Partner with CX leadership to shape business plans and coverage models.
Lead annual planning for the Customer Experience organization.
Improve Customer Success efficiency and scaling operations.
GitLab is an open-core software company that develops an AI-powered DevSecOps Platform, used by more than 100,000 organizations. They value knowledge exchange, enabling team members to reach their full potential.
Manage and execute day-to-day back office operations activities
Analyze retail operations data to identify trends, patterns, and opportunities for improvement.
Develop and implement strategies to optimize retail processes, enhance efficiency, and drive cost savings.
David Energy is innovating in the energy sector, creating a new kind of power company. Leveraging software for real-time energy usage monitoring, they aggregate and analyze data to maximize the value from distributed energy resources, contributing to a mission of powering the grid with clean energy 24/7.
Lead the BI function and manage a team supporting Finance & Operations, Product & Engineering, and Marketing & Customer Care.
Own the BI roadmap and operating model, including self-service analytics, governance, stakeholder engagement, and delivery.
Ensure BI is responsive to business needs, proactive in surfacing insights, and maintains standards for data quality.
Hone is an online medical clinic transforming healthcare and enhancing longevity. They use cutting-edge scientific advancements to empower individuals to take control of their health. Hone is a fully virtual company and embraces a remote-first culture where people are the heart and drive success.
Quantify expected ROI, unit economics, and tradeoffs to help Product make faster, higher-confidence decisions.
Evaluate incentive and growth spend using payback, LTV, and ROI analysis to inform investment decisions.
Build lightweight, repeatable frameworks that scale decision-making across teams.
Phantom is revolutionizing the way millions of people interact with the crypto ecosystem. Their self-custodial wallet offers a seamless, unified experience for managing accounts and tokens across multiple chains. This strategy has allowed Phantom to achieve significant milestones including surpassing 16 million MAU’s.
User Testing Management & Reporting – working with clients to triage issues and accurately track, report and expedite all phases of testing.
Training – quickly absorbing our industry leading APIs and product functionality to run client training sessions which includes the preparation of material, plans for delivery, and hands-on product demonstrations & training.
Data Integration / Configuration Definition – working with our clients to define upstream and downstream data integration mapping, and suitable product configurations to support the client’s business.
Broadridge is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries.
Develop and implement a comprehensive data quality strategy that aligns with business objectives and client needs.
Provide visionary leadership to the Data Quality Services team, setting clear objectives and promoting collaboration.
Manage the day-to-day operations of the Data Quality Services team to ensure timely delivery of programs.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company, with final decisions managed by the internal team.
Build and maintain strategic automations and standardized processes that support cross-functional teams.
Collaborate with cross-functional teams to drive initiatives that enhance revenue generation.
Provide strategic insights, actionable recommendations, and performance reporting to leadership.
ElevenLabs is a research and product company defining the frontier of audio AI, with millions of users leveraging our technology. They have raised a $180 million Series C round valuing the company at $3.3 billion which doubled to $6.6 billion as they surpassed $200 million ARR in under three years.
Develop SQL queries to analyze and interpret data for relevant insights.
Design and present Tableau dashboards to communicate business insights.
Collaborate with teams to conduct ad hoc research, impact analysis, and validate issue resolutions.
Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. With over 125 years of experience and 21,700 employees across 30 countries, they specialize in data gathering, analysis, and fraud prevention.
Owns Central Ops analytics that expose operational truth.
Build and maintain the Central Ops dashboards.
Produce segmented insights by market, service line, and defect type.
Muvr is a fast-growing, AI-powered logistics and marketplace platform. We connect customers, drivers, and partners to create a seamless experience for moving, delivering, and removing items with speed, safety, and reliability.
Drive successful implementation and optimization of healthcare claims software solutions.
Deliver mid- to complex software projects, accurately forecasting and scheduling deliverables.
Engage with clients to understand their needs and support the design of tailored software solutions.
HealthEdge provides technology that enables healthcare payors to leverage new business models, improve outcomes, reduce administrative costs, and connect everyone in the healthcare delivery cycle. HealthEdge's enterprise product suite is built on modern, patented technology and is delivered to customers via the HealthEdge Cloud or on-site deployment; they are an award-winning company.