Provide clear, kind, and empathetic answers to customer requests via email, chat, and phones.
Understand core functions of assigned products and meet or exceed production targets set by manager.
Contribute to documentation improvements by suggesting edits or additions, modeling company and team values.
Planning Center, established in 2006, supports over 90,000 churches worldwide, offering web and mobile products to facilitate communication, organization, and event coordination. Being an independent and debt-free company, they foster a remote work environment with tools like Asana, Slack, Notion, and Zoom, gathering thrice annually in Carlsbad, CA to strengthen team relations.
De-escalate difficult situations with empathy, care, strong communication skills while maintaining calm and exemplifying Trupanion values
Utilize multiple systems and tools to efficiently support our customers, ensuring a seamless member experience
Trupanion is a leading provider of medical insurance for cats and dogs in North America; their mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, they offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.
Provide support over the phone and email to address customer questions or problems regarding use of the Greenlight card or registration
Actively listen to customers to confirm and clarify information and diffuse potential escalations
Build strong relationships with Greenlight colleagues and effectively relay product feedback to the product and engineering teams
Greenlight is the leading family fintech company with a mission to help parents raise financially smart kids through its award-winning banking app for families. Greenlight proudly serves more than 6 million parents and kids.
Serve as the primary point of contact for customer inquiries via chat and email on weekends and key holidays.
Support customers through our help desk, Intercom, with clear, timely, and empathetic communication.
Troubleshoot product and operational issues, identifying patterns and escalating bugs when needed.
Way is a B2B technology platform empowering brands to unlock the power of experiences. Founded in 2020, Way began as a solution for hospitality brands and has achieved significant milestones, including a $20 million Series A funding round in late 2022.
Respond promptly and professionally to customer inquiries via email and live chat
Resolve customer questions, concerns, and issues with empathy and accuracy
Accurately document customer interactions and resolutions in the CRM system
JD Power is a global leader in consumer insights, advisory services and data and analytics. They have been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years.
Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members
Proactively monitor in-progress deliveries and take corrective action when necessary
Collaborate with team members from various Roadie departments to ensure seamless delivery experience
Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail. With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy.
Tackle customer questions head-on with curiosity and enthusiasm — whether it’s over phone, chat, or email.
Bring energy and empathy to every interaction, making customers feel heard, valued, and genuinely supported.
Serve as the customer’s voice internally by documenting bugs and collaborating with our development team.
Tekmetric is an all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. They have grown from a single shop’s vision to the industry’s leading solution by staying true to their values.
Respond to customer inquiries across channels with compassion, accuracy, and care, treating every message as a conversation.
Support parents navigating feeding decisions, product questions, subscriptions, and order concerns with both expertise and empathy.
Act as a bridge between customers and the broader team, surfacing patterns, flagging feedback, and helping us get better because of what you're hearing.
Bobbie is creating a parenting culture of confidence, not comparison, starting with how we choose to feed our babies. The Bobbie team knows firsthand that there is no one-size-fits-all for feeding, with a team of mom scientists, nutritionists, pediatricians, and lactation consultants.
Support users across all current and future company products
Communicate with users via email, App Store, and Google Play reviews
Ensure every user has the best possible experience with our brand
Reface is a Ukrainian product company that creates mobile AI applications. In 5 years, our products have been downloaded over 300M times, reached #1 in the USA App Store, received Google Play’s Best App award, and attracted investment from Andreessen Horowitz.
Support customers (administrators, teachers, and families) across chat, email, and phone.
Troubleshoot product and usage issues, using available resources to identify root causes.
Communicate clear, accurate, and easy-to-follow instructions, ensuring customers can successfully take action
Brightwheel is the largest, fastest growing, and most loved platform in early education. They are trusted by millions of educators and families every day. The team is passionate, talented, and customer-focused, with remote employees across every US time zone, as well as select offices in the US and internationally.
Review, identify and analyze root cause for all escalated service requests; continuously improve based on analysis within delivery teams.
Focus on developing proactive solutions to avoid common issues within escalation process.
Own escalated cases received from various channels including: complaint review requests received from the customer, live HAC escalations, and negative NPS survey responses.
Transcarent is a health and care company bringing medical, pharmacy, and point solutions together. They empower health consumers with choice and higher-quality care and lower costs for 21 million members across more than 1,700 employers and health plans.
Ensure the success of Front customers by delivering timely, effective assistance during EMEA hours
Work the day‑to‑day support queues across email and live chat with a focus on resolution quality and speed
Become an expert on Front’s product, features, and common workflows
Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms.
Greets members in a professional manner, providing exemplary service through the phone channel.
Processes member transactions, including withdrawals, loan payments, and wire transfers.
Identifies sales opportunities by understanding member needs and offering applicable products.
Peak Credit Union aims to maintain strong connections with its members and local communities to understand their unique needs. They prioritize a member-focused approach and equal employment opportunities for all, including veterans and individuals with disabilities.
Respond to customer inquiries via phone, email, or chat.
Provide accurate information about products, services and company policies.
Troubleshoot and resolve customer issues efficiently and effectively.
At Linked Light Pulse, they are more than just a sales company; they're a trusted partner in achieving unparalleled success. With a dedication to excellence ingrained in their DNA, they pride themselves on delivering results that exceed expectations.
Serve as the first point of contact for customer inquiries, providing timely and effective resolutions
Build and maintain strong relationships with customers to ensure satisfaction with EverAI’s products and services
Educate customers on product features, troubleshoot issues, and make tailored recommendations
EverAI is building the future of AI companionship and has 50 million users in 2 years. They are an enthusiastic, passionate, and hardworking team of approximately 75 people, with a founding team that has strong entrepreneurial experience building and scaling web products.
Assist customers with onboarding and setup to ensure a smooth experience
Resolve customer issues and support requests via email, phone, and chat
Manage and prioritize incoming support tickets
LightSource is the next-generation operating system for Procurement. They build SaaS software for procurement managers helping them find vendors, manage negotiations, and buy intelligently. The team is small, ambitious, and loves tackling complex problems while learning quickly; they value ownership, direct feedback and continuous learning.
Respond promptly and accurately to inbound user inquiries via phone.
Proactively identify user needs, guide them through key features and workflows, and serve as a trusted product specialist.
Troubleshoot issues by testing different scenarios, impersonating users, analyzing potential product malfunctions, and submitting escalations as needed.
Givebutter is a fundraising and CRM platform for nonprofits, empowering millions of changemakers to raise more, pay less, and give better. They have been certified as a Great Place to Work® since 2021 and are the #1 rated nonprofit software company on G2.
Engage with customers via email to address their inquiries and concerns.
Be a trusted guide and partner to thousands of teachers and parents.
Strive for 100% accuracy and satisfaction in every interaction and solution.
ClassDojo's goal is to give every child on Earth an education they love, starting with communication. Their flagship app connects K-8 teachers, children, and families globally and is used in over 95% of US schools, reaching over 50 million children in 180 countries with a team of around 200 people.
Communicate with our members via phone and email, exhibiting care in every interaction
Listen to our members, providing empathy and solutions to their unique needs
Accurately document Member interactions and activity
Achieve is a leading digital personal finance company that provides innovative, personalized financial solutions to help people move from struggling to thriving. They have over 3,000 employees in mostly hybrid and work-from-home roles across the United States.