The Customer Support Specialist with BEP will focus on resolving errors that have caused an interruption in our data feeds. This is a front-facing role where they will be interacting with customers over the phone while working in Salesforce, Excel and our proprietary software to provide the best in customer support. The ideal candidate will work from our Waltham, MA office, we are also accepting remote applications.
Product Support Specialists play a key role with our clients, both as they first come on board and after their app goes live in the app stores. The role is fast-paced and requires quick learning, thinking on your feet, innovative problem solving, and a strong ability to switch gears quickly throughout the day. Specialists provide world class customer service and are both creative and technically savvy. This position is focused on weekday support.
Reporting to the Customer Experience Team Lead, handle inquiries through email, chat, and phone and be the main point of contact for our customers and partners ensuring they receive outstanding customer/partner support. You'll inspire and empower them to take action against food waste and to become part of the movement. You will collaborate closely with other teams to spot challenges early on and enhance efficiency.
As a Customer Care Representative on a contract assignment, redefine what “customer service” means in healthcare, advocating for customer needs, identifying opportunities for improvement, and contributing to the development of tools and processes that scale with our growing organization. Individuals with a builder’s mindset who enjoy solving problems, creating structure in ambiguity, and improving operational processes will be well suited for this role.
The Manager, Client Experience leads the UK's integrated client-facing operations, combining Technical Support and Client Success functions to deliver exceptional service throughout the client lifecycle. This role drives client satisfaction, retention, and growth by ensuring seamless resolution of technical issues while proactively managing relationships that maximize value realization from Intelerad's medical imaging solutions.
The Technical Support Analyst empowers Anaplan's high-value customers to maximize their investment in Anaplan’s platform. This person will act as a trusted technical advisor , providing proactive, high-touch support and ensuring exceptional customer experiences. This is a dynamic and collaborative role within a growing global team that thrives on innovation, problem-solving, and continuous improvement.