Act as the primary overnight contact for urgent situations involving international students and host families, providing crisis de-escalation and initial intervention.
Document incidents accurately, maintain detailed case notes, and coordinate with internal teams to escalate complex cases.
Support placement activities and perform administrative tasks such as data entry, file management, and system updates during overnight shifts.
This position is listed on behalf of a partner company, which manages all applications and next steps. They operate in the international student support space, matching students with host families and providing emergency support services. The company is mission-driven, with a focus on student well-being, and offers a fully remote overnight role with training and onboarding provided.
Monitor system alerts and notifications during overnight shifts, following established troubleshooting protocols to address issues.
Execute problem-solving actions based on provided flowcharts, restart hardware systems, or escalate issues to senior engineering staff as needed.
Maintain detailed logs of alerts and actions taken, and provide flexible shift coverage including filling in for team absences or vacations.
Mainspring Energy is revolutionizing power generation with the world's most flexible and adaptable local power generation technology, the Mainspring Linear Generator. Backed by top-tier investors including Khosla Ventures and Bill Gates, we are a rapidly scaling company with a culture of pragmatic optimism, excellence without ego, and proactive collaboration.
Quickly troubleshoot technical issues and follow clear procedures to support customers via phone and email.
Monitor automated alerts and escalate outages within 15 minutes during service disruptions.
Communicate effectively with customers while maintaining strong call control and calm under pressure.
Pilot Fiber is a telecom company providing high-speed fiber internet to businesses across New York, Philadelphia, and Boston. They are a growing team that values tech-savvy individuals who can thrive in a remote, flexible work environment.
Troubleshoot product, service, and enrollment issues with sensitivity and urgency while maintaining compliance.
iRhythm is a leading digital healthcare company that creates trusted solutions to detect, predict, and prevent disease. The company combines wearable biosensors and cloud-based data analytics with proprietary algorithms, and is experiencing rapid growth with opportunities across the globe.
Manage radiology imaging workflow for emergent studies during after-hours shifts.
Answer phones, retrieve and send radiology images, locate prior exams, and fax reports.
Follow up on unread studies and assist radiologists to ensure timely reports.
Diversified Radiology is a thriving 75+ radiologist group founded in 1927, dedicated to providing quality subspecialized care in Denver and nationwide via teleradiology. The practice values work/life balance and offers a relaxed setting.
Respond to and document customer technical inquiries via phone, chat, and email, determining solutions with empathy.
Act as a subject matter expert on technical, sales, or supplies support, complying with regulatory requirements and SOPs.
Handle escalations, monitor unresolved tasks, and support International and Social Media teams as needed.
Tandem Diabetes Care manufactures and sells advanced automated insulin delivery systems, like the Tandem Mobi system and t:slim X2 pump, to reduce the burden of diabetes management. The company is a global leader in diabetes technology, based in San Diego, California, and fosters a culture of innovation and personal commitment to the cause.
Coordinate and schedule interviews between candidates and hiring managers in a timely, professional manner.
Prepare and send accurate offer letters, and initiate and track background checks and drug screenings.
Serve as a responsive and empathetic point of contact for candidates throughout the hiring process.
Arine is a healthcare technology and clinical services company that uses data science and AI to optimize medication management. Backed by leading healthcare investors, it manages over 18 million lives and was ranked 236 on the 2024 Inc. 5000 list.
Respond promptly and professionally to customer inquiries via phone, email, and chat.
Assist customers with order management, troubleshooting, and complaint resolution while documenting interactions in CRM systems.
Maintain professionalism, empathy, and compliance with HIPAA and data security standards in a remote call center environment.
SleepRes is a venture-backed medical device startup revolutionizing sleep apnea and sleep-therapy technology. They are a small, agile, mission-driven team preparing for commercial launch of their innovative Kricket APAP device.
Act as the working lead for the L2 team, resolving complex technical cases while owning daily queue triage, after-hours coverage, and escalation quality.
Serve as the primary escalation point before L3, coaching team members on technical decision-making and enforcing SLA compliance across the team.
Manage enterprise implementation support, hardware configuration, system integration, and documentation to ensure high service standards.
Genea provides cloud-based physical security, submeter billing, and on-demand HVAC solutions to over 1 million users across 39 countries. Recognized as a Top Workplace from 2021 to 2025 with a 4.3 Glassdoor rating, the company fosters a collaborative and transparent culture with competitive benefits.
Responds to and resolves learner needs as first point of contact via phone, email, and chat.
Maintains knowledge of College services and performs soft transfers or escalates concerns as needed.
Assists with resolution of learner satisfaction survey concerns and participates in functional projects.
Nightingale Education Group focuses on higher learning in healthcare professions, contributing to education, health, and employment systems through academic achievement and professional development. They have graduated nearly 5,000 nurses and emphasize a positive work-life integration and professional growth.
Manage high-volume inbound and outbound calls professionally, scheduling appointments and assisting patients.
Verify patient information, document interactions, and escalate complex issues while following HIPAA regulations.
Collaborate with clinical and administrative teams to ensure seamless patient experience and meet performance goals.
C2Q Health Solutions offers management services tailored to healthcare providers, drawing on leadership experience in administrative solutions for managed long-term care, home care, and community health plans. The company supports organizational growth with a range of functions, operating as a remote team.
Lead and manage daily performance of assigned frontline teams, ensuring adherence to quality, productivity, and service standards.
Analyze key operational metrics and trends to identify risks and improvement opportunities.
Foster employee growth through structured coaching, mentoring, and ongoing performance feedback.
Carenet Health is a healthcare services company that provides patient engagement and care coordination solutions. The company operates with a focus on delivering a seamless member experience through its BPO operations, though specific size and culture details are not provided.
Efficiently triage incoming calls and resolve member and pharmacy issues with professional phone etiquette.
Identify, document, and escalate concerns to appropriate internal teams to ensure quality care and safety standards.
Support fraud, waste, and abuse programs by reviewing pharmacy claims and communicating findings to internal staff.
Judi Health is a health technology company providing comprehensive health benefit management solutions for employers and health plans. They are rebuilding trust in healthcare with a platform that consolidates claim administration workflows.
Provide excellent customer service via phone and remote technical support.
Troubleshoot and configure PCs, printers, peripherals, and network equipment.
Perform maintenance tasks and provide ongoing user training and self-fix solutions.
Darkhorse Tech provides comprehensive Dental-Specific IT services including managed support, startup projects, and software/hardware sales. Servicing roughly 1400 clients nationwide, we focus on building relationship-focused partnerships with our clients.
Answer customer inquiries with professional courtesy and exceptional service based on client instructions.
Document each inquiry into a database and verify customer information, making corrections as needed.
Actively listen to recognize opportunities to offer additional information and ensure the best customer service experience.
Senture delivers high-quality inbound and outbound customer care support for a wide range of federal, state, and commercial clients. We take pride in providing exceptional service and supporting our employees.
Provide technical assistance to computer users via phone, email, and instant message, resolving issues with hardware, software, and network connectivity.
Manage trouble tickets, documenting problems and solutions, and assist with data transfers for laptops and mobile devices.
Maintain standard working hours, collaborate remotely, and ensure productivity through customer interaction.
Empower AI provides AI solutions for government agencies, leveraging three decades of experience in Health, Defense, and Civilian missions. Headquartered in Reston, Va., the company is a 2024 Military Friendly Employer and focuses on practical, sustainable digital transformation for federal clients.
Act as main contact for assigned accounts, reviewing and verifying FMLA and Disability forms for compliance.
Pull and complete forms ensuring accuracy, handle high call volumes, and maintain production goals.
Log detailed information, update disclosures, and provide excellent customer service while protecting patient privacy.
MRO Clinics provides management and release of protected health information to healthcare facilities. The company focuses on compliance, accuracy, and world-class customer service.
Provide exceptional customer support through email and phone, resolving inquiries and issues in a timely manner.
Support customers, end users, and restaurant partners across Sharebite's Group Orders and Passport product lines.
Troubleshoot and resolve real-time order issues, customer concerns, escalations, and complaints with a customer-first mindset.
Sharebite is a food ordering platform for companies to feed their employees, helping combat food insecurity by donating meals with every order. They have donated over 15 million meals and have been recognized as Inc. Magazine's Best in Business and Fast Company's Best Workplaces for Innovators.
Support day-to-day HR operations, including onboarding, team member changes, and offboarding.
Maintain HR records, ensure data accuracy, and process transactions for compliance.
Assist with reporting, team member relations, and contribute to process improvements.
Founded in 2021, VitalCaring is a leading provider of home health and hospice services nationwide. The company is committed to a culture where team members feel supported, valued, and empowered to make an impact every day.