Triage, investigate, and resolve assigned support requests in a timely and effective manner.
Guide clients remotely through issues, questions, and application functionality.
Provide professional, client-centered support in all communications and coordinate escalation of unresolved issues.
InductiveHealth is the market leader in software-as-a-service (SaaS) solutions to public health agencies, with a corporate mission to stop disease through technology. With over 80 team members across the United States, they support state, tribal, local, and territorial (STLT) public health agencies, and are virtual-first with a culture centered around teamwork and client outcomes.
Support trainers and clients with program questions.
Maintain strong customer relationships.
Dog Academy is seeking a Customer Support Specialist to assist clients and trainers in our remote call center support team. They seem to value diversity in their workplace and provide a collaborative and supportive team environment.
Troubleshoot technical issues and find resolutions for partner requests.
Review partner queries and find creative solutions that streamline their requirements.
Advocate for partners by taking their feedback and sharing it with the Product team.
Insider One is a platform that brings everything marketing and customer engagement teams need in one place. They are powered by 1,500+ team members representing 50+ nationalities across 30+ offices and committed to scaling its impact on communities across 30+ countries.
Be one of the point-of-contacts for customer inquiries coming through online support channels.
Troubleshoot and resolve any first line issues raised by hospital/vet/tech users, providing accurate, complete, and supportive responses.
Proactively document rainy day scenarios as encountered and share any key learnings with the team.
Roo empowers animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives via a veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals. They have over 20,000 veterinary professionals in their network.
Respond promptly and professionally to customer inquiries via email and live chat
Resolve customer questions, concerns, and issues with empathy and accuracy
Accurately document customer interactions and resolutions in the CRM system
JD Power is a global leader in consumer insights, advisory services and data and analytics. They have been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years.
Reduce fraud losses while focusing on customer experience and protection.
Analyze account processes and transactions to identify undetected frauds and correlated activities.
Receive inbound calls and make outbound calls related to potentially fraudulent activities.
CBE Companies specializes in debt recovery for both private and government sectors, boasting industry-leading recovery rates and customer satisfaction scores. Founded in 1933, they are a large organization committed to creating an inclusive and welcoming environment for all employees.
Provide day-to-day operational and technical support to financial institution partners.
Act as a liaison between clients and internal product, engineering, and support teams.
Manage and coordinate support tickets, work orders, and case resolution activities.
Blend is an AI services provider that co-creates impact for its clients through data science, AI, tech, and people. They are committed to fueling bold visions by aligning human expertise with artificial intelligence to unlock value and innovation.
Drive Post-Sales Success: Own the customer’s post-sales transformation, aligning offerings to goals.
Collaborate Strategically: Partner with Account Executives to create pre- and post-sales strategies.
Mitigate Risks and Drive Value: Proactively identify risks and develop strategies to overcome them.
ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology to over 8,100 customers. Their cloud-based platform connects people, systems, and processes to empower organizations in finding smarter ways to work.
Own communication in the Customer Success inbound queue (email/slack/Jira), acting as the primary point of contact for non-technical customer inquiries.
Leverage AI-powered tools to enhance daily productivity, rapidly synthesizing customer context and accelerating the resolution of complex inquiries.
Triage incoming requests to distinguish between support issues, strategic adoption blockers, and commercial opportunities.
Instructure aims to amplify people's power to grow and succeed by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire them to go further in their education and careers. They give smart, creative, passionate people opportunities to create awesome.
Develop relationships with partner practices, driving mutual success.
Optimize engagement of partner practices using data and insights.
Enable partner practices using payment plan technology.
Cherry is a fast-growing FinTech company established in 2019 that offers a user-friendly Buy Now, Pay Later solution for medical practices. Led by Stanford entrepreneurs and backed by investors like Kleiner Perkins and DCM, they enable medical practices to serve more patients by enhancing financial accessibility.