Provide timely and world class customer support to users via multiple channels
Manage incoming support cases by prioritizing based on severity and or re-route to other departments as required
Take ownership and follow up on open cases which are unresolved
PointClickCare is a health tech company that helps providers deliver exceptional care. They are founder-led and privately held, empowering their employees to push boundaries and innovate in healthcare and have over 30,000 provider organizations.
Serve as the primary point of contact to ensure customers achieve measurable readiness outcomes.
Coordinate with internal teams to ensure project requirements are met on time and within scope.
Act as a trusted advisor, delivering best practices and strategic recommendations aligned with readiness goals.
Ethos aims to transform training development, consumption, and alignment with business outcomes to bridge the human readiness gap. They are a Series A startup with $40M+ raised, partnering with 150+ enterprise customers across various sectors.
Provide excellent customer service and product information to patients and providers.
Support field teams, operations, and sales by delivering timely feedback.
Proactively create a better patient experience.
Apria Healthcare's mission is to improve the quality of life for patients at home by providing home respiratory services and select medical equipment. They strive to meet the needs of their patients with empathetic, thoughtful, and compassionate people.
Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.
Use guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.
This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.
Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more. As a W2 employer, they provide structured onboarding, real support, and real opportunities for advancement.
Assist with reservation requests, confirmations, and scheduling updates
Respond to guest inquiries via email, phone, and messaging platforms
Maintain accurate records, calendars, and service documentation
Destination Knot is a coordination-focused services company that supports clients with reservations, scheduling, and guest-related service needs. They prioritize organization, clear communication, and delivering a consistently positive client experience.
Own and nurture customer relationships, serving as the primary point of contact.
Drive gross revenue retention by proactively managing an assigned book of business.
Increase product adoption and value realization, ensuring customers fully leverage the platform’s features.
Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Their SaaS solution enables enterprises to leverage their existing infrastructure systems and automate processes.
Protect users by investigating potential fraud and policy violations.
Verify new employers via phone and email to ensure a high-quality experience.
Review job advertisements to ensure compliance with guidelines.
ZipRecruiter is a leading online employment marketplace, using AI to connect businesses and job seekers. They have the #1 rated job search app and offer innovative mobile, web, and email services to actively connect people to their next great opportunity.
Troubleshoot complex technical issues using SQL queries and external resources.
Serve as the primary escalation point for Tier 1 support staff.
Analyze ticket trends and propose long-term solutions to prevent repeat issues.
Conversica provides a platform that uses AI-powered virtual assistants to engage leads and customers. They offer comprehensive health, dental, and vision benefits, PTO, holiday pay, 401k, and equity, reflecting their investment in employees.
Provide first-line remote technical support for Growth Direct™ system robotic, software, imaging, and microbial related issues.
Manage customer complaints per SLAs, Escalation Processes, and with Technical Service Engineer coordination as needed.
Case management within the Customer Relation Database, inputting pertinent information that includes date stamps, symptoms, investigation details and the resolution.
Rapid Micro Biosystems creates innovative products for fast and accurate detection of microbial contamination in the manufacture of pharmaceuticals, biologics, biotechnology products, medical devices, and personal care products. They are headquartered in Lexington, Massachusetts with R&D and manufacturing operations in Lowell, Massachusetts and field offices in Germany, Switzerland, and Singapore.
Advising on agent design, personas, conversation flows, and tool integrations.
Guiding customers through best practices for deploying and scaling agents.
Analyzing agent performance data and conversational logs to identify optimization opportunities.
ElevenLabs is a research and product company defining the frontier of audio AI, with millions using their tools. In January 2025, they raised a $180 million Series C round, valuing the company at $3.3 billion, which doubled to $6.6 billion by September 2025.