Handle technical support via phone, email, chat, and social media for student online classroom access issues.
Troubleshoot basic and advanced technical problems, including browser issues and classroom setup, while meeting call center metrics.
Document resolutions, escalate issues as needed, and work independently in a virtual, high-volume call environment with structured schedules.
Grand Canyon Education is an educational service company that provides operational and technological support to the post-secondary education sector. It has a collaborative, supportive culture focused on innovation and community impact, working closely with Grand Canyon University.
Provide prompt and efficient technical support to internal and external users experiencing product issues.
Investigate and troubleshoot software and platform-related problems reported via phone, email, and chat.
Document issues and resolutions within the ticketing system and escalate complex problems as needed.
Equip is a leading virtual, evidence-based eating disorder treatment program dedicated to ensuring accessible and effective care. The fully remote company is recognized for its strong outcomes, highly-engaged workforce, and inclusive culture woven with a deep commitment to diversity, equity, and inclusion.
Provide first-level technical support via phone, email, and collaboration tools for telephony and PBX systems.
Log, prioritize, and track incidents through a helpdesk system, escalating complex issues when required.
Troubleshoot basic software, networking, and telephony issues while following security protocols and maintaining documentation.
The company is a recruitment agency that places candidates with client companies. It operates as a small to medium-sized recruitment firm focused on technical roles, fostering a supportive environment for professional growth.
Field incoming client communications via phone, chat, and online portals to support users like physicians, nurses, and system administrators.
Train end-users and troubleshoot basic-to-advanced issues related to message delivery, content, and application connectivity.
Consult, design, configure, and deploy custom applications and build user accounts while collaborating with other internal teams.
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company has 400+ employees, a customer base of 30,000+, and a collaborative, tech-forward culture focused on delighting customers and advancing patient care.
Provide first-level IT support via phone, email, and monitoring systems to ensure timely incident resolution.
Create, update, and manage incident tickets throughout their lifecycle while monitoring alerts and escalating per procedures.
Adhere to remote work protocols, using Avaya soft phone and Microsoft Teams for communication and collaboration.
Peraton is a next-generation national security company that drives critical missions globally, delivering trusted solutions and technologies to protect the nation and allies. The company operates across all domains and serves government agencies and all branches of the U.S. armed forces.
Serve as a resource for customers by providing solutions to technical challenges and delivering exceptional service to cinema operators.
Remotely connect to customer PCs to conduct training, install software, adjust configurations, and identify/troubleshoot issues like printing or IP conflicts.
Consult with clients on best practices to maximize revenue, build strong relationships, and document all information in CRM cases.
VERSANT is a leading media company in news, sports, and entertainment, home to iconic brands like USA Network, CNBC, and Fandango. It is an independent, publicly traded company with an entrepreneurial spirit, committed to delivering exceptional experiences across screens and services.