Handle incoming billing cases ensuring accurate documentation and timely routing or resolution.
Serve as the first point of contact for customers seeking clarity on tax increases, price changes, or variations in monthly charges.
Provide real‑time support for urgent billing issues, payment questions, and account‑status concerns while maintaining a professional, service‑oriented approach.
Ooma empowers people to connect in smarter ways through its cloud-based platform. They bring people together at work and at home with solutions for small businesses, large companies, and home users.
Help potential customers navigate our online shopping experience.
Resolve administrative and billing questions with urgency and clarity.
Use industry-leading support tools and CRMs to document interactions.
SimplyInsured aims to eliminate fear associated with health insurance. They empower small business owners by making health insurance transparent and accessible, supporting over 20,000 customers.
Deliver Engineering-Ready Escalations: Include an issue summary, trace logs, verified reproduction steps, document context, and business impact assessment.
Eve is redefining legal technology for plaintiff law firms, helping firms handle more cases, recover more for clients, and grow with AI. They are backed by top investors and have engineers, designers, and operators from places like Scale, Meta, and Airbnb.
Under supervision, performs clerical work including complex data processing functions, recording, researching, checking and maintaining records and furnishing information to licensing applicants.
Check records for accuracy of information and for conformity with established policy and procedures.
Monitor and provide coaching to other staff.
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws.
Serve as an integral point of contact and strategic partner for dealerships.
Provide hands-on launch support, ongoing training, and real-time troubleshooting.
Work closely with the field team and the MSX BDC to ensure an excellent experience.
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. They are committed to helping clients transform their businesses and effectively manage operations. With global teams, industry expertise, and the power of technology, they design and deliver tailored, sustainable, and innovative solutions and services.
Drive adoption, retention, expansion, and satisfaction for our scaled customer base.
Identify gaps, design scalable solutions, and execute programs that drive customer success at scale.
Ensure on-time renewals and accurate renewal forecasting across assigned accounts.
Nearmap is an Australian-founded, global tech pioneer innovating in location intelligence. They provide high-resolution imagery and insights, helping customers create meaningful change and propel industries forward.
Develop and maintain the multi-year strategic client relationship for Global accounts.
Act as the lead point of contact for both external and internal stakeholders.
Ensure successful activation, upselling and retention of our solutions according to client needs.
Integral Ad Science (IAS) is a leading global media measurement and optimization platform. They deliver the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS is an equal opportunity employer, committed to diversity and inclusiveness.
Manage Data Migrations: Oversee end-to-end migration for 60–100 practices monthly, ensuring server access and data integrity.
Execute Backups & Mapping: Coordinate with practices to secure server backups across various Practice Management Systems (PMS) using Virtual Machines (VMs) for accurate data mapping.
Technical Investigations: Use PowerShell for scripting and bug investigation, comparing extracted data to identify and resolve migration discrepancies.
Archy is a vertical SaaS solution revolutionizing dental practice management, providing cutting-edge software for dental providers. They empower dentists to focus on patient care while managing the technical aspects of their business.
Assist customers in learning and adopting the brightwheel product for their center
Own a running portfolio of 100+ accounts throughout the 4-12 week brightwheel customer onboarding process
Overcome customer objections to ensure the customer feels confident with the positive change and value brightwheel will bring to their program
Brightwheel is the largest and fastest-growing platform in early education. They are trusted by millions of educators and families every day, and backed by top investors. Their team is passionate, talented, and customer-focused, with remote employees across every US time zone, as well as select offices in the US and internationally.
Prepare applications and ensure accurate data submission.
Embroker is making commercial insurance radically simple. They have raised over $150M in funding and uses a technology-first and customer-centric approach.