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FiltersAs a Service Desk Level 1 Analyst, you’ll be the first line of support, helping users stay productive and connected. You’ll learn new skills, work with a supportive team, and start building a career in IT. Respond to calls, emails, and chats with professionalism and empathy and troubleshoot desktops, laptops, printers, mobile devices, software, and network issues.
Respond to user requests for service, troubleshoot problems, and resolve issues to the end-user’s satisfaction. Provide in-depth remote technical support and create Knowledge Base documents for problem resolutions. You will troubleshoot hardware and software issues and assist in the testing, configuration, and deployment of new workstations, peripherals, and software. You will also maintain accurate inventory and manage Macs and Apple devices via Jamf Pro.
The Help Desk Technician I will support Imagine Pediatrics employees and the technologies they use. This role involves supporting corporate strategy initiatives, system administration, provisioning hardware and access, and providing initial support for break/fix incidents. Responsibilities include providing technical support, troubleshooting, ticket management, escalation, installation, account management, and user training.
Provide exceptional service and remote technical support for Teleflora Point-of-Sale florists. Work from home (voluntary) with one day per month working in the Paragould, Arkansas office. Duties include providing remote networking support, PC hardware and operating system support, vendor escalations, and accurately logging calls into the call/problem tracking system.
We are seeking a Power BI End User Support Technician to join our IT team. As a Power BI End User Support Technician, you will be responsible for providing technical Power BI end-user support for issues and requests while maintaining exceptional end-user customer experience.
WorldStrides is seeking a results driven and service oriented Service Desk Analyst with a minimum 2 years of experience to serve in a demanding customer facing role that includes Service Desk phone support as well as providing onsite deskside support as needed. Strong interpersonal and communication skills are a must and qualified candidates will also display impeccable customer service skills and customer focus.
The Technical Support Specialist is responsible for analyzing, installing, configuring, and maintaining network infrastructure while supporting field technicians, guiding setup, documentation, and ensuring devices meet business needs. The role includes configuring multi-site switching, routing, and wireless environments, assisting with the setup of firewalls and VPNs, and troubleshooting network, software, telephone, and security system issues.
The Senior DSE will provide technical assistance on applications to resolve an end-user's connectivity issues with the NiCE suite of products. Duties include troubleshooting and diagnosing escalated customer issues, acting in a consultative fashion to arrive at a mutually beneficial solution, and coordinating with internal departments to provide a collaborative solution. The Tech Support team will provide exceptional client assistance in the resolution of complex problems.
Assist Aledade App users (internal and external) with technical issues as frontline support via chat, triaging tickets, and troubleshooting known issues with predefined steps. Main duties include assisting users via chat, triaging incomplete tickets, troubleshooting technical issues, and executing sub-tasks of projects under supervision from a senior team member.
As an HRchitect Consultant, you will be responsible for helping clients with the implementation and support of WorkForce Software. Applicants must have excellent customer service skills along with a solid understanding of the solution.