Remote Customer service Jobs · CRM

As a Customer Success Representative, you will be the first point of contact for Bundle’s learners, clients, and trainers, playing a critical role in ensuring every interaction reflects commitment to exceptional service. This contract position requires availability Monday through Friday from 3:30 PM to 12 AM Eastern Time with (1) 30-minute break.

Drive the expansion, retention and adoption of a strategic account portfolio within the Customer Success Team. Manage C-level stakeholders and multi-threaded sales processes, you'll own the full sales cycle from opportunity detection to deal closure, driving substantial revenue growth from our customer portfolio along with building strong customer satisfaction and expand their Prismic usage.

The Client Success Manager (CSM) serves as a strategic partner to our clients, driving adoption, return on investment, and long-term success across Claims and Contract manager suite of product solutions, ensuring clients achieve measurable outcomes while building relationships built on trust and collaboration. You will manage a portfolio of clients with a focus on Payer Contracts, Claims and Claim Scrubber products, guiding them through optimization and strategic use to maximize value.

As a Pooled Customer Success Manager at Vanilla, you’ll be part of a shared Customer Success team supporting a large portfolio of lower-ACV or smaller-license clients. You’ll manage customer outcomes across multiple accounts rather than owning a dedicated book of business. You’ll focus on efficient onboarding, scalable adoption, proactive retention, and operational excellence, while influencing customer retention, adoption, and overall satisfaction at scale.

As a Customer Success Manager (CSM), you’ll be the primary relationship owner and advocate for a portfolio of 30+ mid-market and enterprise customers. You’ll ensure long-term satisfaction, retention, and value realization across their lifecycle with ZenGRC. This is a strategic and consultative role—not an implementation role.

As a key role on the Customer Success Team, you will support our clients in their digital training strategy through the 360Learning platform. You will lead the setup and support for clients across our UK and German markets during the launch of their new collaborative learning software. Your main goals will be to ensure the renewal of contracts and the business impact of our solution is in line with the client’s business objectives.

Onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals. Provide resources to customers, including success plans, customer-specific training sessions and organize regular check in calls. Engage customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement. Translate customer’s requirements by understanding their risk management frameworks to offer a tailored solution.

As the heart of The Flex guest journey, you will ensure every guest feels supported, welcomed, and cared for from booking to checkout. You’ll combine empathy, operational precision, and smart problem-solving to deliver an elevated service experience that blends human connection with technology-driven efficiency. This dynamic role is ideal for someone who loves helping others and thrives under pressure.

As a Client Outreach Coordinator, you'll work with the Client Operations team to ensure SimplyInsured’s customers are properly submitted and enrolled with their requested Insurance Carrier and the platform which is integral to providing outstanding service and a smooth onboarding process.

As a Customer Success Specialist, you’ll be the expert who ensures that both guests and landlords experience the magic of a seamless rental journey. This is a hands-on, people-centric role for someone empathetic, tech-savvy, and energized by delivering world-class service.