Drive transformation, enhance operational efficiency, and ensure our teams embrace change with confidence and clarity. Lead Change Strategy – Develop and execute change management frameworks that drive successful adoption of new processes, tools, and initiatives across CSS. Drive cohesive approach for change and adoption across platforms.
This pivotal role is responsible for defining and executing a scalable, AI-enabled, data-driven, and proactive customer success experience for our global portfolio of customers. You will leverage automation, data analytics, and self-service resources to drive customer adoption, health, and retention, complementing our high-touch Customer Success programs. The ideal candidate will be a strong leader with experience leading customers to value.