Configuring and deploying Zoom Contact Center, WFM, QM, and AI solutions in customer environments
Implement high-complexity projects with multiple dependencies, proactively managing risk and ensuring solution quality through structured testing and validation
Deliver high-quality software on time
TTEC Digital pioneers engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world.
Manage Five9 user profiles, skills, campaigns, and IVR scripts.
Utilize SQL to query, manage, and audit contact center data.
Resolve platform issues, connectivity problems, and integration errors.
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Lead the end-to-end architecture and design of Genesys Cloud CX solutions.
Translate business requirements into scalable, secure, and high-performing technical designs.
Guide and mentor engineering teams, ensuring best practices and architectural standards are followed.
Miratech helps visionaries change the world through IT services and consulting, uniting enterprise and start-up innovation. As a values-driven company with a culture of Relentless Performance, they retain nearly 1000 full-time professionals across 5 continents and over 25 countries, experiencing annual growth exceeding 25%.
Design, implement, and maintain the contact center platform including voice, chat, SMS, and WhatsApp in a Genesys Cloud and Salesforce environment.
Collaborate with internal stakeholders to gather requirements, understand user needs, and ensure technology solutions effectively support the mission.
Provide tier 3 support to troubleshoot and resolve complex issues and create detailed documentation for the contact center platform.
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people, offering 24/7 crisis services, research, advocacy, and peer support. It is a mission-driven organization with values of Heart, Integrity, Community, Belonging, and Progress, aiming to end suicide among LGBTQ+ youth.
Manage the administration and optimization of Customer Success platforms.
Leverage AI and automation tools to enhance account insights, risk detection, and customer communications.
Execute and standardize core customer lifecycle processes, including onboarding, success planning, Quarterly Business Reviews, renewals, and expansion.
IDC is a global provider of trusted technology intelligence. They equip business and technology leaders with the evidence they need to make confident decisions, informing strategy, investment, and innovation across industries and regions with over 1,000 analysts worldwide.
Recruit, hire, and train high-performing technical support teams across global locations.
Oversee support delivery for one or more product suites, ensuring contractual coverage.
Foster a culture of inclusion, growth, and accountability within the team.
Granicus provides technology that transforms the Govtech industry by connecting governments and constituents. They have served 5,500 federal, state, and local government agencies and over 300 million citizen subscribers, empowering stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada.
Serve as primary owner and administrator of core Customer Operations platforms.
Build and maintain dashboards and reporting that provide visibility.
Design scalable workflows supporting Support, Customer Success, and Partner Operations.
Automatiq is the leading all-in-one software platform in the live event ticketing world, serving resellers of all sizes. They are data-driven and customer-obsessed as they work to solve interesting and complicated challenges in a fast-growing global market and are relentless in maximizing our team’s career goals.
Own the administration, reliability, and operational maturity of Omada’s Zendesk platform.
Partner closely with Member Services leadership and operations teams to translate service workflows.
Work with stakeholders to prioritize Zendesk enhancements and operational improvements.
Omada Health inspires and engages people in lifelong health, one step at a time. They have certified as a Great Place to Work, carefully hiring talent and actively seeking diversity, building an inclusive culture where differences are celebrated and leveraged to inform decisions.
Build and lead a fast‑paced, compliant contact center of inside sales professionals dedicated to informing and supporting Healthcare Professionals.
Own forecasting, analytics, performance optimization, process excellence, workforce strategy, sales enablement infrastructure, incentive design input, omnichannel coordination, and technology stack maturity for the Inside Sales team supporting healthcare professionals.
Partner with Analytics to prioritize deciles/segments, allocate books of business, and continuously refine territories, scripts, and digital sales aids based on conversion signals.
CareTria is dedicated to informing and supporting Healthcare Professionals through high-quality outbound engagement. We are an equal opportunity employer that offers a comprehensive benefits package.
Own and maintain CoE standards, configuration policies, and naming conventions specific to the ServiceNow CRM platform.
Participate in solution design reviews for new CSM, SOM, FSM and Industry Solution requirements, ensuring proposed configurations follow low-code-first principles and adhere to CoE architectural standards.
Design and deliver role-based training programs for ServiceNow CRM end users, covering agent workspaces in CSM, sales workflows in SOM, and dispatch and scheduling in FSM.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Act as a client-facing advisor supporting a highly customized enterprise platform environment.
They are an enterprise client, and seek a Technical Customer Success Analyst to support implementations of a leading enterprise SaaS platform for high-profile customers. This is a long-term engagement with structured deliverables and exposure to complex, enterprise-scale environments.
Serve as the subject matter expert for RingCentral, Twilio, SMS Magic, emerging Microsoft Teams telephony capabilities, and NICE call recording systems.
Build, maintain, and optimize API integrations between RingCentral, NICE, and other business systems.
Collaborate closely with Sales, Customer Service, and other business units to understand communication needs and design effective solutions.
BHG Financial provides leading-edge financial solutions to accomplished professionals, small businesses, and institutions. They have firmly established its legacy as a leader in the financial services space with a commitment to the success of their customers, data, analytics, and proprietary modeling.
Owns the CX technology and data backbone that powers customer understanding and CX decision‑making.
Leads the strategy and execution of CX platforms supporting Voice of Customer, journey analytics, and closed‑loop action.
Ensures analytics are interpretable, financially grounded, and tied to customer and business outcomes.
HealthEquity's mission is to save and improve lives by empowering healthcare consumers. They are passionate about providing a solution that allows American families to connect health and wealth and values its people more than their positions.
Develops and executes the strategic vision for the Contact Center, aligning with the Credit Union's mission, vision, values and objectives.
Leads and develops the Contact Center Team, establishing performance metrics/KPIs, sales goals, coaching and recognition practices.
Champions a member-centric approach to deliver exceptional service and strengthen member loyalty across all channels.
Peak Credit Union aims to maintain a strong connection with their members and local communities. They are an Affirmative Action and Equal Opportunity Employer who confirms the identity and employment eligibility of all new hires through E-Verify.
Provide remote troubleshooting support for proprietary software, desktop, network, and mobile device issues (incidents), and customer requests (for example, password resets) via multiple support channels (phone, email, chat, and ticket queue).
Make outbound service calls to customers (returning voicemails, providing status updates/follow-up, gathering more information).
Resolve issues using Knowledgebase articles.
Peraton is a next-generation national security company that delivers trusted, highly differentiated solutions and technologies to protect our nation and allies. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces.
Design and execute roadmap to decouple ticket volume from headcount
Cultivate radical accountability and hold everyone to a high standard
Drive issue resolution through deep healthcare data proficiency
Aledade, a public benefit corporation, empowers independent primary care practices. Founded in 2014, they've grown into the largest network of independent primary care in the country, offering a collaborative, inclusive, and remote-first culture.
Lead Cordial platform configuration and implementation, including account structure and user roles.
Build and optimize automated messaging flows, such as cart abandonment and post-purchase sequences.
Plan and execute migration of data from Bluecore and Attentive into Cordial.
They are a global IT service company based in Uruguay, serving humans like humans. They provide staffing and delivery team services to companies seeking a strategic partner for their products and services. They value collaboration, curiosity, results-driven work, and ownership.
Conduct workshops to understand customer needs and translate them into detailed design specifications.
Configure the Quiq platform, including setting up messaging channels, routing rules, and integrations.
Provide guidance to customers on optimizing the Quiq platform for maximum impact.
Quiq is an equal opportunity employer that provides messaging platforms. They foster a welcoming and supportive culture where individuals feel connected and valued at work.
Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization.
Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, for these specific solutions and domains
Advise customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Plan and execute System Administrative tasks related to ServiceNow ITOM platform operations.
Manage and maintain CMDB data quality, CI lifecycle, and data governance in alignment with ITIL v4 guidelines and federal standards.
Configure and maintain MID Servers, Service Graph Connectors, and REST/SOAP API integrations.
They are a dynamic community of experts fully committed to advancing their customers' missions, fostering professional growth, and making a positive impact on their communities. They are a close community of experts that pride themselves on creating an environment defined by teamwork, dedication, and excellence.