As an Education Onboarding Specialist, you'll support new customers using Experience Curriculum, ensuring they feel confident implementing the lessons. The role involves managing a portfolio of curriculum customers, offering personalized solutions, and gathering feedback to improve onboarding resources, working with cross-functional teams, and ensuring a positive customer experience.

Steer is seeking a dynamic Onboarding Specialist to join our thriving Customer Success team. You’ll play a key role in shaping the future of automotive software helping customers successfully onboard and begin using Steer through video calls, emails, and phone calls with customers. This role will partner with departments such as technical support, development, and product.

Join our team as a Customer Success Manager! You will be responsible for customer's onboarding experience, adoption, and expansion across a range of relationships. You will partner with customer stakeholders to drive product adoption and identify renewal needs, ensuring client success and addressing their evolving needs.

As a Temporary Escalations Case Manager, you will be responsible for owning impactful relationships with customers through case management by identifying issues at hand, creatively solving for the most ideal solutions, handling your time effectively to successfully support individual case journeys, executing regular refund processing and troubleshooting across cross-functional teams.

You'll develop expertise in our platform and become a subject matter expert for our customers, keeping on top of updates in each release, use strong critical thinking and troubleshooting abilities to correctly identify, investigate and resolve technical or usage issues, and answer chats, emails and phone calls throughout the day, to provide responsive live support.

As a Customer Success Manager on the Mid-Market Team, you'll own relationships with Mid-Market customers and lead their program strategy using data. Your core responsibility includes working with customers as a trusted consultant and advising on marketing strategy, best practices, and feature functionality, plus renewal and forecasting.

As a Customer Support Associate, provide technical support for our accounting, commissions, and reporting platform. Assist clients via phone, email, and chat, troubleshooting software issues, answering accounting-related questions, and ensuring an exceptional customer experience.

You will deliver concierge-level, white glove support to our customers and differentiating Twist Bioscience as a biotech industry leader. You’ll interact, support and build strong relationships with a wide range of sales staff including account managers, field application scientists and technical support specialists. You’ll also support a broad range of customers who are engaged in ground-breaking genetics research.

As a School Customer Success Manager you will be a vital member of Newsela’s expanding Customer Success organization, working directly with schools and districts to ensure their success and continued adoption of the industry-leading platform. You'll monitor portfolio health, collaborate with internal teams, and use data to drive product adoption, renewal, and expansion. The role involves managing customers through the Newsela Customer Journey, ensuring they have the necessary support and resources.

As a Customer Service Agent, you will be the face of the company, handling inbound inquiries and resolving issues efficiently. You are responsible for providing accurate information, empathizing with customers, and managing support tickets. Maintaining high customer service standards will be crucial, and ensuring a positive member experience by addressing and resolving member issues efficiently.