Manage and prioritize Salesforce support case queues to ensure SLA compliance.
Troubleshoot end-user issues and perform administrative tasks like user provisioning and data corrections.
Create knowledge base articles and report on support metrics to improve self-service and performance.
Peraton is a next-generation national security company that drives missions of consequence across all domains. As a leading mission capability integrator and enterprise IT provider, it serves U.S. government agencies and armed forces.
Drive operational improvements and reporting for Customer Success metrics like NRR, GRR, and usage KPIs.
Translate complex data into actionable insights for leadership and cross-functional teams.
Manage multiple priorities while ensuring data accuracy and quality assurance.
They are a B2B SaaS company focused on customer success operations. They foster an inclusive and collaborative workplace with a commitment to equal employment opportunity.
Evaluate AI-generated support replies for accuracy and brand voice consistency.
Simulate realistic customer interactions to test AI handling of edge cases.
Audit AI-generated FAQ articles and knowledge bases for technical correctness.
Prolific is building the world's largest pool of quality human data for AI development. They connect researchers with paid participants to gather diverse behavioral data, and are at the forefront of ethical AI data collection.
Own the operational engine for a ~70-person team, running analytics, enablement, and process design hands-on.
Design and drive the internal training program and enablement initiatives for the onboarding team.
Partner cross-functionally with Product, Support, and Sales to ensure seamless customer lifecycle.
Tekmetric is an all-in-one cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. Founded in 2017, the company has grown from a single shop's vision to the industry's leading solution, with a culture of transparency, integrity, innovation, and a service-first mindset.
Manage a queue of active support cases from intake to close, investigating issues thoroughly and following technical SOPs.
Translate technical findings into plain language for customers at any level of sophistication and communicate proactively.
Troubleshoot and resolve technical issues related to Clariti's SaaS products using knowledge of cloud infrastructure, APIs, and system configuration.
Clariti provides government software solutions that empower governments to deliver exceptional citizen experiences. The company is a remote-first organization with an inclusive culture focused on customer success, continuous learning, and cross-functional collaboration.
Proactively engage with existing customers to ensure satisfaction and address concerns, strengthening their relationship with Omnipod products.
Provide empathetic support, follow call scripts, and adapt to customer needs while meeting Customer Care KPIs.
Collaborate with leadership to develop retention strategies, identify upsell opportunities, and maintain detailed Salesforce records.
Insulet Corporation is an innovative medical device company dedicated to simplifying life for people with diabetes through its Omnipod product platform. With a focus on customer-centric innovation, Insulet employs a highly motivated team driven by shared values and a passion for improving health outcomes.
Provide bilingual (English/French) customer service support to patients and healthcare professionals via phone, chat, and email.
Handle inquiries related to diabetes, obesity, rare diseases, and cardiovascular health products.
Identify and document potential adverse events and product quality complaints in compliance with regulations.
Alphanumeric is a staffing and recruitment agency specializing in placing professionals in the pharmaceutical and healthcare sectors. They are currently hiring for a long-term contract role supporting a top global pharmaceutical company.
Build and nurture trusted advisor relationships with assigned customers to ensure value and alignment.
Lead customers through onboarding and drive adoption through proactive engagement.
Monitor customer health metrics and collaborate cross-functionally to meet renewal and expansion targets.
Tenable is the Exposure Management company, helping over 40,000 organizations understand and reduce cyber risk. With a global team supporting 65% of the Fortune 500, Tenable fosters a culture of belonging, respect, and excellence.
Own the operationalization of strategic customer projects and optimize Customer Success processes for scalability.
Define the strategic framework for core Customer Success metrics and drive executive reporting.
Manage cross-functional stakeholder collaboration and act as senior escalation point for operational issues.
AlphaSense provides AI-driven market intelligence and search for sophisticated companies. Founded in 2011, the company has over 2,000 employees globally and is committed to a diverse and inclusive work environment.
Bring working knowledge of customer success and account management into Customer Success Operations.
Build and maintain reporting on core Customer Success metrics, including NRR, GRR, renewal rate, and usage KPIs.
Partner with cross-functional teams on large and complex projects to support program delivery.
AlphaSense provides AI-driven market intelligence and search for the world's most sophisticated companies. With over 2,000 employees globally and headquarters in New York City, the company fosters a culture of innovation and diversity.