Remote Customer service Jobs • US

This is a shift-based role focusing on supporting U.S.-based customers. The Customer Success Manager will be an individual contributor on a high-performing team that is redefining the client-vendor relationship with our customer. You will assume responsibility for product adoption and utilization, preparing and educating customers on leveraging new features and releases while identifying opportunities to increase value and impact and building stakeholder relationships.

Opportunity to work from home (remote) after 90 days in the office. Communicates results, enters medication requests, and documents in the Electronic Health Records. Answers, screens, and processes a high volume of incoming calls in a professional manner. Directs patient access to the practice by scheduling and canceling patient appointments for multiple providers.

Flock Safety is looking for an experienced Customer Success Manager to deliver value and an exceptional experience to strategic customers. This is a fully remote position, with expectations of travel to visit customers a few times a quarter. The role requires exemplary time management skills, the ability to manage multiple projects, critical thinking, ownership, passion for building relationships, and effective communication.

The role owns the relationship from kickoff to renewal, ensuring each series launches on schedule, meets audience-growth targets, and delivers measurable thought-leadership value. Success hinges on proactive communication, deft project orchestration, and an ability to translate storytelling goals into a clear production cadence.

The Customer Success executive plays a pivotal role in strategic projects focused on enhancing our global customer success maturity. The role will involve collaborating with cross-functional teams and driving improvements to processes and operations through Vitally.i.o, our internal customer success operations platform to support your Customer Success peers.

LifeLabs Learning is looking for a strategic and client-focused Client Success Specialist. You will lead client rollouts, onboarding and training, and ensure successful adoption of the products. You’ll be responsible for a portfolio of clients, in partnership with the Sales team, focused on Enterprise and strategic accounts. You’ll build strong relationships, resolve challenges, track key performance metrics, and drive continuous improvement.

The Senior Customer Success Manager is responsible for driving platform adoption, assessing overall health of a customer’s engagement with Outreach, and providing strategic insight and guidance to customers aligned with their goals. This role acts as a point of contact for customer post implementation for guidance in the customer journey and serves as a customer advocate.

We’re looking for enthusiastic individuals to assist existing and prospective clients within our organization. This position will work with multiple clients through-out the day providing outstanding service and product knowledge.

The Director of Support will structure and manage support for NA customers, lead the support team across the U.S., and monitor performance and customer satisfaction. They will gather and analyze information, resolve issues, and provide direction for escalations, contributing to new initiatives to improve case resolution. The director will also build a strategy for the department’s structure and act as a Customer-facing subject matter expert.

The Trading Partner Relationship Manager will manage the daily operations for a portfolio of large strategic partnerships, developing deep subject matter expertise for each relationship. You will create strategic plans to grow important relationships, ensure partners achieve commitments, and track their performance, working collaboratively with sales, product, finance, leadership, and other teams to deliver an exceptional partner experience.