Remote Information technology Jobs • Customer Service

As an IT Support Analyst at Huge, you will provide first-line support to users to ensure issues are resolved promptly in a primarily creative based, Mac OS environment. You will deploy systems, troubleshoot devices, assist with setups, and help with office infrastructure. This role requires travel to your local office, and you should be a motivated individual eager to expand your IT skills.

The IT Support Specialist role will contribute to help desk, system and computer support. Alongside the IT team, the IT Support Specialist will be responsible for certain tasks and special projects may be assigned in addition to required daily tasks. Main responsibilities include configuring and supporting laptops, troubleshooting issues, and providing remote connectivity support.

The Technical Operations Level 1 role serves as the first point of contact for IT support, handling incoming technical issues and troubleshooting various IT problems. This role requires strong customer service skills and a proactive approach to problem-solving. The role involves maintenance, optimization of IT systems, and the escalation of complex issues, demonstrating expertise in IT service management.

The Financial Application Specialist provides technical consultative Application Support for Elite’s 3E product. The role requires assisting customers to effectively utilize Elite 3E software to meet their firm’s business objectives. The role involves a non-call center type of project-based environment and may involve cross training or involvement in other product offerings over time.

The Tier 2 System Administrator will support a dedicated Help Desk Team responsible for managing VA’s enterprise Entra ID B2B tickets in the Microsoft 365 environment and assist end users by resolving a broad range of technical issues. The ideal candidate will demonstrate professionalism, meticulous attention to detail, and exemplary patience.

The Endpoint Services Administrator is responsible for end-user computing support, including consulting with users to determine hardware, software or system functional specifications. This role includes installations, troubleshooting, hardware break/fix, typical desktop support duties and client engineering tasks. This role may also assist in the maintenance of the company’s network and server systems.

Expand your career working in IT by joining Serco as an Entry Level Help Desk Support! You will provide tier one support to all Serco employees supporting various government contracts throughout the country. You will be part of a 10-member team that works closely with Tier 2 and other various technical teams to deliver quality service and systems.

The NOC Analyst will be responsible for monitoring, responding, and escalating incidents during their schedule, with exceptional communication and customer service skills, serving as the first point of contact during incidents and keeping customers informed of the status, towards resolution.

Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs. Creates, updates and closes out help desk tickets. Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation.

The Technical Support Engineer will be responsible for delivering remote conference room and audiovisual support for our client. This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies, ensuring seamless operations for global meetings, events, and webcasts, and providing exceptional support to users and executives.