Responsible for end-to-end ownership of customer issues.
Collaborate with various teams to ensure customer satisfaction.
Drive innovation within support workflows to reduce manual effort.
Jobgether is an AI-powered platform that connects job seekers with companies. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Deliver technical and industry thought leadership to customer’s decision makers.
Architect compelling solutions using Torq’s workflows based on customer needs.
Maintain a deep understanding of the Torq solution and product roadmap.
Torq is a cybersecurity company with agentic AI security solutions. They are experiencing rapid growth with $70M in Series C funding, 200% employee growth, and 300% revenue growth in 2024 and have been recognized as one of Forbes’ Best Startup Employers in America.
Help customers redesign legacy workflows using capabilities such as Drive, Chat, Spaces and shared drives.
Lead planning workshops to scope migrations, timelines, and risks, and configure Google Workspace environments.
Support data, user, and content migrations from legacy productivity tools into Workspace.
Game Plan Tech empowers public sector organizations with Google solutions. They foster a collaborative environment where you can make a significant impact and drive innovation.
Urrly uses AI to review every application against the same clear requirements for the role, meaning every candidate is evaluated on job-related factors like skills, certifications, and experience—not on personal attributes. Their goal is to create a more objective, consistent, and equal opportunity hiring process for all applicants.
Install, configure, and integrate LiveNX and LiveWire in enterprise and service provider environments.
Translate customer requirements into scalable, high-performing LiveAction architectures.
Diagnose and resolve complex deployment, configuration, and performance issues.
BlueCat is a key player in the rapidly growing space of Intelligent Network Operations. They are proud recipients of several prestigious accolades, including the "Great Place to Work" certification and are one of Canada's top workplaces in various categories, including Technology , Today's Youth and Women , and Mental Health and Inclusion .
Lead the design and implementation of enterprise CCaaS solutions, ensuring seamless integration and operational efficiency.
Collaborate with stakeholders across business and technical teams to translate requirements into scalable architectures.
Oversee complex deployment programs, mentor team members, and maintain documentation standards.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Technical Advisory by conducting consulting sessions and workshops focusing on Process Modeling, Automation, Software Engineering, and Architecture.
Professional Services by helping customer/partner development teams, translating complex technical topics into prescriptive guidance with solutions for implementation projects.
Collaborate with CSMs, TAMs, Sales, Product, Engineering, and Support to drive adoption, retention, and expansion across strategic accounts.
Camunda is the leader in enterprise agentic automation, orchestrating complex business processes across agents, people, and systems, delivering trusted AI agents for business-critical processes. Over 700 leading innovators rely on Camunda to boost operational efficiency and elevate customer experiences.
Provide expert-level support for EXAScaler and Lustre, and other DDN product suite.
Triage, diagnose, and troubleshoot problems with the EXAScaler appliance and Lustre file system in production customer environments.
Provide technical support to Professional Services, Customer Support, and directly to customers.
DataDirect Networks (DDN) delivers AI and Data Management software and hardware solutions. They value engineering excellence, challenge-driven individuals fueled by curiosity, and encourage hands-on involvement and direct contributions to their mission.
Design, develop, and maintain Amazon Connect contact flows, leveraging AWS services such as DynamoDB, Lambda, and Lex Bots.
Implement and configure call routing systems, including routing profiles, queues, callbacks, emergency messaging, holiday routing, and dynamic messaging.
Collaborate with onshore/offshore developers and business stakeholders to deliver high-quality solutions tailored to the business needs.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation. They are a values-driven organization with a culture of relentless performance and over 1000 full-time professionals across 25 countries.
Serve as the primary escalation point for L1/L2 support on high-impact production issues.
Analyze and resolve problems across endpoints (Windows, macOS, mobile devices), networking, cloud services, and critical enterprise applications.
Perform detailed root cause analysis and develop preventative actions.
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants, offering best-in-class capabilities and shopper experiences. Backed by leading investors and headquartered in Chicago, it is one of the fastest-growing tech companies.