The Service Operations Project Coordinator role is critical to the success of the Palmetto Platform, managing all customer and operational logistics around ongoing services and support needs throughout the 25+ year lifespan of the solar system. The Service Operations Project Coordinator is responsible for assisting customers, B2B channel partners, and Tier 1 Customer Support reps in solving post-PTO services and support cases.
The Senior Customer Success Manager (CSM) role will own and deepen the client relationship with our top tier accounts and be responsible for retention metrics such as NRR of their portfolio. You will also proactively advise our clients on FinQuery as an expert, and identify and execute on expansion opportunities. Post go-live, you will own the relationship with the customer during their tenure with FinQuery to ensure that they are using FinQuery products well.
Brightwheel is seeking a Customer Support Advocate to support their growing community of directors, teachers & parents. This role involves educating customers about the brightwheel product and finding solutions for their pain points, communicating directly with schools and parents and working cross-functionally with the Customer Success and Product/Engineering teams.
As the first point of contact for our teachers and parents, you will represent Qkids with integrity, empathy, and efficiency. Your role is vital in ensuring smooth communication, solving concerns, and maintaining a world-class support experience that reflects Qkids’ dedication to educational excellence. Provide exceptional customer support and resolve concerns in a timely manner.
Play a pivotal role in driving value and long-term success for our customers by taking a bold, consultative approach throughout the entire customer journey. You will own a book of strategic accounts, acting as a trusted advisor to uncover business goals, optimize platform adoption, and connect product capabilities to measurable ROI. Your focus will be on deep customer understanding, executive partnership, and delivering outcomes that drive retention, expansion, and advocacy.
As a Customer Success Specialist, you’ll be the go-to expert for customers embarking on their TeamSnap journey. You’ll guide them through the onboarding process with skill and enthusiasm, ensuring customers are set up for success and excited about unlocking the full potential of TeamSnap applications.
As a call center representative, you will be an important contributor to the Client Services team, providing support to Automotive customers, responding to requests for information, products, and services, and addressing client requests and service needs. You will provide the highest possible level of service, managing inbound and outbound client phone calls and email inquiries, and resolving technical problems and product questions. You will also gather client feedback and identify upselling opportunities.
Take our highly rated customer support team to the next level! You will be responsible for supporting and mentoring the team by managing schedules, monitoring team performance, and taking the lead on technical issues or client escalations. Help identify and develop the teams’ strengths to set them up for success to excel within the organization. Our ideal candidate is patient with investigating and troubleshooting to effectively resolve issues.
The representative will closely support all aspects of travel including the GDS system, customer questions, backend support and account support. Act as a trusted advisor to problem solve with clients to help drive continued value of our products and services. Manage multiple customers with account update technical needs. Build relationships by proactively updating systems and immediately responding to inquiries.
The Customer Success Manager (CSM) is passionate about making customers wildly successful with Scaled Agile’s (SAI) offerings. As a trusted advocate, the CSM aligns customer needs with SAI’s solutions, ensuring adoption and retention. The ideal candidate is passionate about helping customers be successful with SAFe and attain and sustain business agility.