Remote Operations management Jobs • Europe

The Engagement Manager will oversee and mentor analysts/consultants, facilitate project teamwork, lead client interaction, develop presentations and are responsible for key facets of the assigned client business. They will carry out the client’s vision and ensure proper alignment of resources to deliver against it, leading the team to deliver exceptional work and client satisfaction.

As Global Head of Support, you’ll lead a globally distributed team and scale support with the company’s growth. You'll own the global support strategy, optimize team structure, and drive continuous improvement. This role involves leading the rollout of AI-driven tools to increase efficiency and improve customer satisfaction, requiring close collaboration with various teams.

Lead the SMB strategy, team, and execution, build or scale renewal programs, launch customer portals, and use Salesforce to streamline customer engagement. Manage a team, work directly with customers, and partner with our Revenue Operations team to develop the processes and tools to scale. Build the future of customer experience for their SMB clients starting with an industry leading renewal rate and scaling toward automation.

As Junior Category Manager Italy (m/f/d) at Redcare Pharmacy, you will play a pivotal role in driving the success of our Italian assortment by managing and optimizing our e-commerce product portfolio. You will analyze category KPIs and market data to identify growth opportunities and new assortments, optimize performance, and react to current developments. You will also be responsible for onsite pricing and work closely with marketing teams on product placement.

Lead and grow our implementation team and oversee the successful onboarding and deployment of our Rillet platform across a growing portfolio of clients. Shape and scale the implementation strategy and team structure. Analyze client business processes to configure effective solutions. Oversee data migration, reconciliation of large data sets, and integration of Rillet’s platform with external systems.

The Operational Excellence Coach leads major Lean and cultural transformations across customers in the Food & Beverage, CPG and General Manufacturing industries through QAD Redzone software and expert level coaching. Coaches work within autonomous teams, have practical experience of delivering CI in plants and believe in leading-through-doing. They work directly with customers’ shop floor staff, frontline leaders, CI directors and C-level executives.

The Customer Success Team Lead is responsible for driving customer retention and growth through direct account management and team leadership. This role involves supervising a team of Customer Success team members while personally managing a portfolio of accounts. You will be delivering exceptional customer outcomes and coaching team members to achieve their goals.

As Implementation Manager, you will lead the rollout of TradeLink for new customers, ensuring a smooth onboarding experience. You’ll collaborate with supply chain stakeholders, translate complex logistics needs into smart digital solutions, and drive partner adoption across our platform.

We’re looking for an EMEA/APAC based Technical Support Manager to join our small but mighty, globally distributed team and service a variety of different personas & customers as we scale to reach 100+ million connected users. Our support team is heavily relied upon to help shape the future product & engineering roadmap of our rapidly scaling platform.

We are seeking a strategic and commercially-minded Head of Vendor Management to build and lead our vendor management function, responsible for commercial relationships with key external technology and service providers for customer-facing teams. The ideal candidate will be a strong negotiator, commercially astute, and experienced in managing complex, cross-functional vendor relationships across Sales, Customer Care (CUCA), and Moderation platforms.