Lead and develop a team of Technical Support Specialists, setting clear goals and expectations.
Spend a minimum of 2 hours per week in customer-facing queues to stay connected to the customer experience.
Own AI or automation initiatives, using Zapier’s products to reduce ticket volume and improve workflows.
Zapier is a company that builds and uses automation tools to make work more efficient, creative, and human. They are an all-remote company and value diversity and inclusivity.
Lead engagements from initiation through delivery, ensuring client satisfaction.
Build trust with clients by acting as a strategic partner.
Facilitate workshops and translate outcomes into structured action plans.
AZX accelerates positive impact in critical industries through AI transformation. They are growing quickly and work with category-leaders in real estate, energy, logistics, and utilities. They aim to create the ultimate place to work for those passionate about AI and making a positive impact.
Define long-term growth plans and operational KPIs.
Mentor and coach business unit leaders and teams.
Support product innovation and assess customer value.
Jobgether is a platform connecting job seekers with employers. They use an AI-powered matching process to ensure applications are reviewed quickly and objectively.
Own and optimize CX platforms, ensuring performance and alignment with operational needs
Design and improve support workflows, automation, and ticketing logic
Lead strategic automation and AI initiatives, including chatbot development and CRM integrations
Age of Learning is a leading developer of learning resources for Pre-K through 5th grade, helping children build a foundation for academic success. They have served over 50 million children worldwide and are a global leader in advancing equity, access, and opportunity for all children.
Lead, hire, and develop a high-performing global Customer Engineering & Support (CES) Operations team.
Design and implement learning programs to ensure technical proficiency, AI adoption, industry knowledge, and professional development.
Manage technical documentation, knowledge programs, and internal/external content to improve support efficiency and self-service capabilities.
Jobgether is a platform connecting job seekers with employers through an AI-powered matching process. They aim to ensure applications are reviewed quickly and fairly, identifying top candidates for hiring companies.
Translate CEO & Board vision into priorities, OKRs, and execution plans
Drive cross-functional initiatives and operating cadence
Prepare CEO for board, investor, and key stakeholder engagements
Jobgether is a company that uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Partner with senior BizOps leaders and cross-functional stakeholders to solve complex problems, lead strategic projects and surface actionable insights.
Build systems that help Zapier move faster operating effectively; bring a systems mindset and thrive in ambiguity.
Leverage AI and automation to test ideas and continuously improve how the team works.
Zapier builds and uses automation every day to make work more efficient, creative, and human. They are a remote-first company that values diversity and inclusion.
Serve as the enterprise Inspection Readiness Leader by defining strategy, policies, standards, governance frameworks, roles, responsibilities, escalation pathways, and operating models across all ARI sites and functions.
Design, implement, and sustain a standardized enterprise inspection readiness program, including lifecycle models for pre-inspection, active inspection, and post-inspection phases.
Provide enterprise-level oversight of inspection readiness posture, assess site readiness maturity using risk-based criteria and inspection indicators, and identify systemic inspection risks requiring enterprise remediation.
American Regent, Inc., a Daiichi Sankyo Group Company, is a top-10 injectable manufacturer, developing, manufacturing, and supplying high-quality generic and branded injectables. They have locations in New York, Ohio, and California and sales territories nationwide and have been in business for over 50 years.
Audit GTM workflows across sales, marketing, and CS to identify high-impact opportunities for AI and agentic automation.
Design and build agentic workflows using tools like Clay, Claude, and Hightouch that replace manual busywork and accelerate pipeline
Lead enablement across GTM teams; train reps, marketers, and CSMs on new AI-powered workflows and drive sustained adoption.
Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance. We are a leader in AI marketing and partner with industry leaders like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.
Oversee all operational aspects of the global Electrical Vehicle (EV) charging and Out of Home (OOH) Advertising station network.
Ensure efficiency, scalability, and high standards of service delivery.
Strategic planning, team leadership, and continuous improvement of operational processes to support company growth, leveraging of AI and automation.
Jolt is a global digital out-of-home (DOOH) and electric vehicle charging company, operating across Australia, the UK, Canada, and New Zealand, and now expanding into the United States. They combine EV charging infrastructure with premium digital media, connecting brands with people in high-attention, real-world locations.