Handle tickets from start to finish utilizing various tools. Expedite other agent tickets and follow up when necessary. Provide excellent, empathetic, and effective customer service. Speak up and notify leads of any issues or questions. Handle upwards of 40+ tickets per day and maintain CSAT quality of 95% or higher. Responsibly respond to tickets within 4-24 hours for initial and follow up responses. Handle Chats/Phone Calls with good attendance, create SOP's, and build efficiencies within work flows. Possible leading of internal projects, second shift opportunities and weekend shifts.
The Web Application Advisor plays a crucial role in assisting graduates in understanding how to complete online web applications and meet pre-employment onboarding requirements. You will proactively reach out to graduates who require assistance with online web applications and provide dedicated support, facilitate online application processes, and maintain compliance with guidelines.
The Graduate Success Coordinator ensures the success of recent graduates and current students by overseeing graduates’ initial weeks of employment in the allied health care field, actively supporting them to overcome obstacles and achieve career success. This role involves graduate support and coaching, system development and maintenance, placement verification, collaboration, and obstacle resolution.
As the business continues to grow, you will assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations. You will be a point of contact for technical platform issues for both internal and external users, assess their support level and provide appropriate support in a timely manner.
The Patient Experience Coordinator plays a vital role in ensuring a positive experience for patients by facilitating communication between patients, families, and healthcare providers. This position focuses on identifying areas for improvement in patient satisfaction and implementing strategies to enhance service delivery. Responsibilities include taking care of and monitoring requests, communicating with patients, completing investigations, and assisting in scheduling.
We're looking for a Customer Success Specialist who enjoys helping people, communicates clearly and kindly, and can turn confusion into clarity. This role requires you to be a guide, a problem-solver, and advocate for the user experience, impacting how people experience and succeed with our product.
As a Client Experience Specialist, you'll help thousands of Americans connect with financial advisors. You will be the frontline voice of the company, facilitate communication, and schedule meetings between investors and financial advisors. You will engage directly with consumers via outbound calls (200+ calls/day expected) and consistently meet or exceed individual and team performance metrics. This is a remote position with a fixed schedule of Monday through Friday from 9am to 6pm EDT.
Ensure customers' success is championed and protected. Act as the shield guarding the realms of communication, ensuring customers operate in a secure and compliant environment, free from external threats. Deliver top-tier customer service, embodying Twilio's values of empathy, human warmth, and technical expertise.
The Customer Success position at Property Leads is responsible for identifying, managing, and assessing customer concerns and questions. The successful candidate will be a customer-centric individual who can clearly and professionally communicate with clients, resolve inquiries, and handle complaints promptly. This role will ensure our clients are supported while following company policies.
The Contact Center Specialist Bilingual role will be responsible for answering a variety of incoming calls regarding patient medical bills, insurance, Explanation of Benefits (EOB) forms, and bill payment arrangements. This role will utilize multiple internal systems to assist with overall patient billing needs.