Deliver exceptional technical support for QAD and Progress products via CRM, phone, email, and web.
Diagnose and resolve complex issues including installations, upgrades, and Progress DBA tasks.
Manage escalated cases, create documentation, and collaborate with cross-functional teams for solutions.
QAD provides adaptive, cloud-based enterprise software for global manufacturing companies. The company is growing and fosters an international team culture with a focus on diversity, equity, and inclusion.
Interact with top-tier customers to identify and resolve technical issues with professionalism and efficiency.
Take end-to-end ownership of support cases, including troubleshooting, root cause analysis, and solution delivery.
Collaborate cross-functionally with Engineering, SREs, and Product teams to ensure seamless customer experiences.
Ping Identity provides an intelligent cloud identity platform that secures digital experiences for users without compromise. They serve over half of the Fortune 100, with headquarters in Denver and offices globally, fostering a culture that celebrates individuality and digital freedom.
Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, threat detection, and container/Kubernetes security.
Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms.
Design and implement automation leveraging AI agents and tooling to improve triage accuracy and resolution efficiency.
Wiz is a cloud security platform that enables teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. As one of the fastest-growing startups, powered by Google, the company is trusted by over 65% of the Fortune 100 and scans over 230 billion files daily.
Manage high-bandwidth, ultra-low latency infrastructure for render farms and large data transfers.
Configure and optimize VFX pipelines, including Deadline Cloud, Maya/Arnold setups, and asset transfer systems.
Document architecture and workflows, ensuring smooth handoffs across VFX and corporate technology teams.
Thea Energy is a technology company focused on visual effects and creative visualization, building high-performance infrastructure for render farms and artist collaboration. They operate as a remote team with a contract-based workforce, prioritizing technical innovation and efficient workflows.
Provide technical support and troubleshooting to customers via email, telephone, chat, or remote sessions.
Manage a queue of support tickets for high priority and mission critical technical issues.
Collaborate with Product, Learning, and Account teams to ensure customer success and maintain internal knowledge base.
JumpCloud is the AI-powered unified IT management platform designed to secure the modern workforce by consolidating identity, device, and access management. The company helps organizations globally eliminate complexity and is committed to being Remote First with teams in 15+ countries.
Act as the initial escalation point for complex incidents and requests across Microsoft 365, Windows, macOS, and Linux.
Troubleshoot cloud and on-premises infrastructure, networking, firewalls, and security, ensuring timely resolution within SLAs.
Maintain accurate documentation in Autotask PSA, contribute to knowledge articles, and support team improvement initiatives.
A growing Australian managed services and technology organisation supporting small to medium businesses, government, and non-profits. They emphasise security, documentation, and dependable service, with a culture of teamwork and continuous improvement.
Monitor and troubleshoot systems, networks, and applications to ensure optimal performance and availability.
Perform system administration tasks including server configuration, maintenance, and upgrades.
Collaborate with vendors and recommend new technologies to improve system performance and scalability.
Ocrolus builds an AI workflow and analytics platform for lenders, processing nearly one million credit applications monthly with over 99% accuracy. Trusted by over 400 customers, the company is a fast-growing, remote-first team valuing empathy, curiosity, humility, and ownership.
Design, deploy, and manage internal data platforms and production environments for multiple web services.
Collaborate with teams to architect technical solutions and ensure optimal service capacity and security.
Develop core product features around cloud services and Linux integration.
Dataiku is the platform for AI success, providing an enterprise orchestration layer for building, deploying, and governing AI. They support leading companies in operationalizing AI, with a focus on collaboration and control across multi-vendor environments.
Serve as primary technical contact for users and customers, coordinating issue resolution through phone, email, and ticketing systems.
Provide second-level technical support for healthcare IT systems, diagnosing and resolving complex hardware, software, networking, and application issues.
Collaborate with IT, Product, Engineering, and other teams to investigate complex technical problems and implement effective solutions.
The company provides technical support services within a healthcare IT environment, where reliability and responsiveness are critical. They are a partner company that values collaboration, customer focus, and technical excellence.
Design, deploy, maintain, and optimize resilient infrastructure for Oracle Utilities environments.
Perform root-cause analysis and troubleshooting for system performance, security, and network connectivity issues.
Provide on-call support and communicate technical plans clearly to both technical and non-technical stakeholders.
This is a partner company seeking an Infrastructure Engineer to support Oracle Utilities environments for North American clients. The company emphasizes reliability, independence, and technical excellence in a fully remote setting.