Remote Information technology Jobs • Python

We are seeking a Senior Capacity and Performance Management Consultant to join our team in helping with Capacity and Performance Management adaptation to Cloud. The consultant would be responsible for implementing existing capacity & performance monitoring in Asset and Service level to enable the Capacity plan Roll out Phase.

Works on a diverse scope of problems, where each issue requires individual analysis of information provided within the tickets, which requires detailed problem techniques to solve. They devise solutions based on limited information and precedent and adapts existing approaches to resolve issues, using evaluation, judgement, and interpretation to select the right course of action. The Tier II Engineer will own each issue to resolution, escalating to Tier III or to the Product/Engineering team as needed.

Be part of a team that is committed to delivering best-in-class service to customers. Serve as the final point of escalation and resolution for advanced technical support, handling highly complex products, escalated issues, and confidential security matters. Provide advanced technical support to diverse audiences. Take ownership of customer support experience and drive customer success in the Azure platform.

As a key member of the Systems Administration team within Operations Engineering, you will be responsible for the administration and operations of the global cloud infrastructure that runs our SaaS product. Contribute to Configuration Management and Infrastructure as Code for ServiceNow’s global private cloud. Develop tools in Python, bash, and JavaScript to replace manual work and improve customer maintenance experience.

As one of the founding dedicated Technical Support Engineers, you will oversee issues in all support tiers and play a key role in shaping Orb’s Support Team and overall customer experience. You’ll address issues raised through various channels like Slack and email, be a linchpin in the feedback loop to our Product organization, and be a key interface for production issues with our Engineering team.

You will be working on answering support requests from potential customers to setting up a local proxy to debug outgoing Web3 requests. Responsible for ensuring that we provide resolutions to customers quickly and translate customer hardships into actionable items for our developer team to fix. You will be crucial in debugging the core issues customers are having.

Lead or supervise system diagnostics and analysis for complex logistics applications in mainframe and distributed environments supporting software conversion or migration projects. Evaluate commercial software tools, recommend integration strategies, and develop scripts, programs, and utilities to support system modernization. Provide technical support and conduct root cause analysis of system performance issues.

We are seeking an experienced Senior Infrastructure Engineer to join our team. In this role, you will be responsible for the design, maintenance, and optimization of our cloud and on-prem infrastructure supporting all customer-facing products.

In this role, you will serve as a Tier 2 support professional, ensuring that technical requests escalated via the support system are triaged and handled quickly and accurately. Working within a highly matrixed and collaborative environment, you will troubleshoot technical issues. This is a mid to senior level position serving as an individual contributor.

Join the Support & Success Engineering team to solve complex issues related to pricing and transaction flows, ensuring performance and accuracy. This role bridges customer needs and technical investigation, requiring curiosity, technical strength, and passion for DeFi. You'll bring clarity to complex issues, build tools to scale support, and shape a more reliable financial ecosystem.