Remote Customer service Jobs • CRM

The role owns the relationship from kickoff to renewal, ensuring each series launches on schedule, meets audience-growth targets, and delivers measurable thought-leadership value. Success hinges on proactive communication, deft project orchestration, and an ability to translate storytelling goals into a clear production cadence.

The Customer Success executive plays a pivotal role in strategic projects focused on enhancing our global customer success maturity. The role will involve collaborating with cross-functional teams and driving improvements to processes and operations through Vitally.i.o, our internal customer success operations platform to support your Customer Success peers.

The Senior Customer Success Manager is responsible for driving platform adoption, assessing overall health of a customer’s engagement with Outreach, and providing strategic insight and guidance to customers aligned with their goals. This role acts as a point of contact for customer post implementation for guidance in the customer journey and serves as a customer advocate.

Act as the first point of contact for guests, addressing inquiries via email, phone, and in-person. Assist with bookings, modifications, cancellations, and special requests. Handle guest complaints and issues promptly, providing solutions. Coordinate smooth check-ins and check-outs, including key handovers and property orientations.

The Senior Manager, Customer and Technical Support is a strategic leader responsible for optimizing the performance, scalability, and long-term sustainability of Certn’s Global Support operations. The Senior Manager will play a key role in setting strategy, influencing cross-departmental priorities, and ensuring that support-led insights inform product development, operational planning, and overall customer success. By proactively identifying opportunities for improvement and mobilizing the right resources, this leader helps ensure a seamless, responsive experience for Certn’s global customer base.

The primary responsibility is to deliver high-quality customer support to Korean-speaking users of our multi-currency digital asset exchange and derivatives platform via available online communication channels. You will ensure strict adherence to KYC verification for financial transactions in both cryptocurrency and fiat currencies, as well as handling other sensitive account-related matters with accuracy and confidentiality.

As a Part-time Client Experience Agent at Yardzen, you’ll help clients get the most out of our service. You’ll support customer education, identify experience trends, and collaborate with product and engineering to improve and scale how we serve our community. This is a great role for someone eager to contribute across a fast-growing company.

Consultants in this role get to: Strengthen relationships: Support for general billing inquiries, access customer records, verify customer account information, identify potential customer needs and recommend solutions, and place follow-up calls. Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions. Teamwork: Interact with client departments regarding escalations and schedule technician visits when needed. Improve technical skills through job-related training.

As a Customer Support agent, you’ll work alongside a 30+ group of agents as we expand our services across the UK, providing fast, reliable, and friendly support to customers. This role involves answering tickets across email and live chat, supporting stores across the UK, and helping build our processes as we scale, embodying Gopuff’s tone of voice, and helping resolve issues in real time. Please note this role is a 0 hour contract.

Provide outstanding service to our customers by using your problem-solving and people skills to address their questions through phone, email & live chat. As a Customer Service Representative, you will be responsible for handling customer concerns, providing support about Minted products and promotions, processing orders, and documenting customer interactions in our CRM. Identify opportunities for improving the customer experience and share those with Customer Service leadership.