Remote Information technology Jobs · VPN

The Senior Technical Consultant (AI) acts as the functional and technical expert for customer engagement teams, advising clients and configuring ServiceNow AI solutions using best practices. They design and implement AI systems with NowAssist skills, AI Agents, and Workflow Data Fabric and troubleshoot errors. They support users and develop solutions for complex use-cases, ultimately delivering impactful AI solutions on the platform.

Provide technical assistance to end users via phone, chat, email, or remote access tools, identify and resolve common technical problems, manage and document incidents from opening to resolution, ensuring customers receive fast and satisfactory solutions, help users with installation and configuration of basic hardware and software, and maintain records in the ticketing system.

As a Network Engineer, you will provide 24/7 network support to clients across the globe with a proven track record and enthusiasm for working in a fast-paced environment. Responsibilities include handling and troubleshooting network and security-related issues, implementing security measures, and configuring SD-WAN. You will drive technical calls, demonstrate strong communication skills, and work in a billable environment to achieve targets.

Implement and maintain cloud network configurations including VPCs, subnetting, routing, and segmentation. Configure Route 53 DNS zones, routing rules, failover, and internal/external resolution. Set up and maintain VPN and AWS Direct Connect connectivity for hybrid or multi-environment integration.

As a Remote Support Engineer II, you will manage and resolve complex technical issues within multi-tenant environments, ensuring uptime, stability, and security across client systems. You'll lead advanced troubleshooting across networking, servers, and endpoint infrastructure, acting as a trusted technical resource for our clients in a dynamic environment.

Join Ro’s Information Technology Engineering team as our Senior Network Engineer in this hands-on, non-managerial role that owns the design, build, and care-and-feeding of enterprise networks, Wi-Fi, remote-access stack, and cloud telephony platform that keep our clinicians and patients connected. You’ll work with market-leading network, security, and collaboration vendors to deliver fast, secure, always-on connectivity across offices, pharmacies, and hybrid remote teams.

The Technical Support Specialist is responsible for analyzing, installing, configuring, and maintaining network infrastructure while supporting field technicians, guiding setup, documentation, and ensuring devices meet business needs. The role includes configuring multi-site switching, routing, and wireless environments, assisting with the setup of firewalls and VPNs, and troubleshooting network, software, telephone, and security system issues.

As Liatrio continues to grow, they’re looking for a hands-on Internal IT Manager to support their fully distributed team by keeping systems secure, laptops configured, and employees set up for success from day one, being the first point of contact for all things technical at Liatrio by handling everything from laptop setup and configuration to troubleshooting issues with connectivity, accounts, and software tools.