Provide polite and professional support to external customers and clients, receiving, documenting, and tracking all incoming customer/user calls for immediate remedy and closure. Accountable for personal performance regarding metrics and serve as the single point of contact (SPOC) for incidents, including owning the call through closure.

The T3 Technical Support Specialist is the point of escalation for customers seeking advanced product or technical assistance. This individual is responsible for providing technical support and managing technical escalations from the T1 support team. Responsibilities include providing prompt and accurate assistance to customers by identifying, troubleshooting, and resolving advanced technical issues as well as conducting thorough analysis of customer inquiries to determine the root cause of the problem.

A full-time Technical Support Engineer (TSE) responsible for troubleshooting technical issues for Transact's client base, interfacing with clients via phone or online, possessing strong customer services skills, and communicating well with customers and co-workers. The role involves conducting analysis, gathering information, troubleshooting, resolving or recommending resolutions to moderately complex customer problems. The TSE will also collaborate with teams, maintain customer relationships, and contribute to a knowledge base.

Running product implementations, developing project plan and coordinating kickoff, product installation, validation, training, and go live. Educating customer resources on Arcadia’s technical implementation processes, product architecture / functionality, best practices around complex healthcare data integration and platform usage to drive quality improvement. Analyzing and managing cost / utilization, and improve risk adjustment accuracy.