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$90,000–$110,000/yr
US

  • Serve as the cross-functional liaison for Customer Success, ensuring perspective is represented.
  • Analyze trends, risks, and opportunities and surface these to CS leadership.
  • Create and maintain internal documentation for CS processes, rituals, and operating models.

SQL Salesforce Data Analysis Process Improvement Communication

20 jobs similar to Customer Success Operations Manager

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$180,000–$220,000/yr
US

  • Lead and build the SaaS product management function, fostering a culture of innovation and collaboration

Cambium Networks delivers wireless communications that work for businesses, communities, and cities worldwide. Millions of their radios are deployed to connect people, places and things with a unified wireless fabric that spans multiple standards and frequencies of fixed wireless and Wi-Fi, all managed centrally via the cloud. They value a working environment that inspires innovation, recognizes individuality and fosters collaboration.

$125,000–$150,000/yr
Unlimited PTO

  • Own a portfolio of Enterprise customers with responsibility for renewals and expansion.
  • Lead strategic account planning, renewal strategy, and expansion motions across complex, multi-stakeholder accounts.
  • Proactively identify growth opportunities across teams, use cases, and business units.

Common Room is a customer intelligence platform that captures buying signals, providing AI enrichment and automation to help companies reach the right person with the right context at the right time. They have raised over $50 million from top-tier investors and are backed by 25+ operators.

$90,000–$140,000/yr
US

  • Own end-to-end recruiting across multiple disciplines.
  • Actively source and engage candidates for highly technical and niche roles.
  • Partner with hiring managers to define role requirements and interview plans.

Maybell Quantum is redefining the future of computing. As a venture-backed quantum hardware innovator experiencing rapid growth, they are building technology that will transform industries for decades to come.

$155,520–$228,700/yr
US

  • Program manage strategic and simultaneous project initiatives, working alongside members of Enterprise Technology and other cross-functional Twilio teams to ensure all projects progress according to scope, schedule and budget.
  • Leverage a Project Management mindset and principles throughout the project lifecycle to drive the team towards best practices and value driven project delivery.
  • Ensure stakeholder satisfaction by developing, cultivating and managing relationships and also by providing status and monitoring of project progression and performance, including regular communications with executive stakeholders.

Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide to craft personalized customer experiences. They have a strong culture of connection and global inclusion meaning that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.

US

Shape early-funnel strategy, refine segmentation and messaging. Create content and programs that help employers understand the value of partnering with Rula. Collaborate closely with Sales, RevOps, and other partners to increase pipeline contribution and improve conversion across the funnel.

Rula is dedicated to treating the whole person, not just the symptoms, and aims to create a world where mental health is embraced as an integral part of overall well-being.

$110,000–$140,000/yr
US 12w maternity

  • Perform virtual remote counseling and psychotherapy, including comprehensive mental health evaluations.
  • Develop and implement behavioral health treatment plans and evaluate mental health assessments.
  • Conduct monthly chart reviews as part of the peer QA process.

Included Health delivers integrated virtual care and navigation, aiming to raise healthcare standards by breaking down barriers and providing high-quality care. They offer care guidance, advocacy, and access to personalized virtual and in-person care.

$120,000–$160,000/yr
US

  • Improve consumer experience for sustainable growth
  • Build and enhance machine learning, statistical and causal models for product search, ranking and recommendation that support various business goals
  • Work closely with product and engineering team to develop and deploy solutions with cross-functional support

Gopuff provides the modern-day solution to meet customer's immediate everyday needs with products ranging from snacks and ice cream to household goods and beer, at the click of a button. They are assembling a team of motivated people to help drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Europe

  • Help build and design a robust automation system.
  • Monitor every stage of the software development lifecycle to ensure product quality.
  • Develop test strategies and follow new requirements for projects.

Insider is a global MarTech scale-up and the #1 AI-native Customer Experience and Marketing platform trusted by enterprise brands worldwide.

$132,000–$165,000/yr
18w maternity

  • Lead, coach, and develop a team of full-cycle sales reps focused on selling into HR and Benefits leaders.
  • Drive performance through structured onboarding, ongoing coaching, and skill development.
  • Partner with Marketing, Customer Success, and Product teams to build scalable go-to-market strategies and improve sales execution.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it.

$50,075–$60,250/yr
US

  • Develop functional testing scenarios and detailed test cases based on specifications.
  • Execute tests, log and validate defects, and document outcomes clearly.
  • Collaborate with federal and contractor functional leads to clarify requirements and scenarios.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

US

  • Identify and create new qualified opportunities for Account Executive partners.
  • Manage outbound campaigns by qualifying active buying interest and identifying key decision-makers.
  • Position the ZipRecruiter value proposition effectively.

ZipRecruiter is a leading online employment marketplace, powered by AI-driven smart matching technology, actively connecting millions of businesses and job seekers. They have the #1 rated job search app and over 1,000,000+ employers have used ZipRecruiter to hire.

France

  • Manage a team of 4-5 developers, conduct reviews, and track training needs.
  • Contribute to development by owning stories, conducting code reviews, and pushing to production.
  • Coordinate technical and functional projects, develop roadmaps, and ensure team commitments.

Mirakl provides enterprises with ways to drive growth and efficiency in their online business with eCommerce software solutions. With more than 350 people, Mirakl Labs teams are mainly based in France, and the company is recognized as a Great Place to Work.

US

  • Design and drive the strategic development to build and tell our overall brand narrative with conservative audiences.
  • Set and lead a national conservative media engagement strategy to secure top-tier coverage across channels and outlets.
  • Oversee high-impact pitches that shape public discourse, drive awareness, adoption, engagement and trust with conservative audiences.

Change.org is the world's largest social change platform, empowering 100 million users to launch campaigns and win victories every hour. As a social impact business structured as a public benefit company, Change.org operates with a 100% user-generated revenue model and fosters an open platform that welcomes voices across the political spectrum.

US

Monitor customer contact employee's schedule adherence, staffing levels, and agent productivity. Accurately enters exceptions and time-off requests into the scheduling system. Produces or generates reports regarding contact center metrics such as service level, shrinkage, and AHT.

Life at Telvista is pretty awesome! We have a mission to bring our employees the inspiration to create a life they love.

  • Develop high-quality backend and frontend applications, adhering to best coding practices.
  • Ensure production stability and promptly resolve critical issues.
  • Mentor junior developers and review peer pull requests to maintain code quality.

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN and is the largest insurance portal in Southeast Asia.

US

  • Contact borrowers via phone and email to facilitate the loan application process.
  • Utilize your strong communication and critical thinking skills to quickly engage borrowers, sell them on the benefits of our loan, and drive the transaction to close in 1 to 2 calls.
  • Meet daily, weekly, and monthly sales goals.

Achieve is a leading digital personal finance company that provides innovative, personalized financial solutions. They have over 2,500 employees in mainly hybrid jobs with some remote opportunities available for certain roles across the United States with hubs in Arizona, California, and Texas.

North America Canada

Support product sales as a technical and domain expert of a client-facing sales team. Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs. Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement.

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

Coordinate the preparation of tax returns across multiple jurisdictions. Review tax calculations, provisions, and supporting documentation. Liaise with Luxembourg and foreign tax authorities.

Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications.

Europe

  • Develop and optimize core algorithms for healthcare reference data.
  • Build data processing automations to support commercial sales execution and compliance.
  • Collaborate with cross-functional teams to develop data tools ensuring data quality.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.

  • Leading and growing a highly skilled full-stack engineering team delivering secure, robust integrations and platform services.
  • Driving architectural initiatives to evolve the platform into a service-oriented, high-performance ecosystem.
  • Mentoring engineers at all levels and fostering a culture of ownership, craftsmanship, and continuous improvement.

Bugcrowd empowers organizations to take back control and stay ahead of threat actors. Bugcrowd unites the collective ingenuity and expertise of customers and trusted alliance of elite hackers, with their patented data and AI-powered Security Knowledge Platform™.