Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members. Address all customer concerns politely, using active listening skills to understand and confirm the information. Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience.

Help support and engage a passionate community of clients in this Customer Support role. Working alongside a Customer Success Manager, you will help to ensure the successful implementation and retention of all clients assigned to their team by assisting with renewals, collections, inventory, customer questions, and setting up appointments. This role requires excellent customer support and problem-solving skills.

As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. The role involves inbound & outbound calls, scheduling transportation, and routing calls to internal teams.

Be the friendly voice supporting customers via inbound calls, handling sensitive information with care, answering questions about programs, and provide clarity and next steps to those in need, while documenting every case. Delight callers with patience and empathy, turning complex issues into simple solutions.

As a Customer Care Guide, you’ll be the vital link between Trek and our independent bicycle dealer customers, enhancing the Customer Care department with exceptional communication skills and dedication to follow-through. You’ll collaborate closely with warranty/ecommerce teams and territory managers to ensure dealers receive unparalleled service. This role supports customers in Canada and requires French and English proficiency.

As a Customer Success Manager, you will be responsible for a portfolio of accounts within our “medium touch” engagement model, driving product adoption, maximizing customer value, and performing proactive activities to mitigate churn risks and uncover expansion opportunities. You will serve as the primary advocate for the customer and work with cross-functional teams.

Enhance customer success as a trusted advisor, assisting customers to maximize the effectiveness of TRM's tool. The role includes product training, answering advanced product questions, ensuring high customer satisfaction and reference-ability, and providing feedback to product/engineering.

As a Customer Success Engineer on the Customer Success Engineering team, you will work with Customer Success and Sales teams to drive adoption, value and customer outcomes across all segments. You will engage with customers through workshops and provide them technical recommendations to increase their Value Realization and present at Customer User Groups.

Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. Calmly attempt to resolve and de-escalate any issues, escalating interactions when necessary. Provide feedback on call issues and upsell if required in this remote role based in Florida.

Review, evaluate, negotiate and processes WC Claims of moderate/severe/catastrophic complexity, provide recommendations and strategies for resolution, and litigation management as appropriate according to Best Practices. Collaborate with internal and external clients, and often interact with agents, claimants, and policyholders.