Provides client service support and manages projects to ensure flawless execution across operational areas.
Communicates with internal customers and account management to clarify expectations and resolve issues.
Assists in training team members and maintains excellent customer service.
The company provides creative services, contact center, digital print, and IT solutions. It emphasizes customer service and operational excellence, with a global presence.
Serve as a primary contact for incoming DME referrals, providing clear information on pricing, order status, timelines, and qualification requirements.
Advance referrals by reviewing documentation, identifying gaps, and securing clinical or insurance information.
Verify insurance eligibility, maintain patient accounts, and coordinate intake workflows across multiple communication channels.
CarepathRx advances pharmacy and care delivery alongside hospitals and health systems nationwide. The team is ambitious, compassionate, and invested in curious, resilient individuals who are motivated to grow, keeping patients at the heart of everything they do.
Deals directly with internal and external customers via telephone and electronic channels to obtain missing information for test sample processing.
Supports the Sales team with account setup, kit orders, and order tracking, while responding promptly to inquiries and complaints.
Documents all customer interactions, escalates unresolvable issues, and maintains knowledge of genetic tests and HIPAA compliance.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. The company employs a team of highly dedicated professionals from world-class institutions, fostering a collaborative and growth-oriented culture.
Answer vendor phone calls regarding payments, processes, and vendor set up questions.
Follow up on payment timelines, investigate delays, and troubleshoot discrepancies.
Identify and escalate customer service opportunities and collaborate with internal teams to resolve complex issues.
Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 offices nationwide and a North American fleet of 770,000 vehicles, the company emphasizes employee development and a culture of doing the right thing.
Supervise a team of claims adjusters handling first-party property claims with compassion and efficiency.
Provide coaching, mentoring, and technical oversight to ensure consistent file handling and compliance.
Manage staffing levels, performance evaluations, and disciplinary actions to achieve company goals.
Mercury Insurance helps people reduce risk and overcome unexpected events, offering property and casualty insurance for over 60 years. The company fosters a collaborative and inclusive culture, supporting team growth and customer service excellence.
Serve as the primary point of contact for business banking clients, resolving service issues and guiding them through bank processes.
Manage client deposit and loan products, including account opening and customer retention efforts.
Collaborate with the sales team on portfolio management, including in-person sessions, and act as liaison with internal fraud teams.
KeyBank is a financial institution that provides banking and financial services. With over 200 years of history, the company employs a large workforce and fosters an inclusive culture with flexible work options.
Handle provider inquiries through multiple channels with accuracy and precision.
Establish and maintain positive relationships with providers on behalf of the company.
Complete ongoing training to stay abreast of products, services, and policy changes.
Capital Blue Cross is an independent licensee of the Blue Cross Blue Shield Association offering health insurance. It is consistently voted one of the "Best Places to Work in PA" and values employee growth and community involvement.
Conduct first-level reviews of transactional alerts to identify suspicious activity using a risk-based approach.
Analyze transactional patterns, customer behavior, and red flags while documenting findings in case management systems.
Escalate higher-risk activity to the Case Investigation Team and support BSA/AML compliance requirements.
Pathward is a financial empowerment company working with innovators to increase financial availability and opportunity by removing barriers to financial access. The company promotes economic mobility through responsible financial products, and values a diverse, inclusive team of problem solvers.
Maintains practice management systems, processes insurance claims, and reconciles patient accounts.
Investigates rejected claims, corrects denials, and facilitates payment through collections and billing reminders.
Ensures HIPAA compliance, resolves patient billing issues, and provides professional customer service.
US Anesthesia Partners provides anesthesia services and revenue cycle management. It is a large US-based healthcare organization focused on billing and insurance operations, emphasizing accuracy and compliance.
Provide administrative support and project coordination within the Clinical Studies Team, managing calendars, meetings, and project communications.
Track project progress using management tools, monitor deadlines, and generate status reports for leadership.
Coordinate with internal teams and external stakeholders to ensure timely follow-up, meeting logistics, and consistent professional messaging.
The American Heart Association, founded in 1924, is a nonprofit focused on reducing cardiovascular disease deaths and promoting healthier lives. With over 100 years of leadership, the organization employs a large, diverse workforce and emphasizes a supportive culture guided by core values of work-life harmonization.