As a Quality Specialist, you will ensure best-in-class quality for the Minted Customer Service team by conducting daily contact assessments of phone calls, emails, and chats, providing feedback to agents and leadership to improve the customer experience.
You will support both patients and clinical care team members with engagement efforts, playing a critical role in ensuring that patients achieve initial activation and ongoing engagement with Evergreen Nephrology and their local care teams. Partnering with market operations teams across the US, you'll ensure patients are actively engaging in their care, working with their interdisciplinary care team, and achieving their kidney care and overall care goals. You will have the opportunity to work closely with Senior Leadership at Evergreen to build the foundation of our contact center.
The Care Experience Specialist will support clients and families throughout treatment. Responsibilities include answering calls, emails, and texts, acting as a liaison between patients and internal teams, and identifying gaps in treatment attendance. The specialist will also communicate aftercare resources and manage client schedules to improve the patient’s experience.
We’re looking for enthusiastic individuals to assist existing and prospective clients within our organization. This position will work with multiple clients through-out the day providing outstanding service and product knowledge.
We’re looking for enthusiastic individuals to assist existing and prospective clients within our organization. This position will work with multiple clients through-out the day providing outstanding service and product knowledge.
Manage key client relationships, taking a consultative approach to account management, ensuring the delivery of high-quality pharmacy benefits, and driving client satisfaction. Maintain regular contact with clients and internal team members, serving as the initial point of contact for operational inquiries. Lead client meetings, gather requirements for open enrollment, and participate in webinars to educate employees on Rightway’s PBM solution.
As a Customer Service Consultant, you will provide high quality customer service. You'll be manning incoming chat queues, delivering memorable customer experiences and driving positive outcomes for customers. You will assist with tracking deliveries, processing orders, sorting out website glitches, pricing queries, and handling refund or cancellation needs.
Help couples plan destination weddings, honeymoons, and group travel. Research venues, packages, and travel logistics based on client needs. Coordinate travel arrangements including flights, accommodations, and excursions. Provide excellent virtual customer service via phone, email, or Zoom.
The Customer Service Specialist will administer firm maintenance operations, ensuring the smooth execution of administrative and strategic processes. This role involves routine updates, complex mergers, and serving as a central liaison between internal business partners to drive process efficiency, accuracy, and high-quality service delivery.
This is a part-time (25 - 30 hours per week), temporary remote position assisting licensed professionals to track their continuing education needed for license renewal. The position involves assisting customers through live chat, email, and phone support, as well as providing customer feedback and writing internal documentation.