Drive evolution of Global Support into proactive, intelligence-driven, AI-enabled customer operations through operational intelligence, escalation governance, and workflow automation.
Lead cross-functional operational alignment across Support, Product, Engineering, and Customer Experience teams to modernize support operations.
Oversee support operational tooling, systems optimization, and readiness for major releases and strategic initiatives.
Everbridge is a global leader in critical communications, public safety, and enterprise safety solutions, enabling organizations to deliver life-saving communications at scale. The company fosters a culture of operational excellence, innovation, and proactive customer advocacy.
Own the use case pipeline for AI initiatives from intake to production.
Conduct current-state assessments and design AI solutions across functions.
Govern the AI tool stack and track cost-per-outcome for executive visibility.
Backblaze is the object storage leader in the open cloud movement, providing cloud storage for businesses and individuals. Founded in 2007 and public since 2021, the company serves over 500,000 customers in 175+ countries with a culture supporting work-life balance.
Lead operational strategy and go-to-market infrastructure for managed services, partnering across sales, delivery, and finance to build scalable service models and SLAs.
Drive process improvement by redesigning workflows, implementing AI-powered automation, and establishing KPIs that give leadership clear visibility into business health.
Own end-to-end management of critical business systems (PSA, HRIS) and financial models including LTV, CAC, and WIP tracking to support data-driven decisions.
Robots & Pencils is an applied AI engineering firm that designs and deploys AI co-workers for enterprise operations, combining deep UX expertise with senior engineering talent. Founded in 2009, the company operates across Canada, the US, Eastern Europe, and Latin America, with teams averaging 15+ years of experience and a culture that values speed, detail, and real-world impact.
Define and document aligned vision and strategy for threat detection, risk/exposure, and cyber operations services based on market and customer feedback.
Set customer-driven security operations outcomes and measures across managed investigation, managed response, threat hunting, and advisory services.
Partner with Customer Security Operations and Product teams to implement features delivering industry-leading security outcomes and ensure operational alignment.
Zscaler accelerates digital transformation to ensure customers are more agile, efficient, resilient, and secure. As an AI-forward enterprise leveraging the world's largest security data lake, the company fosters a culture of execution, customer obsession, and collaboration.
Own the AI use case pipeline from intake to production, triaging requests and coordinating cross-functional teams.
Conduct structured workflow assessments to identify high-impact AI opportunities and measure outcomes.
Govern the AI tool stack, including vendor evaluation, security review, and maintaining cost-per-outcome visibility.
Backblaze is the object storage leader in the open cloud movement, helping customers with affordable cloud storage. Founded in 2007, the company has over 500,000 customers and manages over three billion gigabytes of data, with a culture of fairness and innovation.
Lead strategic initiatives end-to-end, owning CEG transformation workstreams from problem framing through execution, including commercial model, delivery model, operating model, or renewals transformation.
Shape CEG strategy by translating ambiguous executive direction into structured options with clear tradeoffs, building analytical models, and developing narratives for SVP and C-level audiences.
Drive cross-functional alignment and build for scale by designing frameworks, playbooks, and operating cadences that productize how CEG runs transformation.
ServiceNow is a global market leader providing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better.
Define and lead the multi-quarter strategy for Go-To-Market Operational Excellence, aligning operational initiatives with company-wide growth and revenue objectives.
Lead, mentor, and scale a high-performing operations team focused on identifying systemic inefficiencies and driving long-term structural improvements.
Partner closely with executive stakeholders across GTM, RevOps, Systems, Data, Product, and Finance to align operational priorities and execution.
Jobgether is an AI-powered job matching platform connecting top candidates with hiring companies globally. They operate as a fully remote, globally distributed organization with a focus on data-driven recruitment processes.
Partner directly with the founder on operational priorities and company initiatives.
Create accountability systems, workflows, and processes across the organization.
Develop and maintain dashboards, reporting, and performance tracking systems.
Click and Love is a rapidly growing affiliate marketing and content business that blends organic content, paid advertising, and strategic partnerships. They are a scaling company seeking an operational leader to bring structure and accountability.
Architect and lead the future of how our Go-To-Market organization operates, redefining processes with AI handling operational floor and focusing on systemic fixes.
Lead a high-performing team to identify root causes of friction, design enterprise-grade solutions, and partner with executive stakeholders.
Drive behavioral changes that scale, with a seat at the table in shaping our AI-integrated operations strategy.
Remote solves the challenge of navigating global employment compliantly, enabling businesses to recruit, pay, and manage international teams. The company has a globally distributed workforce across 6 continents with core values including innovation and a fully remote culture.
Define and drive a multi-year strategy and product vision for the Vault product bundle aligned with ServiceNow’s platform priorities.
Own end-to-end leadership of encryption, data privacy, log export, code signing, and AI native Vault console.
Partner with executive leadership and cross-functional teams to shape enterprise data security and regulatory readiness.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. With a global workforce and an AI-native culture, ServiceNow empowers employees to focus on meaningful work while driving innovation at scale.
Serve as a strategic HR partner to business leaders within Commercial, Corporate Strategy & Ops, and Finance, building trust and shaping people strategies that enable business performance and growth.
Lead strategic workforce planning, capability planning, and organizational design to improve agility and execution in a fast-changing environment.
Guide leaders through AI-related workforce change, using data and AI tools to streamline HRBP workflows and inform leadership decisions.
Omada Health is a mission-driven virtual healthcare company that combines clinical expertise, technology, and human-centered care to improve outcomes at scale. The company has served more than two million members and is certified as a Great Place to Work, with a culture focused on trust, context, bold action, results, and teamwork.
Standardize commercial processes across deal management, sales lifecycle, renewals, and reporting.
Design and implement AI-powered tools to help commercial teams work more efficiently and extract insights.
Partner with sales, account management, marketing, and finance to define a scalable operating model.
Private Health Management guides patients through the complexity of serious medical care, acting as an independent advocate to orchestrate the best treatment and support. The company is remote across the U.S. with a team focused on delivering measurably better outcomes.
Lead the customer support org: hire, coach, and develop managers, frontline ICs, and support engineers while setting the technical bar.
Define and execute AI-first support strategy: design how AI tooling deflects, triages, and assists, with measurable quality improvement each quarter.
Own operations end-to-end: manage metrics, bug triage, staffing, knowledge layer, and act as senior escalation point for complex issues.
Triple Whale is an AI operating system for modern ecommerce that helps businesses see what's working, what's not, and what to do next, then takes action automatically. With over 60,000 brands like Pressed Juicery and True Classic using their platform, the company is driven by a customer-obsessed, fast-moving, and curious culture.
Lead and manage the IT operations team, overseeing infrastructure, systems, and applications for optimal performance.
Develop and implement IT policies and procedures to improve operational efficiency and ensure compliance.
Provide technical guidance and support, while staying updated on emerging technologies to recommend innovative solutions.
Genpact is an advanced technology services and solutions company that uses process intelligence and artificial intelligence to deliver measurable outcomes for global enterprises. With over 140,000 employees, the company fosters a values-driven culture built on courage, curiosity, and inclusion, where bold thinkers solve real-world challenges.
Lead and scale a world-class High Touch Customer Success organization focused on AI-driven transformation for strategic customers.
Drive customer adoption, value realization, and retention through executive engagement and scalable transformation methodologies.
Partner cross-functionally to shape Airtable's customer success strategy and embed AI into enterprise workflows.
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Lead revenue and pipeline ownership for the Wipro partnership, driving NNACV targets and deal-level collaboration.
Embed AI at the core of the partnership, transforming joint GTM strategy and operational cadence.
Drive multi-directional ecosystem strategy and breakthrough co-innovation across ServiceNow, Wipro, and hyperscalers.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, data, and workflow to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent combine, and is committed to innovation at scale.
Build and maintain analytical tooling and data infrastructure for Reddit's Large Customer Sales channel using BigQuery and SQL.
Drive sales rigor and optimize performance by translating complex data insights into actionable business strategies.
Partner with cross-functional teams including Sales, Finance, and Data Science to shape revenue strategy and build AI-ready data foundations.
Reddit is a community of communities, built on shared interests and authentic conversations. With over 100,000 active communities and approximately 126 million daily active users, it is one of the internet's largest information sources, fostering an open and passionate culture.
Define and lead commercial strategy and operations for a ~250-person Prenatal field organization, partnering directly with the VP of Commercial Sales.
Design territory plans, incentive compensation, quotas, and dashboards, leveraging AI to scale analytical output.
Drive cross-functional initiatives and synthesize actionable recommendations from field performance, competitive signals, and product launches.
BillionToOne is a next-generation molecular diagnostics company on a mission to make powerful, accurate diagnostic tests accessible to everyone. We are a publicly traded company on Nasdaq with over 700 employees, fostering an open, transparent culture with weekly Town Hall meetings and a commitment to innovation.
Lead marketing operations strategy, systems, and processes to connect marketing activity to pipeline and revenue.
Identify and implement AI-powered workflows and automation to improve campaign execution and reporting.
Build and lead a high-performing Marketing Operations team, establishing best practices for continuous improvement.
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We have an insatiable curiosity and embrace experimentation, and our team values and celebrates diverse backgrounds.
Lead and mentor a team of BI analysts and developers, driving data-driven decision-making across the organization.
Develop executive dashboards and self-service analytics using modern BI tools, partnering with cross-functional teams.
Implement AI-assisted analytics to accelerate dashboard development and automate insights.
Horizon3.ai is a cybersecurity company that provides autonomous pentesting and assessment operations via its NodeZero platform. The company is a fast-growing remote team of former special operations cyber operators and engineers, fostering a culture of respect, collaboration, and ownership.