Answer customer calls for service on servers or equipment, dispatch tickets to appropriate technicians, and perform basic troubleshooting over the phone. Differentiate between hardware and IT issues, route hardware issues to technicians for on-site visits, and route IT issues to remote support team.
As a Client Service Representative, you will be the first point of contact for new Business Wire clients. Customer-focused verbal and written communications, multi-tasking, time management and organizational skills are a must to succeed in this role with a high level of client and prospect interaction. You will be a key liaison between the sales team, newsroom and clients.
Help customers understand the product, answer questions, clear up doubts about our meals and service, and solve day-to-day issues, making each of them feel unique and heard. You'll be part of an exciting, growing team designed to take our support to the next level. Not one day is alike and you'll be handling different cases that require time-sensitive responses.
This role is perfect for someone who thrives in a fast-paced environment, loves solving supply chain challenges, and has a passion for exceptional customer service, to join a dynamic team and help drive efficiency, quality, and innovation in manufacturing. As a Case Manager, you will be part of a fast-moving team of technical professionals who solve supply chain problems for customized parts.
You will communicate primarily via our live-chat app, to screen patients remotely and provide teletriage services, appropriately escalating appointments to our online veterinarians. You will also offer pre & post appointment support to both our veterinary partners and pet parents in our general support channel.
The primary responsibility is to deliver high-quality customer support to Korean-speaking users of our multi-currency digital asset exchange and derivatives platform via available online communication channels. You will ensure strict adherence to KYC verification for financial transactions in both cryptocurrency and fiat currencies, as well as handling other sensitive account-related matters with accuracy and confidentiality.
This remote, work from home position allows you to make outbound calls and reach out to patients, members, and customers, scheduling appointments for preventative health screenings and assess for high risk. You will have a passion for helping patients make decisions that will enhance their healthcare experience, make welcome calls and assist members and patients with benefits and insurance information and conduct surveys to make a difference in someone’s life!
This is a remote position after 1 week of training. As a Collections Agent Bilingual you will handle inbound/outbound telephone calls with owners to collect past due payments, identify accounts needing research, provide accurate information, solve owner inquiries, and follow training models.
Seeking a part-time Outbound Customer Support Representative for a remote work-from-home role. The role will schedule and complete outbound Zoom meetings to update customer scanner certifications, and will provide support of other customer facing projects and interactions. Training and instructions will be provided. Flexible work hours are 8 am - 5 pm, Monday - Friday.
As a Customer Support agent, you’ll work alongside a 30+ group of agents as we expand our services across the UK, providing fast, reliable, and friendly support to customers. This role involves answering tickets across email and live chat, supporting stores across the UK, and helping build our processes as we scale, embodying Gopuff’s tone of voice, and helping resolve issues in real time. Please note this role is a 0 hour contract.