to ensure seamless delivery experience
Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail. With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy.
Provide superior customer service to the Account Manager and customer during order fulfillment.
Act as a support resource for day-to-day transactions.
Minimize problem order situations by proactively following up on open orders.
They guide the connection between people and technology, helping customers manage their IT needs. Connection's team is made stronger by a multitude of backgrounds, experiences, and perspectives, driving them to innovate and create technology solutions that stand apart from the crowd.
Customer interaction and problem resolution by phone, email, social media, cases, and a variety of general customer requests.
Responsible for placing orders, checking inventory, communicating shipping times and delays, correcting mis-shipments, and creating return authorizations for all direct-to-consumer customers.
Point persons for all Pro Purchase platforms we offer and answering all incoming phone calls.
YETI designs high-quality gear to enhance outdoor experiences. They foster a culture of innovation and teamwork, encouraging employees to solve problems and create meaningful work.
Create and submit customs entries for high profile clients.
Digitally prepare and Submit all documentation required for goods to clear goods with CBSA.
Maintain up to date knowledge of all regulations and procedures of the CBSA and Participating Government Agencies (PGA’s)
Flexport is on a mission to make global commerce so easy there will be more of it. They are shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people; the company has 2,000+ employees across 16 global offices and warehouses.
Be the first point of contact for users needing help, providing solutions for the best Calendly support experience.
Take a consultative approach to problem-solving and maintain fantastic written communication skills.
Become a Calendly product expert, understand use-cases, scheduling industry, and patiently empathize with customers.
Calendly is a popular scheduling platform. They empower millions to schedule meetings efficiently, experiencing exciting product growth now, fostering a collaborative environment where employees grow and excel.
Ensure responsiveness and first-time resolution to customers’ requests for technical support.
Troubleshoot and solve simple to highly complex hardware and software technical issues using logical troubleshooting approach with attention to detail.
Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions.
Daktronics designs, engineers, manufactures, and supports digital LED display technology and audio systems. They have been delivering innovative solutions for 55 years and are a certified “Great Place to Work” with competitive compensation and meaningful benefits.
Provide clear, kind, and empathetic answers to customer requests via email, chat, and phones.
Understand core functions of assigned products and meet or exceed production targets set by manager.
Contribute to documentation improvements by suggesting edits or additions, modeling company and team values.
Planning Center, established in 2006, supports over 90,000 churches worldwide, offering web and mobile products to facilitate communication, organization, and event coordination. Being an independent and debt-free company, they foster a remote work environment with tools like Asana, Slack, Notion, and Zoom, gathering thrice annually in Carlsbad, CA to strengthen team relations.
Interact directly with owners and guests to discover their needs and provide answers and solutions.
Advise customers on Evolve and distribution site processes and policies.
Support owners and service partner requests, including cancellations, booking adjustments, and listing and account updates.
Evolve's mission is to make vacation rentals easy for everyone. Their high-performing, customer-obsessed team runs on curiosity, communication, and accountability to create exceptional experiences for owners and guests.