Remote Customer service Jobs • Customer Service

The Technical Account Management (TAM) team takes ownership of the customer relationship and becomes their advocate within NICE CX after key NICE CX customers have purchased and are implementing our products. The Technical Account Manager (TAM) engages with the customer before they go live on the contact center platform and works closely with the customer from that point forward to ensure their success.

Schedule service calls to field service technicians throughout the US based upon priority level and location in a timely fashion. Create service tickets and route them to various service agencies. Act as liaison between clients and field technicians. Respond service order requests via phone and email. Fulfillment of any additional requirement set forth by Senior Management and deemed necessary within the scope of the job function. Provide excellent customer service to both internal and external customers.

Member Advocates will handle inbound and outbound calls supporting a healthcare client. They will deliver exceptional customer service via established protocols, supporting members needs such as billing, quoting, understanding benefits, and researching claims. Advocates utilize web-based systems to efficiently resolve customer inquiries, ensuring a seamless experience. Employees advocate for members by making the process easy, demonstrating care, and resolving concerns.

As a Live Chat Support Specialist, you will be responsible for building and maintaining strong relationships with our clients while providing top-notch support through our live chat platform. You will be the first point of contact for our clients via live chat, responding promptly and professionally to their inquiries and concerns.

The Customer Service Agent enhances the Hims & Hers customer experience by addressing non-medical inquiries through phone, email, chat, and EMR systems. This role contributes to the mission by ensuring high levels of customer satisfaction, productivity, and quality in every interaction. All Customer Service Agents on the Hims & Hers Team work remotely from home.

Engages the guest with an unmistakable sense of courtesy, generosity, and professionalism while ensuring that every guest request or challenge is handled promptly with genuine care and escalated when necessary. Maintains and clearly communicates appropriate, site-specific knowledge regarding all hotel and room features and amenities for requested properties. Answers incoming calls in a polite, friendly and professional manner using a cheerful and pleasant voice.

Play a crucial role in supporting the Transaction Fraud and Disputes team in their daily operational needs. Support the Quality Assurance Lead and a team of remote agents and is responsible for handling agent request tickets, determining write-off approvals, managing queue volumes, and coordinating agent movement. Interact directly with customers and even law enforcement.

Join as a Customer Account Manager where you will play a pivotal role in transforming the way we handle debt recovery and customer experiences with debt. Utilise your exceptional verbal and written communication skills to engage customers empathetically and negotiate optimal repayment solutions that respect their circumstances and meet our customers needs.

As a Customer Support Representative, you will assist engaged and married couples with their wedding planning journey, as well as provide support for their wedding guests, family, and friends. You will manage inbound calls, meet productivity expectations, de-escalate situations, and provide product education. You will also collaborate with other agents to identify pain points and improve the overall customer experience.

This job receives, formats, and processes client press releases to distribute to the media and other recipients accurately and in a timely manner while ensuring company standards and objectives. Orchestrates and executes the efficient processing of client press releases including validating content, formatting pictures/videos, validating hyperlinks, and editing/modifying press releases on the website in English and French.