The Client Support Specialist will support clients who engage with Lyra seeking high-quality outpatient mental health care primarily via phone and chat, conducting needs assessments, answering benefit, product and technical questions. This is a high volume full contact center environment, requiring focus on calls and chats. Lyra will provide extensive training on how to support our members and meet them where they are in their care journey.
As a Senior Customer Success Manager, you’ll lead a book of mid-market accounts, act as a senior post-sale escalation point, and contribute to process and customer success strategy improvements. This role involves building strong relationships with customers and partners, advising them on adoption strategies, and uncovering upsell opportunities. You will also provide product education, manage customer relationships, and advocate for customer needs within HealthJoy.
This is a fast-paced opportunity within a rapidly growing company. You’ll work directly with real families facing real challenges, empowering underserved communities to take one of the most transformative steps of their lives: accessing quality care. You will own and drive family growth by making 50–60 calls per day to prospective families, build and manage the pipeline, and champion our families providing support and guidance as they navigate the complexities of healthcare.
The Client Success Manager focuses on fostering long-term relationships with clients, ensuring their satisfaction, maximizing the value they receive from the firm's services, and ultimately driving client retention and loyalty. In essence, shift the focus from simply providing transactional services to building strong, strategic partnerships and becoming a key driver of client satisfaction.
This role advances Nest Health's mission through proactive, relationship-based outreach and community engagement. As the first point of contact, you'll introduce eligible member families to Nest Health's in-home care model, ensuring the market meets targets to sign up families for primary care services. You will also build relationships with community partners.
We are looking for a detail-oriented and customer-focused Cruise Reservation Specialist to join our team to assist clients with selecting, booking, and managing their cruise vacations. You will leverage your knowledge of the cruise industry to recommend the best options based on clients’ preferences, budgets, and needs. This is a remote role that requires excellent communication, sales, and organizational skills.
As an Onboarding Customer Success Manager, you will be the strategic force behind every customer's successful launch by orchestrating a seamless onboarding journey as the vital link between customers and internal teams. This role proactively eliminates risks and ensures a successful Go-live by driving meaningful change management.
As a part of our Service Team, you will be responsible for fostering great relationships between students, families, and tutors. You’ll also collaborate with our enrollment and academics team to ensure families and tutors are set up for success. You’ll manage one or more specific regions and be responsible for growing the business by providing exceptional customer service and achieving monthly revenue goals. This is a fully remote position.
Phantom is seeking a Senior Customer Support Agent to lead live chat support for debit cards and banking, handling sensitive issues, coaching teammates, and improving customer support. Crypto experience is a plus. Professional discretion and adherence to security/privacy standards are required in this confidential role.
Drive client satisfaction, retention, and growth by ensuring seamless onboarding, building trusted relationships, and proactively managing client needs. Serve as the primary liaison between clients and internal teams to deliver timely, high-quality immigration and relocation solutions, support platform adoption, and identify opportunities for account expansion.