Serve as relationship owner, product expert, and mental health advocate for Spring Health’s largest health plan customers. Develop and maintain positive working relationships with health plan leaders as a trusted advisor. Drive process improvements and value through targeted member engagement strategies.
The Contact Center Representative supports Shriners Children’s national 800 number and locations. They answer inbound domestic and international patient referral and general inquiry calls 24/7. Responsibilities include receiving patient referral requests, documenting patient information in Salesforce, determining the best location for patients, and routing general questions to appropriate departments.
This individual contributor role will focus on becoming the go-to expert on Opus1’s product, shaping how the Customer Experience team builds knowledge, how customers learn, and how Opus1 maintains strong product documentation. You'll play a central role in ensuring every customer-facing teammate is empowered with the right product insights, and every customer has access to clear, accurate, and up-to-date guidance.
As a CSM, you will play a pivotal role in ensuring the success and satisfaction of our healthcare customers by serving as their trusted advisor and advocate. You will guide customers through their journey with Humata Health, driving adoption, retention, and overall satisfaction while promoting long-term partnerships.
The Customer Service Representative plays a vital role in managing increased customer inquiries during our busy “super bowl” season (September 2025-January 2026), ensuring a smooth and positive customer experience. Your impact is significant, as you help maintain high customer satisfaction and loyalty, directly contributing to Petite Plume’s success.
As a Tovala Customer Support Specialist, work with the Customer Support Team to help customers have a seamless and enjoyable experience, from ordering a Tovala Smart Oven to cooking a delicious Tovala Meal, educating and troubleshooting anything in between. Be the first line to greet incoming chats, calls, and emails and ensure that questions or concerns from customers are addressed in a timely, appropriate, and fun manner.
As a licensed health insurance expert, you will support our members through their ICHRA journey, from enrollment through renewals, while playing a strategic role in scaling our service model through tooling and automation. The role involves identifying friction points in the member experience, proposing solutions, and helping us reduce manual support through smart design.
This remote position is perfect for detail-oriented individuals with a knack for problem-solving and a desire to make a difference in the patient experience, supporting patients with payments, insurance questions, and account management. Achieving daily, weekly, monthly and quarterly goals to patient payments and supporting documentation is completed.
The Key Account Customer Success Manager is a critical customer-facing role providing daily support, guidance, and growth opportunities to customers. As a customer advocate, you'll deliver a superior customer experience, cultivate relationships, promote satisfaction, and support product adoption to establish a referenceable customer base.
SmarterDx is seeking a Senior Manager, Customer Success who can help their customers thrive, as you will ensure health system clients maximize the value they find in SmarterDx by building trust, identifying insights, and driving toward solutions. In this role, you will collaborate with cross-functional teams to unlock customer value, monitor the effectiveness of SmarterDx’s solution post go-live, and help coordinate the implementation process for new clients and problems.