Support 6-10 strategic care group accounts as the go-to care expert alongside their Customer Success Manager.
Advise QM-Leitungen and Pflegedienstleitungen on documentation, QM processes, and change management as a peer.
Identify process, EHR setup, or product topics across accounts and bring them back to the Product team.
voize builds AI companions that take over digital workflows for frontline care workers, giving them time to care. Backed by a $50M Series A and trusted by 2,000+ facilities, the startup fosters an open, collaborative culture with flexible hybrid work.
Serve as the customer's main point of contact through their initial onboarding, understanding their business and technical needs.
Lead onboarding kick-offs, training workshops, and coaching sessions while delivering training in German and English.
Partner with internal teams and advocate for customers to improve the onboarding playbook and ensure successful implementation.
Wordly provides high-quality, real-time translation services in 50+ languages for virtual and in-person events. It is a fast-growing, remote-first startup of industry veterans and senior tech pros who prioritize performance, customer happiness, and work-life balance.
Own inbound support across voice, chat, and email, ensuring customers get fast, helpful answers.
Manage cases end-to-end, including triage, prioritization, follow-ups, and clear closure.
Partner closely with Technical Support on complex issues and handle escalations calmly.
Voize builds an AI companion that frees nurses from administrative work, giving them more time for patient care. It's a fast-growing startup backed by $50M Series A, trusted by over 75,000 nurses and 1,100+ care facilities.
Provide real-time German-English interpretation via secure audio/video calls for a diverse range of sectors and scenarios.
Handle on-demand inbound calls with empathy, professionalism, and strict adherence to confidentiality and ethics.
Work independently from a quiet home office within a flexible remote schedule as part of a global interpreter network.
They provide remote interpretation services, connecting German and English speakers with essential communication support. They are an award-winning global network with an inclusive culture and a focus on continuous professional development.
Act as a strategic advisor for key accounts, building executive-level relationships and conducting regular QBRs.
Understand complex business challenges and provide guidance on using consumer insights to drive ROI.
Monitor customer health, identify growth opportunities, and collaborate with internal teams to improve experience.
Appinio is a global market research company that combines an AI-powered insights platform with expert consultancy, helping companies understand consumers and make smarter decisions. Founded in 2014, the company has over 260 employees across 13 countries, is remote-first, and serves 2600+ international clients in over 190 markets.
Resolve complex clinical inquiries and serve as the primary escalation point for dental professionals in Germany.
Provide expert clinical guidance via phone, chat, video, and email while acting as the liaison between doctors and the lab.
Perform quality assurance reviews, coach team members, and support knowledge base localization.
Dandy is building the operating system for dental offices, modernizing the $400B dental industry through technology. Backed by leading venture capital firms, the company fosters a high-performance, inclusive culture and offers comprehensive benefits.
Provide exceptional customer service across multiple channels including live chat, phone, email, and social media.
Resolve customer inquiries related to product advice, order issues, and general queries with professionalism.
Collaborate with team members and meet department targets while maintaining high service quality.
THG Ingenuity is a fully integrated digital commerce ecosystem, partnering with globally recognized brands like Coca-Cola and Nestle. They operate a large-scale tech platform and emphasize a diverse, inclusive culture with a focus on performance and employee well-being.
Be the voice of customers and partners, managing requests via Zendesk and occasional calls with clarity and care.
Collaborate with teammates and cross-functional teams to solve complex challenges and improve processes.
Drive continuous improvement by identifying automation opportunities and enhancing product and services.
GOhiring is a leading software company for automated job posting and recruiting analytics. It operates as a small, collaborative team with high trust, creative freedom, and a focus on innovation.
Provide exceptional customer support throughout implementation and daily use of the platform.
Manage stakeholder relationships and ensure data quality for German renewable energy portfolios.
Act as strategic advisor, analyzing customer KPIs and driving product improvements based on feedback.
Streem Energy develops a next-generation SaaS platform for commercial management of renewable energy assets. The company fosters a dynamic, entrepreneurial environment with an international team focused on accelerating the energy transition.
Handling customer enquiries in German via email with professionalism and promptness.
Resolving issues and complaints with empathy while ensuring brand standards are upheld.
Collaborating with internal teams to identify recurring issues and improve customer experience.
The Global Talent Co. connects exceptional global talent with innovative technology and lifestyle companies worldwide. It has a community of 25,000+ professionals and emphasizes equal access to opportunity regardless of birthplace.