Play a vital role in all stages of the Schrödinger platform deployment for customers, from initial project scoping through to long term successful adoption, and help drive future product development strategy by serving as the bi-directional voice for these customers.

The Sr. Zendesk Administrator serves as the subject matter expert for all Zendesk application support. They are the primary point of contact for all support, maintenance, configuration and enhancement requests, working with technical and non-technical resources to design, implement, and support solutions for Aledade users, providing full-lifecycle support.

Function as first-level support for our client’s end users, networks, and server issues. Troubleshoot software, hardware, and operating system issues while creating detailed documentation. The Service Desk Analyst will take incoming calls and emails, resolve issues, escalate higher-level issues, and advise management of updates to Wiki/KB.

The Website Support Specialist ensures customers receive top-notch support for their website needs by managing and resolving website support requests and troubleshooting issues. The role involves direct communication with customers via email with screenshares/calls expected upon request and requires solid WordPress web design and customer service skills.

The Helpdesk Technician Level II provides day to day support for the implementation, troubleshooting, and maintenance of client IT systems, managing client IT system infrastructure and any process related to these systems. The ideal candidate will possess a detailed understanding of diverse IT systems, both On-premise and Cloud environments, and apply that understanding to provide support.

Provide world-class hardware and software support to customers as part of the Tier 2 support team within the Global Technical Support organization. Resolve complex customer problems, improve support across all teams, and collaborate with support engineers in multiple locations to troubleshoot complex issues. Manage tickets, build knowledge base articles, and provide product feedback to Engineering and PM teams.

The Technical Support Engineer provides frontline technical support to customers using Magnet products, delivering world-class support through live chat, email, web, and phone channels. Responsibilities include maintaining case health, collaborating cross-functionally, contributing to a customer-facing knowledge base, and sharing knowledge with peers.