Define and execute the vision and strategy for the Customer Success Management function.
Lead, coach, and expand a growing team of Customer Success Managers.
Ensure the CSM team delivers measurable outcomes for customers.
TOPdesk's mission is to ensure customers achieve value from our offering, leading to long-term retention, satisfaction, and sustainable growth. They are looking for a Director of Customer Success Management (CSM) to lead the successful rollout and expansion of their CSM function, with a growing team across the Netherlands and Germany.
Drive value across a national estate overseeing a varied property portfolio.
Work with senior stakeholders and influence real estate strategy.
Contribute to property management excellence with autonomy and visibility.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
LumiMeds is a fast-growing U.S.-based telehealth company focused on weight management and long-term metabolic health. They work with a fully remote, globally distributed team and pride themselves on moving quickly, communicating clearly, and building systems that actually work.
Design and implement a structured onboarding program for internal CX agents and BPO partners across international markets.
Own a centralized, scalable Knowledge Management system including Help Center content, internal SOPs, macros, and workflows.
Design and operate a robust QA framework across all channels and regions.
Grüns believes that foundational nutrition should be simple and convenient for everyone and are dedicated to bringing comprehensive and real nutrition through their gummies, formulated from 60 nutrient-dense and whole-food ingredients. They operate in a fully remote, high-trust environment and come together bi-annually for off-sites to connect IRL.
Own executive-level delivery oversight for up to four concurrent client programs, ensuring quality, speed and measurable outcomes.
Lead and manage Delivery Managers, providing direction, coaching, performance management and escalation support.
Serve as a senior client partner, engaging regularly with C-level stakeholders to align on priorities, progress, risks and value realization.
TechTorch is a high-growth enterprise technology consultancy partnering with the world’s leading private equity-backed businesses. They deliver AI-powered transformation programs across AI agents, Generative AI, enterprise data platforms, and modern CRM ecosystems, driving measurable value at speed and scale.
Implement impactful quality and efficiency projects
Build a dynamic, proactive, and high-performing team
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, they surpassed $2B in revenue in their last fiscal year and became a public benefit corporation (PBC).
Maintain internal control and momentum on critical accounts, consistently driving next steps.
Act as the primary point of contact for customer support case escalations.
Analyze trends in escalations to identify systemic issues and recommend improvements.
Ping Identity provides a cloud identity platform that makes digital experiences secure and seamless. They serve large enterprises worldwide and are headquartered in Denver, Colorado, with offices and employees around the globe. They have a culture that empowers employees to do their best work.
Manage Genesis initiatives within customer accounts in territory.
Hire, manage and develop Genesis team members.
Educate sales team on Genesis best practices and how to implement within their territories.
Intuitive is dedicated to advancing minimally invasive care through ingenuity and intelligent technology. They foster an inclusive and diverse team committed to making a difference in healthcare.
Lead and deliver the regional food safety, health and safety strategy aligned to company objectives.
Provide expert guidance, coaching and support to operational teams and Food, Health & Safety Managers.
Ensure consistent implementation of policies, procedures, training and safety initiatives across all regions and locations.
BaxterStorey creates beautiful spaces, exciting menus and friendly teams for clients in various locations. They strive to support employees in building their careers and creating a hospitality legacy, with a focus on continuous learning and improvement.
The Director, IP Recordals will shape and lead the delivery and customer engagement model for our global Recordals service. This senior role focuses on implementing a scalable Target Operating Model, ensuring our clients receive consistently exceptional support and guidance. You’ll play a key part in strengthening customer confidence, encouraging use of our IP Solutions Digital Platform, and driving ongoing process improvements to keep the service efficient, reliable, and future-ready.
RWS helps protect their customers’ ideas and innovations. Our purpose is to unlock global understanding, celebrating difference, inclusivity and diversity.