Configure Omada systems and monitor internal readiness for customer onboarding/offboarding. Manage the lifecycle of reporting requests, providing updates to CSMs and customers. Investigate, triage, and resolve cases from external customers and internal stakeholders.
Omada Health is on a mission to inspire and enable people everywhere to live free of chronic disease.
Own the implementation, configuration, and ongoing optimization of Gainsight. Design and manage customer engagement programs, including in-app journeys, email campaigns, and lifecycle workflows. Train and enable CS and Operations teams on using Gainsight effectively.
Hazel Health & Little Otter have joined forces to deliver comprehensive services to the children and families we serve.
Own a portfolio from our Global customers and work with a cross-commodity portfolio providing a first-class customer experience. Build and maintain strong, long-term relationships with Fastmarkets' Strategic accounts, acting as a trusted partner to understand their needs and align solutions that drive value. Act as the trusted advisor for customers by understanding their markets and deliver knowledge and insights aligned to their vision.
Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities.
The Client Service Manager identifies and coordinates new service requirements and taking ownership of any opened property issues post installations. Maintains excellent working relationships with clients, which fulfil and then exceed the operational service expectations of the client. Responsibility for improving processes as they are delivered to clients, liaising with the appropriate internal teams to act as “the voice of the client” internally and be a true champion for customer success.
Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.