Source Job

• Partner with leaders and frontline teams to map workflows and design process improvements.
• Implement practical AI, automation, and low-code solutions to reduce bottlenecks and improve outcomes.
• Analyze operational data, define KPIs, and build dashboards to measure and track impact.

We are a rapidly growing healthcare technology company transforming how health plans engage members and deliver essential healthcare services. We value high ownership, resourcefulness, intellectual curiosity, and a bias toward execution.

• Lead cross-functional process engineering initiatives using Lean Six Sigma and systems thinking to measurable outcomes.
• Design AI-ready processes, build prototypes, and use process simulation to validate designs.
• Partner with Product, Engineering, Data Analytics, and Operations to align priorities and drive trade-offs.

Airbnb is an online marketplace that connects hosts offering unique stays and experiences with guests seeking authentic connections worldwide. It has grown to over 5 million hosts and 2 billion guest arrivals, with a culture that values inclusion, belonging, and innovation.

• Lead cross-functional initiatives to improve the end-to-end experience of experts across onboarding, support, payments, and project matching.
• Coordinate with Engineering, Operations, Product, and Talent Success teams to resolve issues, remove blockers, and keep projects on schedule.
• Use AI tools and operational data to identify friction points, automate workflows, and drive continuous improvement in a fast-paced startup environment.

The company operates a digital platform that connects experts with project opportunities. It is a fast-paced startup environment emphasizing cross-functional collaboration and AI-powered operational efficiency.

• Map and analyze fulfillment workflows to identify automation opportunities.
• Design and maintain AI agents and automated tools to streamline operations.
• Automate repetitive sourcing activities and track recruitment funnels.

Crowd is a company that helps scale and deliver talent for high-growth AI projects through expert operations. They are a remote-first organization focused on building AI-powered automations to meet contributor demand efficiently.

• Lead cross-functional improvement initiatives using Lean and Six Sigma to optimize care delivery workflows and standard work.
• Coach leaders and frontline teams to build continuous improvement capability and sustain gains through daily management.
• Enable effective use of AI and automation through workflow analysis to reduce administrative burden and improve member experience.

Omada Health is reverse engineering the way healthcare is delivered in America, focusing on chronic disease management through a virtual-first model. With over 2 million members served and certified as a Great Place to Work, they foster an inclusive culture emphasizing trust, context, bold action, and results.

• Own the strategy and ops teams that are transforming CX with AI agents while delivering 24/7/365 support for over 85,000 customers.
• Define how specialists and AI agents collaborate, rebuilding goals, incentives, and workflows around closing AI learning loops.
• Lead global scheduling, capacity, quality, training, and be the voice of CX to Product and Engineering.

Ramp builds smart infrastructure for finance teams, automating how businesses spend money. It serves over 85,000 companies and values high agency, high urgency, and slope over intercept.

• Lead the operational performance and continuous improvement of deployed AI support experiences and automation workflows.
• Build and scale the Automated Operations capability, including governance, standards, and team development.
• Partner with cross-functional teams to deliver measurable business outcomes and improve member and team member experiences.

HealthEquity empowers healthcare consumers by providing health savings accounts and related financial solutions. We are a mission-driven organization that values innovation, inclusion, and the personal growth of our team members.

• Own the day-to-day operating rhythm of AI Engineering, including syncs, demos, and planning cycles.
• Lead delivery of priority pod initiatives from intake to production, managing plans and dependencies.
• Keep goals, decisions, risks, and dependencies visible to pods, leadership, and cross-functional teams.

Southern New Hampshire University is a team of innovators and world changers dedicated to transforming lives through education. With over 180,000 learners worldwide, the university fosters a people-centered culture.

• Lead cross-functional initiatives to turn complex business priorities into clear plans and measurable results.
• Support company planning, QBRs, and objective tracking to inform leadership decisions.
• Use AI-assisted analysis and workflow automation to generate insights and scale programs.

1Password builds enterprise password management and cybersecurity solutions trusted by 180,000+ businesses. It has a human-centric, fast-paced culture that values experimentation, AI-driven efficiency, and delivering measurable results.

• Drive process improvement and standardization across fleet operations, safety, compliance, and maintenance.
• Define and implement KPIs and performance management frameworks to improve efficiency and reliability.
• Lead cross-functional initiatives with Operations, Fleet, Safety, Finance, and Product teams.

Zūm provides a connected mobility platform for student transportation, serving over 7,500 schools. It is a well-funded, innovative company recognized by Fast Company and CNBC, backed by leading investors like Sequoia and SoftBank.

• Lead two to three high-priority strategic initiatives each quarter, managing them from planning through execution and delivery.
• Drive cross-functional programmes such as supplier sourcing, operational improvements, and AI-enabled workflows.
• Structure complex challenges into clearly defined problems, actionable recommendations, and execution plans for leadership and board members.

Our partner is building an innovative AI-powered platform that transforms public sector procurement. They are a small, committed team of talented operators and engineers working across international locations, with a collaborative and remote-first culture.

• Lead the creation and structuring of the Managed Services area, including processes, metrics, and operating models.
• Collaborate with sales and practices teams to develop commercial playbooks and position Agentic Ops offerings.
• Work closely with strategic clients to understand needs and ensure solutions deliver real impact.

CI&T helps large enterprises transform the potential of AI into real business impact with AI deployment and tech-integrated solutions. With 8,000 employees across 25 countries, the company fosters a collaborative culture focused on innovation and AI-driven evolution.

• Act as a trusted operational partner to a senior executive, tracking projects and priorities across multiple businesses.
• Build project management systems and implement AI-powered tools to improve productivity and reporting.
• Coordinate investor relations, complex schedules, international travel, and cross-functional communications.

The hiring company is a partner organization managing multiple businesses and a mission-driven nonprofit initiative. It operates as a fully remote, international team that values initiative, adaptability, and measurable results.

• Lead AI-powered support and automation operations in Member Services.
• Oversee AI agent performance, governance, and continuous improvement.
• Partner with Product, Engineering, and Operations to scale solutions.

Partner company in healthcare is advancing Member Services through AI-powered support and automation. It values innovation, accountability, and remote flexibility, with a focus on measurable operational outcomes.

• Lead process optimization and change management for the iQueue for Infusion Centers product, partnering with customers and cross-functional teams.
• Analyze clinical workflows, identify bottlenecks, and design scalable operational playbooks using Lean-based practices.
• Build trusted advisor relationships with stakeholders and drive high-impact, measurable results in healthcare delivery.

LeanTaaS creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systems and over 1,200 hospitals rely on its award-winning products, and the company has raised over $300 million from top-tier investors.

• Lead, mentor, and manage a customer support team to excel in product knowledge and US banking systems.
• Refine support processes with AI and automation, ensuring compliance and efficiency.
• Collaborate cross-functionally with engineering, product, and compliance teams to improve customer experience.

Mercury builds a complete finance stack for startups, serving over 450,000 startups and small businesses. The company values diversity and belonging, fostering a culture of continuous learning and professional growth.

• Own the operating strategy and performance of Clover Care Services across IHC and CCV.
• Build AI-powered workflows for member engagement, scheduling, visit prep, and follow-up.
• Develop leaders and grow service capacity while staying close to the field experience.

Clover Health is reinventing health insurance by combining data with human empathy to keep members healthier. The company is a mission-driven, remote-first organization using AI to deliver personalized in-home and telehealth care.

• Lead regional learning operations across Americas and EMEA, driving governance, standardization, and continuous improvement.
• Oversee end-to-end program deployment, learning technologies, analytics, compliance, and vendor/financial management.
• Build and lead a team of learning specialists, fostering service excellence and strategic HR partnerships.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company, moving 2.4 billion people daily. With 72,000 employees worldwide, we are a diverse, innovative team committed to safety, ethics, and quality.

• Get inside the founder's calendar, inbox, and tools to make decisions without asking.
• Own outcomes from goal to done, reporting progress without being chased.
• Fix manual processes with systems, SOPs, and AI workflows (Zapier, Claude, n8n).

Atlas Assistants is an AI-first agency that pairs top executive assistants with founders of fast-growing US companies. With thousands of applicants weekly, it fosters a global community of operators, providing training and mentorship.

• Lead, coach, and develop a Sales Operations team, ensuring efficient quote-to-close processes and timely support.
• Oversee deal desk operations, commercial approvals, and order processing while identifying process improvements.
• Partner with Sales Leadership and cross-functional teams to drive scalable operational enhancements and reduce friction.

Panopto is the leader in visual and audio-based learning, empowering organizations to share knowledge effortlessly. As a remote-first company with over 1,600 clients and 11 million users worldwide, we value diversity and continuous improvement.