Design, evolve, and optimize the CX technology ecosystem to ensure platforms are scalable, reliable, secure, and data-informed.
Own vendor relationships, cost management, and the strategy for the long-term evolution of CX platforms like case management and messaging systems.
Partner with CX, Operations, Product, and Engineering to translate business requirements into technical solutions and enable reliable CX metrics and insights.
Owns the CX technology and data backbone that powers customer understanding and CX decision‑making.
Leads the strategy and execution of CX platforms supporting Voice of Customer, journey analytics, and closed‑loop action.
Ensures analytics are interpretable, financially grounded, and tied to customer and business outcomes.
HealthEquity's mission is to save and improve lives by empowering healthcare consumers. They are passionate about providing a solution that allows American families to connect health and wealth and values its people more than their positions.
Administer and provide technical leadership for contact center platforms including NICE CXone and Oracle Service Cloud.
Lead reporting, data analytics, and support the migration from Oracle Service Cloud to Oracle Fusion Service.
Identify and implement modernization initiatives involving AI, automation, and process improvement to drive operational efficiency.
Edgewater Federal Solutions is a government contracting firm that provides exceptional services to support customer missions. It is an ISO-certified, CMMI Level 3 company recognized as a Top Workplace in the Greater Washington Area.
Drive Internal Automation & Efficiency: Work directly with teams to surface opportunities and deploy solutions, evaluating AI tools.
Build Reporting & Analytics Infrastructure: Own key metrics, deliver weekly reports, run analyses, and surface risks.
QA New Product Features: Test features, catch issues early, and close the feedback loop with product and engineering.
Ascertain is building AI agents to automate administrative work for care teams, saving hundreds of staff hours weekly. They are backed by Northwell Health and Deerfield Management and aim to restore time, trust, and focus to healthcare professionals.
Provides hands-on expertise in solving advanced technical problems and working with teams to develop long-term strategic plans and scalable solutions.
Analyzes infrastructure technology trends and works with IT leadership to develop infrastructure strategy, solutions, architecture, and delivery processes designed for stability, agility and cost effectiveness.
Oversees and executes technology initiatives to design, build, and maintain, key elements of the firm’s enterprise infrastructure and associated project portfolio.
Air Methods is responsible for planning, coordinating, and executing activities related to the Air Methods infrastructure. They are focused on systems or network administration, maintenance, updates, performance, planning, documentation, and optimization.
Lead Cordial platform configuration and implementation, including account structure and user roles.
Build and optimize automated messaging flows, such as cart abandonment and post-purchase sequences.
Plan and execute migration of data from Bluecore and Attentive into Cordial.
They are a global IT service company based in Uruguay, serving humans like humans. They provide staffing and delivery team services to companies seeking a strategic partner for their products and services. They value collaboration, curiosity, results-driven work, and ownership.
Lead the evaluation, integration, and optimization of third-party AI tools and internal delivery systems.
Transform how 1,000+ consultants work by bringing best-in-class external technologies to the delivery ecosystem.
Identify external tools, manage internal systems, and design integrations with the methodology and ServiceNow platform.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Optimize CRM structure to improve data organization and workflow efficiency.
Build reports that provide insights into marketing, sales, and patient engagement.
Implement workflow automation to improve operational efficiency.
20four7VA provides offshore independent contractors to deliver remote services to clients worldwide. They focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. They offer various open roles, free training, constant support, and a vibrant community ready to support its contractors.
Own the configuration platform backlog: prioritize what gets built, define it clearly, ship it and measure.
Translate operational input from client success, operations and clinical teams into clean, right-sized product work that doesn't slow down implementation or degrade member experience quality.
Deliver new features across the platform's vertical domains (program setup, eligibility, content configuration, clinical protocol settings, billing rules) based on operational urgency and technical dependencies.
Vida Health is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions. Vida's team is dedicated to breaking down barriers to healthcare and enabling employees to live their healthiest lives.
Own the administration, reliability, and operational maturity of Omada’s Zendesk platform.
Partner closely with Member Services leadership and operations teams to translate service workflows.
Work with stakeholders to prioritize Zendesk enhancements and operational improvements.
Omada Health inspires and engages people in lifelong health, one step at a time. They have certified as a Great Place to Work, carefully hiring talent and actively seeking diversity, building an inclusive culture where differences are celebrated and leveraged to inform decisions.
Define and implement a company-wide support strategy and vision.
Standardize and operationalize support workflows across teams.
Establish strong partnerships with Engineering and Product to improve issue resolution.
Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. They believe technology plays a crucial role in the success of the human services sector.
Oversee Gainsight and related Customer Success systems architecture to support scalable team workflows.
Guide cross-functional initiatives that improve Customer Success operations and strengthen alignment with broader go-to-market teams.
Deliver data views and reporting that map to current business needs while helping the organization prepare for future needs.
GitLab is the intelligent orchestration platform for DevSecOps. They enable organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. Their high-performance culture is driven by their values and continuous knowledge exchange, enabling their team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Own the digital backbone of our patient and clinical experience.
Define architecture and roadmap while also rolling up your sleeves to drive implementations.
Influence technology platform partners’ feature decisions and translate friction into durable product improvements.
Ovatient is building a virtual-first care model that works because the platform works — reliably, seamlessly, and at scale across health systems and employer partners. As they scale, the strength and clarity of their platform services and user experience will determine their success.
Design and execute roadmap to decouple ticket volume from headcount
Cultivate radical accountability and hold everyone to a high standard
Drive issue resolution through deep healthcare data proficiency
Aledade, a public benefit corporation, empowers independent primary care practices. Founded in 2014, they've grown into the largest network of independent primary care in the country, offering a collaborative, inclusive, and remote-first culture.
Own your initiative's outcomes, taking direction from leadership on the problem to solve, then own the product and technical strategy for solving it.
Drive system design, technology selection, and architecture decisions, including AI-forward systems, making pragmatic tradeoffs between speed and durability.
Go deep on the business domain, user needs, operational workflows, and data landscape, becoming the person who understands your initiative's problem space better than anyone.
Clover Health is reinventing health insurance by combining the power of data with human empathy to keep their members healthier. They believe the healthcare system is broken, so they've created custom software and analytics to empower their clinical staff to intervene and provide personalized care to the people who need it most.
Provide the technical vision and strategy for Redox’s global healthcare interoperability platform.
Modernize the architecture to reduce maintenance overhead and increase engineering velocity.
Identify strategic points of leverage to simplify complex systems within a transparent, collaborative culture.
Redox accelerates healthcare’s transformation with useful data through its flexible interoperability platform, Redox Engine. They connect and power real-time healthcare data exchange across a network of 12,000+ systems and organizations.
Owning the day-to-day administration of Morning Consult's commercial tech stack.
Serving as the first point of contact for business stakeholders requesting changes or improvements to connected systems.
Building and maintaining integrations between commercial tools using Celigo or similar iPaaS platforms.
Morning Consult is a global decision intelligence company changing how modern leaders make smarter, faster, better decisions. The company pairs its proprietary high-frequency data with applied artificial intelligence to better inform decisions on what people think and how they will act.
Partner with customers as a technical advisor to understand cloud environments and cost-management goals.
Design and implement cost allocation strategies across complex, multi-cloud and Kubernetes environments.
Support technical onboarding for complex accounts and debug data ingestion or reporting issues.
Vantage provides a FinOps platform for modern engineering teams to manage and optimize infrastructure costs across multiple cloud providers. It is a remote-friendly company with around 50 employees backed by venture capital from firms like Andreessen Horowitz.
Keep operations running accurately; own and execute back-end processing tasks.
Look for ways to improve and propose solutions to reduce friction.
Document and communicate clearly, producing clean, clear operational artifacts.
Tem is rebuilding the energy transaction, making it transparent and fair. They aim to put power back in the hands of customers and address access to low-cost electricity. With a $75 million Series B funding, Tem is scaling internationally with AI-driven infrastructure.
Conduct workshops to understand customer needs and translate them into detailed design specifications.
Configure the Quiq platform, including setting up messaging channels, routing rules, and integrations.
Provide guidance to customers on optimizing the Quiq platform for maximum impact.
Quiq is an equal opportunity employer that provides messaging platforms. They foster a welcoming and supportive culture where individuals feel connected and valued at work.
Manage and scale high-value relationships across EHR, CPaaS, cloud infrastructure, and marketplace categories.
Oversee the integrity and performance of all external technical integrations in partnership with internal stakeholders.
Drive complex programs with internal and external stakeholders, managing end-to-end execution from joint planning to executive reporting.
Artera is a SaaS leader in digital health that transforms patient experience with AI-powered virtual agents for every step of the patient journey, and is trusted by 1,000+ provider organizations, engaging 100 million patients annually. Since founding in 2015, Artera has been recognized for its innovative technology, business growth, and named a top place to work.