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• Troubleshoot complex technical issues using SQL queries and external resources.
• Serve as the primary escalation point for Tier 1 support staff.
• Analyze ticket trends and propose long-term solutions to prevent repeat issues.

Conversica provides a platform that uses AI-powered virtual assistants to engage leads and customers. They offer comprehensive health, dental, and vision benefits, PTO, holiday pay, 401k, and equity, reflecting their investment in employees.

• Lead strategic customer relationships and ensure exceptional experiences for high-value small and medium business clients.
• Collaborate closely with cross-functional teams to drive adoption, retention, and success metrics, acting as the trusted advisor to key stakeholders.
• Influence product adoption, optimize workflows, and shape customer success initiatives in a fast-paced, high-growth environment.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

As a Senior Technical Support Engineer, you will be a subject matter expert who handles our most complex technical challenges and serves as a technical mentor to junior engineers. You'll lead critical issue resolution, collaborate directly with Engineering teams on product defects, and contribute to the strategic direction of support processes. This role requires deep technical expertise combined with leadership capabilities to drive excellence across the support organization.

Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide.

• Serve as the primary knowledge base for marketplace, funnel, and operational data across web analytics and first-party data systems.
• Develop, build, and automate dashboards and reporting to provide clear insights and recommendations related to performance metrics.
• Analyze end-to-end customer journeys to identify drop-offs, bottlenecks, and improvement opportunities.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Analyze sales performance and identify trends in conversion, win rates, and pipeline velocity.
• Translate complex data into actionable insights and recommendations for sales leadership and other teams.
• Build and maintain recurring dashboards and reports that track KPIs.

Jasper is the leading AI marketing platform, enabling innovative companies to drive higher ROI through increased brand consistency, efficiency, and personalization at scale.

• Empower data-driven decision-making across Cribl by scaling our business intelligence system.
• Lead analyses empowering GTM performance and effectiveness, including rep productivity and sales motion optimization.
• Build and/or update advanced analytical models to inform prioritization, forecasting, and strategic decision-making.

Cribl is a data engine for IT and Security, trusted by many of the biggest names in the most demanding industries to solve their most pressing data needs.

• Collaborate with Finance, Sales, Marketing, and Product partners to frame data-centric business questions and deliver clear, actionable insights.
• Analyze complex, cross-functional datasets to identify trends, risks, and opportunities that inform strategic and operational decisions.
• Build, maintain, and enhance dashboards and reports that make financial and business performance easy to understand for non-technical stakeholders.

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.

• Develop analyses, reports, and models for internal stakeholders and owners of Privia Medical Group practices.
• Identify opportunities to improve practice and market performance through root cause analysis.
• Synthesize insights and present findings to physician executives and market leaders.

Privia Health is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems.

• Establish and improve best practices for Operations Support.
• Lead complex, cross-functional initiatives with clear work plans.
• Create executive-ready narratives and recommendations.

Oura's mission is to empower every person to own their inner potential. Their award-winning products help their global community gain a deeper knowledge of their readiness, activity, and sleep quality. They are a quickly growing company focused on helping people live healthier and happier lives.

Troubleshoot complex product and technical issues to determine severity and scope and respond accordingly. Manage issues and questions escalated from Customer Support, Account Management, and Implementation teams. Educate and empower customers to maximize use of products, tools, and services.

Experian is a global data and technology company, powering opportunities for people and businesses around the world.

• Investigate, triage, and escalate bugs or system issues across product and engineering teams.
• Analyze data to identify patterns, root causes, and potential solutions.
• Work with SQL, logs, APIs, and internal tooling to validate hypotheses and confirm system behavior.

Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans.

• Resolving technical issues by collaborating with Product and Engineering teams.
• Investigating and determining the root cause of errors and bugs.
• Building SQL based queries for emerging technical support issues.

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable.

• Support customers' efforts to use the platform to drive meaningful impact.
• Contribute to customer onboarding and project management, ensuring timely delivery of high-quality work.
• Translate analytical results into clear, actionable insights using presentations, dashboards, and visualizations to support decision-making.

Epistemix empowers organizations to make smarter decisions by simulating real-world outcomes using synthetic populations.

• Engage with customers through chats, emails, and calls, offering stellar support and solutions.
• Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues.
• Provide alternative solutions, aiming to retain and delight our customers and clients.

CloudWalk is building the future of payments. They are a fintech unicorn with millions of happy customers and a hunger for innovation.

• Serve as a trusted technical advisor for customer accounts, guiding adoption and usage of cloud security solutions.
• Design and deliver customized use cases aligned with customer goals, using a consultative approach to maximize ROI.
• Troubleshoot technical issues and collaborate with internal teams to influence product roadmap based on customer feedback.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

• Builds and grows relationships with technical staff and senior management.
• Partners closely with product management to ensure customer requirements are logged and prioritized.
• Ensures that all cases opened for their accounts are being actively worked on toward resolution.

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, they believe in the transformative power of automation. Their global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future.

• Build and maintain dashboards to track KPIs, clinical outcomes, operational metrics, and financial performance.
• Collaborate with product and engineering to expose key data in the app and support A/B testing.
• Support strategic research and opportunity analysis, partnering with clinical, product, and operational leaders.

Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine.

• Responsible for ensuring new customers are set up for success by owning the end-to-end post-sales onboarding and revenue-operations alignment process.
• This role emphasizes RevOps expertise, data readiness, with some technical troubleshooting to power Magnify’s machine-learning forecasting.
• This is a hybrid technical, operational, and customer-facing role that requires cross-functional coordination and a deep understanding of customer revenue workflows, SaaS metrics, and system integrations.

Magnify.io is an AI-powered post-sales customer-success orchestration platform helping software companies turn customer success into a true growth engine. They unify data across CRMs, product analytics, and support systems, then surface intelligent insights and automation.

The Customer Success Manager addresses operational and service management issues. This role is also a subject matter expert in CCC products. Responsibilities include developing operational scorecards and monitoring account service plans.

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar insurance economy.

• Partner with commercial leaders to influence deal strategy, conducting ad hoc pricing analyses.
• Leverage data to identify trends in member behavior and improve efficiency and retention.
• Drive revenue forecasting and lead monthly financial reviews, including budget vs. actual reporting.

Omada Health is a healthcare provider focusing on lifestyle and behavior change for individuals managing chronic conditions, offering a multi-condition platform. They have over a decade of experience and promote a diverse and inclusive culture, recognized as a Great Place to Work.