Own escalated cases end-to-end, investigating issues across conversational AI flows, voice integrations, REST APIs, and core banking connectors.
Analyze escalated AI conversations, categorize root causes, and close the feedback loop by writing and refining knowledge base articles.
Lead incident response for P1/P2 issues, coordinate with Engineering and customer teams, and write post-mortems for customer leadership.
Interface.ai builds Generative AI-powered virtual assistants for banks and credit unions, automating customer service across voice and chat for 100+ financial institutions. The company is remote-first and emphasizes high ownership and AI innovation at the frontier of financial services.
Build and execute the technology roadmap, defining digital transformation priorities for the business.
Implement telemetry, analytics, and reporting solutions to generate actionable insights.
Automate website monitoring and improve e-commerce platform reliability and performance.
Our partner is a rapidly growing direct-to-consumer business in Latin America. They operate in the beauty and wellness sector and are building a scalable technology function.
Administer and maintain AWS, Azure, and Microsoft 365 environments, including infrastructure and identity management.
Design and maintain infrastructure using Terraform, automate workflows with PowerShell, Bash, and Python, and integrate into CI/CD pipelines.
Support security hardening, compliance (NIST, CMMC, FedRAMP), and AI platform administration for tools like Claude and ChatGPT.
DEFCON AI is an insights company that leverages artificial intelligence, mathematical optimization, and data analytics for resilient optimization of complex systems. They empower customers to anticipate, assess, and mitigate disruptions, and operate under defense-sector compliance obligations.
Prepare, review, publish, update, and maintain digital content through a CMS, performing detailed QA on templates and validating metadata, accessibility, and formatting.
Identify repetitive manual processes and build automated solutions using Python, PowerShell, and APIs to reduce manual effort and increase production speed.
Coordinate content handoffs across content, design, engineering, localization, and vendor teams while managing multiple publishing workstreams and proactively communicating progress and blockers.
Blueprint is a technology solutions firm that helps organizations turn complex challenges into meaningful outcomes across AI, cloud, data, product development, and emerging technology. Their culture is built by people who care deeply about doing exceptional work, setting high standards, taking ownership, and continually challenging themselves to be better.
Design, deploy, and manage internal data platforms and production environments for multiple web services.
Collaborate with teams to architect technical solutions and ensure optimal service capacity and security.
Develop core product features around cloud services and Linux integration.
Dataiku is the platform for AI success, providing an enterprise orchestration layer for building, deploying, and governing AI. They support leading companies in operationalizing AI, with a focus on collaboration and control across multi-vendor environments.
Lead and coordinate teams for systems incidents and N1, N2, N3 technical support, ensuring service continuity.
Oversee SRE, reliability, monitoring, and observability practices to improve system stability and performance.
Manage capacity, availability, and business continuity initiatives, anticipating risks and maintaining service levels.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It operates remotely and focuses on using technology to streamline recruitment processes.
Serve as the first point of technical ownership for customer-reported issues, triaging tickets from intake to closure while coordinating specialist teams as needed.
Diagnose and resolve issues through configuration changes, workarounds, and collaboration with customers, documenting knowledge for continuous improvement.
Maintain clear communication with customers and contribute to trend analysis and process enhancements to support product feedback.
Sapio Sciences accelerates scientific discovery with a unified lab informatics platform integrating ELN, LIMS, and data management. The company is a collaborative, inclusive team that values innovation and quality.
Own end-to-end migrations of complex enterprise documentation into a modern platform.
Develop Python-based automation to parse and transform diverse content formats.
Build reusable tooling and processes to scale migration efforts.
The company provides a modern documentation platform for enterprises. It is a distributed, international team with a focus on innovation and customer success.
Own the technical direction and architecture of critical infrastructure domains, establishing scalable patterns and standards.
Lead complex, multi-team infrastructure initiatives from design through implementation and production operation.
Design and evolve AWS and Kubernetes infrastructure to enable teams to build and deploy systems reliably at scale.
We provide innovative identity and risk solutions, empowering institutions and individuals to transact with confidence. Our company is backed by world-class investors including Craft Ventures and Andreessen Horowitz, with offices across the US and India, and we are growing extremely quickly.
Provide first-level technical support to application teams for Databricks and cloud requests.
Execute automation and infrastructure as code to provision Azure resources and Data Landing Zones.
Collaborate with cross-functional teams to improve cloud support operations and documentation.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It uses technology to review applications and share shortlists with employers, who manage the hiring process.