As an Enterprise Customer Success Manager, you will work with customers at all stages of their lifecycle, demonstrating the value Sitetracker provides by identifying and enabling their business drivers and objectives. You will ensure Sitetracker’s capabilities support their long-term goals, enabling the customer to maximize their investment in the platform.

As a Customer Success Manager, you will lead customers in their transition to an AI-driven economy in the world’s most vital sector, bridging the gap between our customers and our AI and Product teams and helping doctors and nurses integrate AI into their daily workflows. Your role is at the heart of customer interactions within Corti, ensuring relationships and trust are built, accounts grow, and opportunities emerge.

You will ensure the smooth daily operation of our services by providing telephone and email support and care for customer satisfaction. You will work scheduled shifts and make sure that our drivers and passengers feel supported in all matters. You will have opportunity to grow with your tasks.

Communicate with users, handle feedback and complaints via email, advise the company’s clients on products, their functionality, and usage through social media, provide empathetic and responsive service to meet the needs of our users, handle each request with the same level of dedication.