The Associate, Customer Enablement will help DoorDash customers realize more value from the SevenRooms platform. You’ll sit at the intersection of Customer Success, Onboarding, and Product, using data and tools to launch targeted programs. Build automated customer journeys and playbooks that directly improve activation and ROI for restaurants and other hospitality operators using our platform.
Establish and refine DoorDash's strategic approach to payments risk, focusing on operations, engineering, and analytics.
Analyze user behavior across DoorDash's platform to better identify bad actors and improve the experience of good users.
Influence and engage across the company by partnering with product, engineering, and analytics teams to establish goals and build strategic programs.
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions.
Play a critical role in launching and scaling DoorDash's next big business.
Dive into data, building reports and performing crucial audits.
At DoorDash, their mission to empower local economies shapes how their team members move quickly, learn, and reiterate in order to make impactful decisions.
Own the implementation, configuration, and ongoing optimization of Gainsight. Design and manage customer engagement programs, including in-app journeys, email campaigns, and lifecycle workflows. Train and enable CS and Operations teams on using Gainsight effectively.
Hazel Health & Little Otter have joined forces to deliver comprehensive services to the children and families we serve.
Driving and leading on strategic growth initiatives for your Mx portfolio
Working with internal product teams to ensure we’re prioritizing the right features for our merchants, dashers & customers
Project managing the rolling out hundreds of stores across the country
DoorDash is a technology and logistics company that started with door-to-door delivery and aims to be the go-to for all goods. They are committed to supporting employees’ well-being by providing comprehensive benefits and perks, and is growing rapidly.
Build, analyze, and vocalize insights for Best Egg’s customer journeys across channels, products, and experiences.
Create visualizations around various customer experiences across a variety of funnels, including where users convert, drop-off, and pain points in the customer journey.
Build reports and dashboards for both ad-hoc questions/scenarios, as well as overarching business objectives, product measurement, and strategy.
Best Egg is a tech-enabled financial platform providing installment lending solutions and financial health tools to help people build financial confidence. They foster an inclusive, flexible, and fun workplace with opportunities for growth and are committed to building a diverse, inclusive team.
Provide daily benefits support to the Olo team by addressing inquiries and escalations.
Maintain benefits programs and recommend process improvements as the business scales.
Participate in the annual open enrollment process, including planning, system modifications, and employee education.
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences.
Establish and improve best practices for Operations Support.
Lead complex, cross-functional initiatives with clear work plans.
Create executive-ready narratives and recommendations.
Oura's mission is to empower every person to own their inner potential. Their award-winning products help their global community gain a deeper knowledge of their readiness, activity, and sleep quality. They are a quickly growing company focused on helping people live healthier and happier lives.
Drive efficiency, scalability, and operational excellence across Karat’s services.
Support cross-functional initiatives and track key operational metrics.
Design systems that improve the quality and consistency of delivery.
Karat is the world's largest interviewing company, transforming organizations globally. They provide a system for technical leaders to control hiring, elevate their teams, and stay ahead, offering live interviews, analytics, and a robust interview performance dataset.
Reporting to the Director of Delivery Operations, you will be an executor, driving internal optimization projects prioritized by leadership to completion. Provide a high level of administrative support to executives or senior management, facilitating efficient scheduling operations. Support process improvements for Nava's Delivery Organization.
Nava is a consultancy and public benefit corporation working to make government services simple and effective.
Drive execution of digital-first initiatives such as playbook automation and lifecycle campaign optimization.
Oversee the customer escalation program across Digital & Scaled CS segments.
Plan, execute, monitor, and control digital and operational programs from initiation through delivery.
Restaurant365 is seeking a dynamic Program Manager to partner closely with the Senior Director of Digital & Scaled Customer Success in driving the next evolution.
Support Maven’s rapidly growing direct segment with a high level of responsibility and visibility across the team
Serve as a member of the account team managing our book of Small and Medium size Businesses (SMB) through a pooled support inbox, as well as developing 1:many content that can be leveraged by all customer segments
Utilize Salesforce Cases system for triage, communication and resolution workflows; partner closely with peers other team triage colleagues to ensure high level of accountability and limit redundancy in addressing client questions and concerns
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us.
Take ownership of small projects (bugs, support flows, experiments) and drive them to completion.
Collaborate with Product, Engineering, Support, Finance and external payment partners.
Maintain clear documentation for new features, support flows and processes, and use data to track performance, spot issues and propose improvements.
At Docplanner Group, we’re on a mission to help people live longer, healthier lives; and connect 24 million patients with 280k doctors across 13 countries.
Lead engagement across the Waypoints platform. Design and optimize user journeys that move people from onboarding to deep engagement. Combine storytelling, data, and experimentation to guide users through meaningful experiences.
Sandboxx is the leading platform dedicated to finding and building technology solutions throughout a service member's military life cycle.
Collaborate with leaders to define metrics and targets for TTP, churn, and NPS.
Lead cross-functional initiatives to improve activation, retention, and sentiment.
Develop a deep understanding of customer journeys and conduct root-cause analysis on churn and NPS drivers.
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence.
Own customer relationships end-to-end, including onboarding, adoption, ongoing engagement, and insights delivery. Manage projects using the Highlight app, coordinating with internal support functions and ensuring quality standards and timelines. Lead customer demos, onboarding, and training sessions to deepen product knowledge and adoption.
Highlight is the definitive product intelligence platform enabling brands to create products people love.