Deliver CTR/CTS and Housing Benefits consultancy and training to UK local authorities, helping them navigate migrations, billing, and software implementations.
Work closely with customers to understand their challenges and ensure they get maximum value from NEC Revenues & Benefits solutions.
Contribute to product development, create user guides, and deliver seminars while staying updated on relevant legislation and product changes.
NEC Software Solutions, part of global tech giant NEC Corporation, provides software solutions that help governments, hospitals, police forces, and local authorities run critical public services. With over 3,000 employees, the company fosters a culture of innovation and support, enabling its team to make a world of difference.
Acts as a dedicated consultative resource for Sales and customers on Microsoft Solutions up to intermediate level, providing recommendations that fit customer goals.
Provides Microsoft Volume Licensing product, pricing, and program guidance to Account Managers and customers.
Manages inbound requests, processes contract amendments, and stays current on programs and market trends.
Connection calms the confusion of IT by guiding the connection between people and technology, helping customers manage warehouse inventory, equip their workforce, or secure their data through tech hardware, software, cloud solutions, and support services. Our team is strengthened by diverse backgrounds and experiences, driving innovation and creative technology solutions.
Assist customers with PDI Enterprise software issue resolution, documenting work in case notes and escalating issues appropriately.
Identify, analyze, and resolve issues while working with SMEs and Software Engineers to create knowledgebase content and support software quality assurance.
Provide on-call support, mentor team members, and occasionally instruct classes on PDI products and best practices.
PDI Technologies empowers convenience retail and petroleum brands with cutting-edge technology solutions, including loyalty programs, shopper insights, and real-time market intelligence via apps like GasBuddy. They are a global team committed to excellence, collaboration, diversity, and growth.
Provides high-quality technical support to partners via multiple channels including email, phone, chat, and remote sessions.
Investigates, documents, and resolves technical issues while escalating critical incidents to appropriate teams.
Maintains knowledge base articles and identifies trending issues to improve product and service quality.
ConnectWise is a global leading software company providing a suite of tools for technology solution providers to manage their businesses and deliver customer experiences. With over 3,000 colleagues worldwide, the company fosters an inclusive culture where every employee is valued for their unique contributions.
Provide first-line technical support for Windows systems, peripherals, and Microsoft Office applications.
Log, track, and resolve support tickets while escalating issues to higher-level teams as needed.
Deliver excellent customer service by guiding users through solutions and following established procedures.
Peraton is a next-generation national security company that delivers mission-critical technology and IT solutions to protect the nation and allies. It supports every branch of the U.S. armed forces and essential government agencies as a large, trusted mission capability integrator.
Provide excellent customer support to first responders and civilian staff via email, phone, and chat.
Troubleshoot and replicate software issues, escalating them to engineering and project management teams as needed.
Maintain strong working knowledge of the product suite, translate product knowledge into user solutions, and contribute to the knowledge base.
Mark43 builds powerful, scalable software for public safety agencies, improving the tools first responders rely on. The company is growing quickly and values humility, curiosity, and diversity of thought and experience.
Respond to customer inquiries by phone and email in a professional and timely manner.
Assist with general questions about products, services, and technology solutions, and coordinate quote requests.
Maintain accurate records of communications and collaborate with internal departments to resolve customer concerns.
EconRam Systems provides enterprise IT hardware and technology solutions to businesses and public-sector organizations, including servers, storage, networking, and workstations. They are a small to mid-sized company seeking a dependable team member with a professional and collaborative culture.
Perform analysis and review of business practices, approve and change pricing, and review applicant files to sign leases.
Override screening in false positives, analyze ledger corrections, and ensure timely deposit refunds.
Partner with Revenue Management, Entrata Support Group, and Regional Property Managers to support business operations.
Extenteam is an AI-driven operations platform for short-term rental property management, founded in 2021 and based in Miami. They handle guest communication and operational workflows for 80,000+ properties, fostering a hands-on 'founder mode' culture that emphasizes innovation and high performance.
Drive successful client onboarding and adoption of Softdocs's Etrieve platform.
Partner with project managers and technical consultants to align system configuration and client deliverables.
Analyze client business processes and deliver documentation and training to ensure desired outcomes.
Softdocs provides a cloud-based platform for document management, electronic forms, workflow automation, and e-signatures, helping public-sector organizations modernize operations. With over 1,000 education and government clients, the company emphasizes a people-first culture, authenticity, and long employee retention.
Answer customer questions by phone, email, chat, and web accurately and courteously.
Resolve issues on first contact, escalate complex cases, and document every interaction in Zendesk.
Follow CTrides service standards, attend training, and support teammates to meet customer expectations.
We are the world's trusted infrastructure consulting firm, partnering with clients to solve complex challenges in water, environment, energy, transportation and buildings. Our global team of over 50,000 professionals delivers projects that create a positive and tangible impact around the world.
Serve as primary point of contact for clients, managing inbound and outbound communications with professional excellence.
Utilize web-based tools to efficiently resolve inquiries and ensure a seamless, positive customer experience.
De-escalate issues, escalate when necessary, and track call information for auditing and reporting purposes.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology and sustainable practices. With a global workforce of 500,000 across 300 languages, they prioritize inclusion, diversity, and career growth.
Handle inbound and outbound customer support via phone, email, and chat for energy efficiency programs.
Assist applicants and program participants with rebate status, scheduling, submittal procedures, and program guidelines.
Complete administrative duties and professional outreach while maintaining high customer satisfaction.
AdNet/AccountNet, Inc. is a management consulting firm that provides high-quality staffing and executive search services. Founded in 1990, it is an 8(a), WOSB, and WBE-owned company that emphasizes unconditional acceptance and belonging in its culture.
Provide professional, friendly, and timely support for Softdocs products via email, chat, phone, and case management tools.
Document every issue, action, and outcome accurately while managing multiple open cases in a fast-paced environment.
Troubleshoot by interpreting application and system logs, databases, and application behavior to identify root causes.
Softdocs provides a cloud-based platform for document management, electronic forms, workflow automation, and intelligent document processing for public-sector organizations like education and government. With over 1,000 clients and a fully remote, people-first culture, the company values Candor, Curiosity, Collaboration, Grit, and Inclusivity.
Provide customer support for IT issues via phone, email, voicemail, and incident tickets.
Troubleshoot hardware and software on Microsoft and Apple devices, including healthcare-specific applications.
Document, resolve, and assign incidents using ServiceNow while ensuring customer satisfaction.
Emory Healthcare is a leading healthcare system providing comprehensive medical services. With a large workforce, they foster a supportive culture focused on professional growth and well-being.
Make outbound calls to promote and sell security solutions.
Build and maintain long-term customer relationships and ensure satisfaction.
Ajax Systems is the largest manufacturer of security systems in Europe, offering end-to-end solutions for homes and businesses. The company employs 5,000 specialists and fosters a resilient, local-team culture.
Provide day-to-day support for enterprise applications, resolving assigned tickets and incidents within service levels.
Troubleshoot application, integration, and data issues, perform root cause analysis, and implement permanent fixes.
Configure and maintain applications, coordinate testing, and support end-user training to improve adoption.
Spark Power is the leading independent provider of end-to-end electrical services and operations and maintenance services to the industrial, utility, and renewable asset markets in North America. Their highly skilled and dedicated people, combined with their knowledge of the power industry, technology expertise, and commitment to safety, deliver the right solutions to keep customers' operations up and running today and better equipped for tomorrow.
Own complex support cases through resolution with clear, timely customer communication.
Diagnose and resolve undocumented issues using logs, APIs, and test environments.
Mentor peers, create knowledge articles, and drive product and process improvements.
Magnet Forensics is a global leader in digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, and IoT devices. With thousands of customers worldwide and employees based around the globe, the company fosters a culture of learning, integrity, and making a difference.
Handle phone, email, and written inquiries regarding release of medical records with accuracy and professionalism.
Investigate and resolve customer questions, documenting all interactions in internal software systems.
Follow strict confidentiality and compliance guidelines, meeting productivity and quality standards.
The company provides healthcare information services, specializing in the release of medical records and related customer support. It maintains a structured, process-driven environment focused on accuracy, compliance, and confidentiality.
Serve as the escalation point and subject matter resource for complex customer service issues across multiple channels.
Coach and mentor the customer service team, coordinate workflow, and assist with team administration.
Investigate and resolve customer inquiries, identify root causes, and collaborate with service partners to ensure satisfaction.
PNC is a diversified financial services company offering banking, lending, and investment services to customers and communities. With a history spanning nearly 160 years, it fosters an inclusive workplace culture focused on customer experience and smart risk management.
Field incoming help requests from end users via telephone, e-mail, and chat, prioritizing and documenting issues.
Troubleshoot and resolve client computer and account issues using diagnostic tools and escalate as needed.
Record, track, and document problem-solving processes to ensure accurate reporting and prevent future issues.
Cyber Advisors provides technology consulting and managed services to a dynamic customer base, focusing on growth and learning. The company emphasizes a healthy work-life balance and a collaborative, team-oriented culture with opportunities for career advancement.