Source Job

Europe

  • Own delivery from factory readiness to go-live, including installation, training, and hypercare.
  • Build and execute deployment programs with dated plans, gates, and coordination across teams.
  • Establish support processes for live cells, incident response, and customer success driving expansion.

Field Operations Customer Support Team Building Root Cause Analysis

20 jobs similar to Director of Customer Operations

Jobs ranked by similarity.

Europe North America 6w PTO

  • Build and lead a high-performing Forward Deployed Engineering team, focusing on hiring, coaching, and technical quality.
  • Own regional delivery and customer outcomes, scoping engagements and driving measurable adoption.
  • Enable customers through reusable assets and best practices while collaborating with partners and product teams.

N8n is an open workflow orchestration platform for AI automation, giving technical teams code flexibility with no-code speed. Founded in 2019, it has grown to over 260 employees across Europe and the US, backed by top investors with a $5.2bn valuation.

Europe US 6w PTO

  • Build and lead a high-performing Deployment Strategist team to drive enterprise customer adoption and measurable business impact.
  • Own and scale the deployment methodology, including ROI frameworks, discovery guides, and repeatable playbooks.
  • Partner with cross-functional teams to drive customer adoption, executive alignment, and long-term value.

n8n is an open workflow orchestration platform for AI, giving technical teams code-like flexibility with no-code speed to automate without limits. Since 2019, it has grown into a diverse team of over 260 people across Europe and the US, fostering a builder culture.

Europe US Unlimited PTO

  • Stand up the support desk with ticket intake, triage, severity tiers, and SLA framework.
  • Build remote diagnostics on Cortex telemetry and coordinate field service with third-party technicians.
  • Own fleet uptime, MTTR, and customer enablement, hiring and leading the first support and field engineers.

We build the intelligence that lets robots sense, reason, and act in the real world, moving beyond the lab and into everyday industrial settings like warehouses and factories. We are a Series B robotics company with a deployed fleet growing from around 50 cells to several hundred, and we foster a collaborative, high-ownership culture.

$120,000–$145,000/yr
US

  • Own every deployment from signature to go-live, ensuring timelines, milestones, and risks are managed with nothing falling through cracks.
  • Design and own the end-to-end implementation process, building tooling, capacity models, and a single source of truth for site status.
  • Lead enablement and change management across teams, turning processes into usable documentation, training, and playbooks that stick.

Teton builds a foundational data layer for point-of-care using real-time, multimodal AI to create digital twins of patients and care environments. As a fast-growing startup, we offer a steep learning curve and a hands-on environment where ownership and constant growth are expected.

Europe

  • Lead the onboarding of customers and ensure successful adoption of Intuitive's products, services, and digital solutions.
  • Act as a trusted advisor, helping customers achieve operational goals and follow best practices.
  • Serve as the primary customer advocate, collaborating with cross-functional teams to ensure a positive customer experience.

Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. They have a team of engineers, clinicians, and innovators united to make surgery smarter, safer, and more human.

$99,750–$117,600/yr
US 4w PTO 12w maternity 12w paternity

  • Own deployments end-to-end, coordinating across teams to drive initiatives to steady state.
  • Work with correctional staff to build trust and make system changes land.
  • Create playbooks and local champions to make future deployments faster.

Recidiviz builds technology to reduce incarceration and improve outcomes for people in the criminal justice system, in partnership with state corrections departments. It is a small, fast-moving mission-driven team supported by leading philanthropists.

PM

Confidential
$160,000–$220,000/yr
US

  • Own customer outcomes and the metrics that prove them
  • Run deployments end to end with forward deployed engineers
  • Design, test and refine AI agents with the team

They are a late-stage, venture-backed enterprise AI company that helps customers deploy AI agents at scale. The company is growing quickly and values hands-on ownership, technical thinking, and a bias to action.

US Unlimited PTO

  • Spend ~25% of your time onsite with customers across North America, learning their workflows and constraints.
  • Own the deployment plan for each customer, setting goals and running the weekly cadence with their leadership.
  • Build to fill gaps using SQL, Python, or AI coding tools to create reports, dashboards, and lightweight tools.

Realm builds AI for the mining industry, integrating with existing infrastructure to predict equipment failures and optimize safety and productivity. It's a small, senior, fully remote team that ships daily to production mines, with an AI-first culture valuing high agency and autonomy.

$70,000–$74,000/yr
North America

  • Run onboarding projects end to end, keeping every site's status current and visible.
  • Work daily with site contacts and operations leads on curtailment plans, documentation, and installation.
  • Support customers through dispatch events and improve handoffs across teams.

Voltus helps commercial and industrial customers earn cash through demand response programs by maximizing their operational flexibility in energy markets. The company hires bright, gritty, and good people who care about a cleaner energy future and thrive in a fast-paced, entrepreneurial environment.

$146,000–$183,000/yr
United States Canada Unlimited PTO

  • Build, scale, and lead AssetWatch's support organization, managing 20+ support managers and engineers across time zones.
  • Drive support quality, reduce resolution times, and lead AI integration for productivity gains.
  • Lead support reorganization into Tier 1 and Tier 2 specialized teams with performance metrics.

AssetWatch powers manufacturing uptime through condition monitoring for global manufacturers. We are a devoted and capable team of world-renowned engineers and business leaders, growing rapidly and building the future of predictive maintenance.

US Unlimited PTO

  • Manage customer launch and campaign programs, creating content and coordinating approvals across Marketing, Sales, and Customer Success.
  • Lead customer engagement, Voice of the Customer, and lifecycle communications to support retention and expansion.
  • Track program performance with dashboards and reports, partnering with Sales and Customer Success on customer advocacy.

Knox Systems operates the largest Federal DoW managed cloud, building and operating secure cloud and AI environments for U.S. government missions. The company is purpose-driven with a high-impact culture emphasizing speed, rigor, and trust.

$231,000–$317,000/yr
US

  • Lead and develop a team of Customer Engineers to turn operational problems into working solutions using Motive's products, APIs, and automation.
  • Prioritize strategic customer engagements, ensuring clear business problems, sponsors, solution paths, success measures, and post-handoff ownership.
  • Define the team's engagement model and operating cadence, measuring delivered solutions, customer value, and reusable expertise.

Motive empowers people who run physical operations with tools to make their work safer, more productive, and more profitable. Serving nearly 100,000 customers across industries like transportation and logistics, Motive combines AI with fleet management to automate manual tasks and provide complete visibility.

US

  • Deliver US deployments from preparation to go-live, coordinating site readiness and logistics.
  • Install and configure self-checkout hardware and software on site, ensuring successful launch.
  • Train site teams on operation and troubleshooting, then own Hypercare through first weeks.

We are a leader in visual AI self-checkout for convenience retail, trusted by global brands. We are a tight-knit team of curious, passionate builders who value trust and craftsmanship.

US Unlimited PTO

  • Own the enrollment and fulfillment functions for resident benefit services and end-to-end support experience.
  • Ensure accurate and timely resident enrollment and fulfillment while continuously elevating service quality.
  • Drive down unit cost to serve through process discipline, vendor accountability, and scalable systems.

Second Nature built the world's first Resident Experience Platform that simplifies resident onboarding and services for property managers. The company has 300 passionate, creative employees dedicated to creating triple-win experiences for residents, property managers, and investors.

US Unlimited PTO

  • Own large, multi-site retail deployments end to end, from planning through launch and handoff.
  • Serve as primary point of contact for retailer stakeholders and manage install, hardware, and logistics vendors.
  • Build Looma's project management practice with playbooks, documentation, and training.

Looma is an in-store digital media platform that helps retailers modernize stores and brands connect with customers at the point of decision. The company is growing quickly and values craftsmanship, dependability, and diversity.

Europe North America

  • Own the end-to-end operating model for EAP Program and Site Management, ensuring scalable and compliant delivery.
  • Lead the EAP Program and Site Management teams to drive consistent execution, strong site engagement, and service performance.
  • Set and run a strong governance rhythm covering KPIs, performance reviews, risk management, and quality oversight.

myTomorrows is a global health tech company that bridges patients and BioPharma to enable earlier access to drugs in development via an AI platform. Operating in 134 countries, it has supported 17,000+ patients and fosters an inclusive, patient-first culture.

Global

  • Lead end-to-end deployment of autonomous systems in customer environments.
  • Gather and analyze field feedback to drive system reliability and performance improvements.
  • Partner with customer teams to train operators and translate technical concepts into actionable workflows.

Field AI develops autonomous systems for robots in unstructured environments. The company has a decade-long track record with a world-class team from organizations like DeepMind, NASA JPL, and Boston Dynamics.

$177,678–$217,162/yr
Global

  • Lead and develop the Account Management team, owning retention and expansion for enterprise customers.
  • Scale Customer Success operations, championing AI and automation to improve efficiency and outcomes.
  • Drive cross-functional collaboration and develop a high-performing team to deliver exceptional customer experiences.

Zipline is a well-funded SaaS company transforming how frontline teams connect, align, and inspire their employees. It is a fully remote company with employees across the US, Canada, and globally, known for its high performance and collaborative culture.

$100,000–$100,000/yr
US

  • Own customer outcomes at senior living communities, driving falls reduction, response times, care assessments, and adoption.
  • Lead community kickoffs, training, and change management to ensure care teams integrate Teton into daily routines.
  • Build trusted relationships with executive directors, directors of nursing, and care staff, using data insights to demonstrate impact.

Teton.ai is building the foundational data layer for the point of care using real-time, multimodal AI to generate a digital twin of the patient and care environment. We are a growing team of extremely hard-working and talented people in a hands-on, learning-focused environment that values ownership and entrepreneurship.

US

  • Own the CX operating cadence, program artifacts, and engineering cycle planning.
  • Route and triage inbound tickets, enforce SLAs, and report on queue health.
  • Deliver L1 support and administer the support platform with AI-powered workflows.

Nametag is building secure digital identity solutions to help people and organizations prove who they are online. It is a fast-growing, remote-first US-based security company with an AI-forward, ownership-driven culture.