Serve as primary point of contact for support escalations and critical situations.
Lead regular service reviews and operational discussions to ensure alignment on priorities.
Develop trusted relationships with customer stakeholders and advocate for customer needs.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains. With over 2,000 employees worldwide, the company has won several Top Employer awards and fosters an innovative, market-leading culture.
Provide support and service to members across Canada via phone and email.
Effectively problem solve and contribute positively to a team environment.
Deliver the highest level of customer service in a flexible remote work environment.
Medavie is a national health solutions partner providing insurance, primary care, and emergency medical services that impact millions of lives in Canada. With over 8,000 professionals, they foster an award-winning culture focused on wellbeing, diversity, and inclusion.
Plan and book clients' cruises, including accommodations, excursions, and transportation.
Provide clients with detailed information on cruise options, itineraries, and onboard amenities.
Address customer inquiries, offer recommendations, and resolve any issues during the booking process.
We are a reputable travel company dedicated to providing exceptional cruise experiences for clients. Our team is award-winning and supportive, offering opportunities for professional growth.
Handle identity verification (IDV) and identity account recovery (IDAR) for external users of FSA IAM systems.
Monitor and respond to support mailboxes, process identity documents, and update case notes in the PAS Admin Tool.
Manage data related to user identities, support fraud analysis, and maintain accurate records for reporting.
PingWind delivers outstanding services to the federal government, specializing in cybersecurity, development, IT infrastructure, and supply chain management. As an SBA-certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Northern Virginia and Huntsville, AL, they emphasize a supportive culture and veteran hiring.
Provide proactive customer support and clear communication on transfers, payments, and home-buying withdrawals.
Build genuine relationships with customers, liaise with providers and solicitors, and escalate issues to drive improvements.
Capture and review customer feedback, consistently look for ways to improve operational processes, and support internal projects.
Moneybox is an award-winning wealth management platform that helps people save, invest, and buy their first home. With over 1.5 million customers, they foster a collaborative and inclusive culture focused on making a real impact.
Support client inquiries for reservations and scheduling.
Maintain accurate client records and coordinate hospitality services.
Communicate professionally with clients via email, phone, and online platforms.
Aisles & Abroad provides hospitality coordination services. The company fosters a professional, inclusive, and service-focused environment with a supportive team.
Support clients in identifying hotel and resort options that match their travel preferences
Manage reservation requests and assist with confirming accommodations
Provide clear and timely communication regarding availability, amenities, and booking details
Aisles & Abroad is a travel and hospitality company that provides booking services for hotels and resorts. They offer a supportive, team-oriented work culture with flexible remote work and ongoing training.
Serve as a trusted relationship manager for healthcare partners, helping them maximize program value.
Manage partner portfolios, gather feedback, support data-sharing, and contribute to fraud-prevention analytics.
Maintain confidentiality and handle sensitive information per HIPAA while coordinating with stakeholders at all levels.
The company partners with a national healthcare fraud prevention initiative to support data sharing and collaboration. It is a centralized third-party organization that values strong relationships and confidentiality, with a focus on reducing healthcare fraud, waste, and abuse.
Make outbound calls to hospitals and clinics to conduct brief surveys on after-hours and emergency protocols.
Accurately document responses using provided systems while maintaining a professional demeanor.
Handle a high volume of calls, meeting quality standards and protecting confidential information.
Five Star Solutions provides outsourced customer service and survey services for healthcare clients. They are a growing company focused on remote work, offering a supportive environment with paid training and benefits.