Maintain accurate records, share feedback with internal teams, and adapt to changing priorities across support activities.
Our partner is a transportation company that connects riders, drivers, and healthcare partners through a reliable platform. They are a growth-oriented company with a global team, emphasizing empathetic support and continuous improvement.
Build and manage the contributor network across Latin America, including recruitment, training, and supervision of field agents and partners.
Own end-to-end data-collection projects from specification to accepted delivery, ensuring quality, volume, timeline, and budget.
Travel regularly across the region to meet contributors, run recruitment drives, and oversee collection days in person.
Rwazi is a global consumer-intelligence company that turns real-world data collected by contributors into intelligence for brands. It operates with a network of contributors and an operations team that ensures projects are delivered on spec, on time, and paid.
Handle customer service and communication, including responding to emails and providing order updates.
Manage order processing, delivery coordination, and administrative support tasks.
Prepare reports and maintain spreadsheets using Excel and Google Sheets.
20four7VA connects offshore independent contractors with clients worldwide, primarily in developed markets. They offer competitive rates, weekly payments, free training, and constant support to contractors.
Deliver in-person onboarding sessions across the UKI to source and onboard riders, ensuring marketplace supply meets demand.
Secure hyper-local supply in historically hard-to-source areas and manage seasonal demand with targeted plans.
Optimize onboarding processes and enhance the rider experience by collaborating with internal teams and refining systems.
Deliveroo is a food delivery marketplace that transforms the way people shop and eat. They are part of DoorDash, with a collaborative, inclusive culture focused on impact and growth.
Coordinate domestic and international shipments with freight forwarders and ensure smooth order fulfillment.
Prepare and maintain commercial shipping documentation and classify products using HS Codes.
Update and maintain data across ERP systems and assist with operational reporting and process improvements.
Assist World connects businesses with skilled virtual assistants globally. They are a remote-first company offering flexible opportunities and small-team culture with unique perks.
Manage high-volume customer inquiries across email, live chat, and ticket management platforms.
Process order updates, modifications, replacements, credits, refunds, and account changes.
Partner closely with Operations, Logistics, Fulfillment, and other internal teams to resolve issues.
The company provides ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. They are a fast-growing North American company that values customer experience and operational success.
Process international customer orders and prepare export documentation using SAP and Salesforce.
Support customers with order status, shipment updates, and resolve routine discrepancies.
Coordinate with logistics, quality, and sales teams to ensure timely shipment execution.
Ingredion is a global plant-based ingredients solutions company that makes sweeteners, starches, and biomaterials used in everyday products. The company values diverse perspectives and fosters a collaborative culture of innovation, with a global team across more than 60 industries.
Manage and motivate a team of Technical Support Specialists handling inbound calls and emails on a 24/7 schedule.
Develop strategies to promote adherence to performance goals, create policies and SOPs, and assist in resolving complex customer issues.
Coordinate training sessions and ongoing development programs to enhance team skills and improve operational efficiency.
HungerRush is a leading provider of integrated restaurant solutions, offering its flagship HungerRush 360 cloud POS system to help operators manage their businesses. The company's size and culture are not detailed in this posting, but the role emphasizes continuous improvement and team development.
Manage projects to train customers on logistics software and analyze routing operations.
Implement tools and verify customer data to optimize logistics services.
Provide post-implementation support and adapt to shifting priorities.
VIP is a technology company with deep roots in the beverage distribution industry. They are growing fast and offer a platform with significant growth ahead.
Perform accurate data entry into the Transportation Management System (TMS) and maintain shipment records.
Evolve into load management, track and trace, and carrier communication for freight brokerage operations.
Ensure documentation like Bills of Lading and Proofs of Delivery are collected and processed timely.
20four7VA connects offshore independent contractors with clients worldwide, focusing on developed markets like the US and UK. They operate as a remote staffing agency for various business support roles.
Accurately enter logistics and shipment data into ERP systems and internal tracking tools.
Coordinate with suppliers, customers, and internal teams to ensure timely shipments.
Maintain accurate records while ensuring attention to detail across all logistics activities.
Frontier is a subsidiary of Fresh Prints that helps high-growth companies hire world-class global talent. It is a fully remote company with a team of 380+ people across the globe, focusing on connecting innovative businesses with outstanding professionals.
United States
Unlimited PTO
16w maternity
16w paternity
Own Dasher quality for catering by taking end-to-end ownership of delivery quality, ensuring on-time arrival, accurate drop-off, and clean handoff.
Find the right logistics model by testing different approaches to Dasher selection, batching, timing, and equipment to see what holds up in the real world.
Use AI to optimize operations by building automated workflows and turning manual analysis into repeatable processes the team can scale.
DoorDash is a technology and logistics company that empowers local economies by enabling door-to-door delivery. They are growing rapidly, constantly changing, and committed to employee well-being through comprehensive benefits and a diverse, inclusive culture.
Triage, route, and resolve delivery-related support tickets to ensure efficient service.
Serve as the first point of contact for internal teams and clients, maintaining clear communication throughout ticket resolution.
Perform quality checks on completed tickets and ensure adherence to established workflows and standards.
Level Access is a leader in digital accessibility, dedicated to creating inclusive digital experiences for everyone. The company values workforce diversity and offers a competitive benefits package to support employee well-being and work-life balance.
Process incoming orders and returns, validate accuracy, and coordinate with warehouses for timely dispatch.
Own LTL freight scheduling, manage complex logistics, and maintain key documentation (BOLs, SLIs).
Communicate order status updates to customers and internal stakeholders via email, phone, and in person.
Verkada is transforming security with an integrated AI-powered platform for video security and access control. The company serves over 30,000 customers including Fortune 500 companies, has a $5.8B valuation, and employs a rapidly scaling team across 170+ countries.
Deliver exceptional customer support across email, SMS, and other channels with proactive communication.
Coordinate logistics, inventory, and fulfillment operations to ensure smooth processes.
Support project management and process improvement initiatives to drive operational excellence.
Assist World is a remote-first e-commerce company that connects businesses with virtual assistants. The company values independence and efficiency, with a lean team and a culture of ownership and proactive problem-solving.
Manage high-volume customer inquiries through email, live chat, and ticket management platforms, ensuring professional and accurate responses within SLA targets.
Handle order support, account management, and operational issue resolution while coordinating with cross-functional teams.
Proactively identify recurring issues and contribute to process improvements and knowledge management.
They provide ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. They are a fast-growing North American company that values customer experience and collaborative international teamwork.
Own the onboarding relationship for each customer, keeping implementation on schedule.
Configure the platform, set up integrations, and train customers effectively.
Use AI tools to improve onboarding efficiency and identify issues early.
Super Dispatch builds software for the auto transport industry, including a Carrier TMS, Shipper TMS, SuperPay, and Super Loadboard. They are a fully remote, distributed team focused on transparency and solving complex problems.
Manage a remote team of vertical leaders and analysts, ensuring operational excellence across outbound, inbound, B2B/VAS, and fulfillment center support.
Develop data-driven action plans, monitor KPIs, and implement strategies to meet service level agreements and reduce manual work.
Foster a high-performance culture through bi-weekly 1:1s, goal setting, and cross-functional collaboration to resolve escalations and drive process improvements.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants. Backed by top investors like Menlo Ventures and SoftBank, it is one of the fastest-growing tech companies headquartered in Chicago.
Monitor autonomous robots using remote assistance tools and dashboards
Follow step-by-step procedures to support standard operational scenarios
Escalate technical or operational issues to shift leads and document observations accurately
DoorDash is a technology and logistics company that empowers local economies through on-demand delivery services. DoorDash Labs, an independent team within DoorDash, explores robotics and automation to transform last-mile logistics, and the company is committed to diversity, innovation, and employee well-being.
Support business clients through high-volume email, live chat, and ticket management platforms, resolving issues and meeting SLA standards.
Process order updates, account changes, and coordinate resolutions for delivery issues while maintaining accurate customer records.
Collaborate with Operations, Logistics, and other teams to escalate and resolve complex cases, ensuring positive outcomes.
The company provides ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. It is a fast-growing North American company that prioritizes customer experience and operational success.