Administer and optimize Salesforce Service Cloud, including case management, automation, routing, and reporting.
Own the configuration and ongoing administration of Zoom Contact Center to support voice and digital client interactions.
Design and maintain CX workflows that create frictionless, intuitive experiences for clients and internal teams.
We're a small company with a big mission: to connect healthcare providers with the right life science experts and resources to improve patient care. We have a proven product, a strong mission, and a passionate team.
Support the design, execution, and optimization of patient access, affordability, and HCP support programs.
Manage day-to-day activities with patient services vendors, ensuring compliance and scalability.
Coordinate cross-functional reviews and governance to maintain alignment with brand priorities and compliance expectations.
Mineralys Therapeutics is a clinical-stage biopharmaceutical company focused on developing medicines to target hypertension and related comorbidities. The company is headquartered in Radnor, Pennsylvania and operates as a fully remote organization.
Lead and develop a team of Customer Experience Representatives, fostering a culture of empathy and continuous improvement.
Build customer education and self-service resources, including a knowledge base, FAQs, and training materials.
Drive automation and AI initiatives to simplify support workflows and improve customer experience.
Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. They are expanding their team and offer a remote US role.
Manage high volume of outbound calls (150-200 daily) to customers with overdue accounts.
Negotiate effective payment arrangements to bring accounts current while balancing empathy and policy.
Resolve customer concerns with professionalism, ensuring accurate record-keeping and compliance.
Enova International is a leading financial technology company providing online financial services via its AI platform. It fosters a values-driven inclusive culture with employee resource groups and development opportunities.
Own proactive outbound outreach to schedule patient appointments with Cadence clinicians and care team members.
Drive patient adherence to daily vital sign monitoring through consistent, personalized engagement.
Identify patients at risk of disengaging and execute re-engagement outreach to restore active participation.
Cadence is a clinical AI company automating the treatment of chronic disease. Grounded in partnerships with more than 20 leading health systems and serving over 100,000 patients, the company has been recognized by TIME as a top healthtech company and LinkedIn as a top startup.
Build and nurture relationships across your book of accounts, developing deep connections with decision-makers and stakeholders.
Surface expansion opportunities, collaborate with Sales, and own retention targets within your client base.
Stay fluent in ApartmentIQ's full product suite and partner cross-functionally with Product, Support, and Marketing.
ApartmentIQ builds industry-leading martech and data products for the PropTech space, including AI and data SaaS platforms. They are a fully remote team of 100+ across the U.S. with a strict no a**holes policy, focused on high performance and growth.
Lead and grow the Customer Engineering team while staying hands-on with complex technical work.
Manage team capacity, performance, and develop clear growth plans.
Serve as the final technical escalation point and drive process improvements.
Cortex is an Engineering Operations Platform that helps engineering organizations improve operational maturity and reduce developer friction. The company has about 80 employees and recently raised $60M in Series C funding, fostering a culture of engineering excellence and remote collaboration.
Assist clients with exploring cruise options, itineraries, and onboard experiences.
Support the booking and confirmation process and respond to customer inquiries.
Maintain accurate records and provide follow-up support before and after travel.
Aisles & Abroad is a travel company specializing in cruise booking and customer support. The company offers a flexible remote work environment and a collaborative, team-oriented culture.
Accurately enter, update, and maintain company records in internal databases and systems.
Verify data for completeness, consistency, and accuracy before submission.
Collaborate with team members to ensure timely completion of assignments.
SkillersZone LLC provides customer support and data management services to businesses. It has a supportive and collaborative virtual team culture and offers growth opportunities for employees.
Own large-scale customer programs involving multiple business units and executive stakeholders.
Lead cross-functional initiatives by establishing governance and driving accountability.
Operate as the strategic point of contact for complex customer engagements, aligning competing priorities.
H1 is a healthcare data and AI company that provides a platform to inform doctor interactions globally. H1 offers a flexible, inclusive culture with opportunities to work with leading biotech and life sciences companies.