Daily operations of the MCC, including monitoring live services and managing incident response.
Responsible for customer requests and tickets within committed SLA response times.
Create, refine, and follow policies and procedures for incident management, escalation, and communication.
Rocket Science Group is a co-development game studio specializing in multiplayer, platform services, publishing technology, and live operations for PC, console, and mobile titles. They have teams in Europe and North America and work in partnership with the game industry’s top creators.
Implement and maintain a robust real-time monitoring system that ensures full visibility.
Provide top support to clients, acting as the main line of defense to address issues.
Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing.
Yuno is building the payment infrastructure that allows all companies to participate in the global market. Founded by seasoned experts, its technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations.
Troubleshoot and resolve technical issues for Twilio customers via support tickets.
Manage high ticket volumes to ensure timely responses and resolution within SLAs.
Escalate complex incidents to internal teams and collaborate on solutions.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. They are dedicated to remote-first work, with a strong culture of connection and global inclusion.
Provide technical expertise in the support of the Department of Veterans Affairs (VA) End User support and Operations Monitoring contract within Major Incident Management (MIM).
IT Concepts dba Kentro drives innovation, fosters professional growth, and positively impacts communities. They are a close community of experts that pride themselves on creating an environment defined by teamwork, dedication, and excellence.
Receiving & processing requests per alerts & calls, within the defined SLA.
Clarification of the incoming request with Customers, ticket creation and routing of the ticket to L2 Engineer.
Timely reaction to calls alerts Following support procedures and participation in procedures improvement
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They retain nearly 1000 full-time professionals, experiencing an annual growth rate exceeding 25% with a culture of Relentless Performance.
Triage and manage tickets, ensuring all issues are logged, tracked, and resolved in a timely manner.
Collaborate with external partners to assist in incident resolution and communicate effectively on task progress.
Provide technical support and assistance to users, resolving issues related to member experience and the application, while delivering a high level of customer satisfaction.
One Pass is redefining how people engage with health, wellness, and everyday living through their engagement and loyalty platform. They empower millions of members to live healthier and more connected lives, scaling rapidly with a culture of innovation and collaboration.
Provide operational leadership to multiple IT operations teams, ensuring effective service delivery.
Manage workforce direction, oversee technical processes, and drive improvement initiatives.
Manage and report on operational network statistics including KPIs, SLAs, and EOL configuration.
Jobgether is a platform that connects job seekers with potential employers. They leverage AI to match candidates with suitable roles and streamline the hiring process.
Leading, coaching, and developing a team of platform specialists.
Setting the direction for our monitoring, alerting, and reporting capabilities.
Defining the governance standards and guardrails for SaaS configuration changes.
Monzo is on a mission to make money work for everyone, waving goodbye to traditional banking complexities. They offer personal and business bank accounts, savings, investments, and pension options with award winning customer service.
Provide first-level technical support for Netrix customers by responding to incoming calls and emails.
Accurately document incidents and service requests in the ITSM tool, including troubleshooting steps performed.
Monitor critical infrastructure alerts through remote monitoring systems and escalate issues appropriately.
Netrix Global provides the people, processes, and technology needed to run and scale modern, data-driven, always-on, and secure businesses. Netrix works with clients of all sizes and specializes in solutions for healthcare, manufacturing, government, education, financial services, and legal sectors.
Independently manage ticket queues from intake to closure, ensuring SLA compliance and providing L2 support for hardware, software, Microsoft 365, and network issues.
Troubleshoot and administer Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive, Intune) and support Azure AD/Entra ID for identity and device management.
Document cases clearly in ticketing systems, produce weekly support reports, and proactively follow up with end users to ensure timely resolution and process improvements.
Eastwood operates in the media, publishing, or events sector. The company culture emphasizes remote work and direct collaboration with US-based leadership and stakeholders.
Provide oversight and continuous improvement of service management and operational processes across Managed Services.
Provide operational oversight of service management platforms supporting Managed Services to ensure effective utilization, reliability, and alignment with delivery processes.
Identify inefficiencies, bottlenecks, and handoff challenges impacting delivery velocity and customer outcomes.
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to its clients. They employ more than 1,200 people all over the United States, and its culture embodies the spirit of a startup with the advantage of a scalable business where employees can grow their career.
Manage requests for technical assistance and document resolutions using the ticketing system.
Prioritize and manage multiple concurrent support requests, contributing to technical documentation.
Resolve hardware, software, application, and system issues for faculty and staff across multiple locations.
Texas A&M AgriLife is the nation’s largest, most comprehensive agriculture program, composed of a college and four state agencies within The Texas A&M University System. With over 5,000 employees and a presence in every county across the state, they improve lives, environments and the Texas economy.
Develop infrastructure operations strategy aligned with company's goals.
Oversee day-to-day operations, ensuring timely resolution of incidents.
Drive innovation and evaluate emerging technologies to optimize maintenance.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security. With 210+ edge locations, 50+ cloud regions, and thousands of GPUs, they power everything from real-time communication and streaming to enterprise AI and secure web applications, and have a global team of 550+ professionals.
Act as the initial point of contact for users reporting technical issues or requesting assistance.
Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services.
Provide day-to-day operational support for desktop and server operating systems, Microsoft Office 365, Azure, and networking devices.
CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory.
Provide production support on a shift according to the team on-call roster.
Work on the customer and internal engineering/implementation team raised tickets while not on-call for production support.
Continuously monitor the health and performance of our services, systems, and infrastructure.
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. They have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers.
Act as the primary contact for 1st and 2nd line technical support via phone and email
Respond promptly to incidents, diagnose issues, and collaborate closely with Product and Engineering for resolution
Coordinate customer calls, progress reports, and incident management, ensuring resolution aligns with performance standards
Masabi is driving the fare payment revolution, powering the journeys of millions all over the world. They build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport. They are a network of innovators from all walks of life.
Act as the primary contact for IT requests via Jira and Slack.
Own identity and access management across core systems.
Own SOC 2 Type II IT controls: evidence collection, audits, and working with external auditors.
PolicyMe is a Canadian digital insurance solution, offering straightforward and affordable financial protection. They operate with a remote-first culture and have sold over $10 billion in insurance coverage since 2018.
Provide exceptional customer support in a fast-paced remote Managed Services Practice
Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services
Provide day-to-day operational support for desktop and server operating systems, Microsoft Office 365, networking devices and hardware peripherals.
CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). They are fast-growing and seek candidates who want to be part of their upward trajectory.
Serve as the first point of contact for bug intake and triage, gathering information to create high-quality tickets.
Act as an internal resource for technical questions, creating documentation and guides to enable teams.
Use tools like Django Admin and SQL to investigate issues and perform safe, documented data updates.
Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices without burnout or guesswork. It is a global, remote-first company supporting over 700 practices nationwide, with a culture based on values like acting as owners, giving more than taking, and moving with speed and care.
Act as a primary or escalation responder in a 24x7 on‑call rotation
Automate repetitive operational tasks to reduce manual toil
Support and troubleshoot: Linux‑based systems Cloud platforms (AWS, Azure, GCP)
NiCE Ltd. software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries and recognized as an innovation powerhouse that excels in AI, cloud and digital.