Champion the critical post-launch period, providing high-touch support and personalized guidance to hoteliers transitioning to their live environment.
Leverage AI tools and automation to resolve repetitive technical issues, freeing up time for strategic troubleshooting and deep product adoption.
Manage tight SLAs and collaborate across time zones to ensure clients feel supported and confident from day one.
Cloudbeds is a hospitality software platform that powers properties across 150 countries, processing billions in bookings annually. With over 650 employees in 40+ countries, we are a remote-first team of innovators passionate about transforming hospitality through AI and technology.
Coach and mentor Customer Success Managers to improve customer satisfaction, retention, and relationship management.
Conduct quality reviews on customer interactions and provide detailed feedback.
Develop and deliver coaching plans tailored to individual performance metrics and team goals.
Wing Assistant provides virtual assistant and customer success services to businesses. The company is a growing remote organization that values coaching, quality, and continuous improvement.
Respond to client inquiries about existing or upcoming trips and resolve travel issues like delays and cancellations in real time.
Communicate with airlines, hotels, and tour providers to make changes, confirm itinerary details, send reminders, and provide travel tips.
Document interactions and maintain client records in our CRM system.
We are a travel services company connecting talent with travel industry roles. We are a small hiring platform, offering a focused recruitment service for travel careers.
Take ownership of onboarding and implementation for strategic accounts across EMEA.
Collaborate with Product, Engineering, and Sales to ensure rapid, aligned implementations.
Coach team members and build scalable processes for high-value accounts.
Canary Technologies provides modern hospitality software powered by an AI platform. With over 20,000 hoteliers in 100+ countries and backing from top investors, it is recognized as a Deloitte Fast 500 and Best Place to Work.
Oversee day-to-day customer inquiries via chat, email, and phone, handling over 40 calls daily.
Review vehicle listings to ensure compliance with safety and title requirements by state.
Manage active transactions as an account manager, assisting buyers and sellers with payments and documents.
Cox Automotive is transforming the way the world buys, owns, and sells cars through brands like Autotrader and Kelley Blue Book. The company has an award-winning, inclusive workplace culture with thousands of employees.
Answer inbound calls and emails with a professional attitude, adapting communication style to each customer's situation.
Resolve billing questions, payments, and account maintenance as the single point of contact for problem-solving.
Troubleshoot and guide customers through WEX online platforms and mobile applications while multitasking multiple systems.
WEX is a global commerce platform that helps businesses solve operational complexities like employee benefits, managing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, tailoring services to meet unique business needs.
Lead the strategy and performance of a high-impact client support organization serving the healthcare technology sector, focusing on operational excellence and customer advocacy.
Oversee day-to-day support operations, optimize KPIs including customer satisfaction, response times, and backlog management, and drive organizational transformation through AI adoption and automation.
Mentor managers, develop future leaders, and collaborate with Product, Engineering, and Customer Success to improve product quality and deliver seamless customer experiences.
Our partner is a healthcare technology company serving the sector with innovative SaaS solutions. They operate in a remote-first environment and foster a collaborative, innovation-focused culture supporting professional growth.
Own ticket lifecycle management with AI assistance, resolving issues and driving adoption.
Drive value delivery by building onboarding plans, tracking usage, and generating health reports.
Maintain relationships and commercial cadence, including renewal reviews and expansion spotting.
DevRev builds an AI platform called Computer that unifies data sources and workflows. Backed by $150M+ from Khosla Ventures and Mayfield, DevRev is trusted by global companies across industries.
Respond to and document customer technical inquiries via phone, chat, and email, determining solutions with empathy.
Act as a subject matter expert on technical, sales, or supplies support, complying with regulatory requirements and SOPs.
Handle escalations, monitor unresolved tasks, and support International and Social Media teams as needed.
Tandem Diabetes Care manufactures and sells advanced automated insulin delivery systems, like the Tandem Mobi system and t:slim X2 pump, to reduce the burden of diabetes management. The company is a global leader in diabetes technology, based in San Diego, California, and fosters a culture of innovation and personal commitment to the cause.
Provide expert support during onboarding and ensure timely order management for Industrial and DTI customers.
Collaborate with sales team to facilitate smooth onboarding and conduct quarterly/annual account review calls.
Serve as Tier 2 resource for problem resolution and document interactions in Salesforce.
Red Wing Shoe Company is a global footwear company based in Red Wing, Minnesota. With 2300 employees worldwide, it maintains a close-knit family culture and values employee engagement.