In this role, you will support the design, testing, and continuous improvement of the messages and workflows that guide members through their journey. You will work closely with Operations, Product, and AI teams to run A/B tests, analyze results, learn from data, and help scale the ideas that work. This is a hands-on, high-impact role where you’ll combine creativity with analytical thinking.
Serve as the lead program manager for all NA/EU training delivery programs, including course onboarding, training quality assessment, and feedback analysis, from planning to evaluation. Partner with Curriculum Development, Operations, and Certification teams to ensure timely, high-quality delivery that meets business objectives. Collaborate with the Release Program Manager to integrate new product releases and updates into the training curriculum.
The Operational Excellence Coach leads major Lean and cultural transformations across customers in the Food & Beverage, CPG and General Manufacturing industries through the implementation of QAD Redzone software and expert level coaching. Coaches work within highly autonomous teams led by a Coach Director, have practical experience of delivering CI in plants and believe in leading-through-doing.
Support and execute change management activities, ensuring successful adoption of new initiatives, and minimizing resistance across the organization. Assess change impacts, develop communication and training plans, and foster collaboration among stakeholders to drive effective transitions. This position requires a balance of strategic understanding and hands-on execution, with a strong focus on enabling smooth transitions, ensuring stakeholder engagement, and embedding change management into everyday processes.
As Procurement Business Operations Support Manager within the Global Procurement Office, you will lead a team of two PBS Administrators and oversee the entire remuneration process for France—from supplier declarations and compliance controls to the distribution of procurement-related earnings. Additionally, you will be responsible for optimizing administrative workflows and harmonizing procedures across regions.
This role demands a strategic thinker who can balance vision with execution—someone who understands the future of operations, can assess organizational needs, and will collaborate with our team to ensure the successful execution of our transformation initiatives. You will work with cross-functional teams to foster clarity, alignment, and successful delivery. Essential qualifications include strong program management and communication skills.
We are looking for a Senior Delivery Implementations professional to join our Delivery Solutions team. The Delivery Implementations team plays a crucial role in ensuring successful project delivery for our clients by overseeing the onboarding, integration, and operational readiness of new merchants and partners. This role bridges commercial commitments with operational execution.
Manage a team of new and established Customer Success Managers in a fast-paced environment, driving KPIs and providing necessary support. Maintain team engagement, manage up to 10 members, and handle escalations. Report on churn risks, analyze data for improvements, and develop the team's skills to achieve metrics and career goals. Maximize efficiency, build lasting customer relationships, and coordinate with recruiting to hire new members.
This is a strategic leadership role accountable for shaping and scaling the global workplace experience across geographies and working models—office, hybrid, and remote. You’ll lead a growing team of Workplace Managers and Specialists, steering compliance, innovation, major projects, and employee-centric experiences during a key phase of organisational growth.
We’re looking for a structured, hands-on Operations Lead to help design and implement scalable, efficient internal processes across Scarpel. Reporting directly to the COO, this role serves as a bridge between strategy and execution, ensuring that teams across functions operate in alignment, with clear systems and measurable outcomes that drive sustainable growth. The Operations Lead will focus on optimizing workflows, improving communication between departments, and promoting operational excellence.