Own client relationships post-implementation, driving renewals and expansion.
Monitor customer health metrics and adoption trends to reduce churn and increase value.
Act as the voice of the customer, collaborating with cross-functional teams and supporting events.
Granum is a software company providing industry-specific solutions for landscapers and arborists across North America. Its collaborative and supportive culture has earned multiple awards, including being named a 2024 Best Place to Work.
Own customer onboarding, adoption, and success by creating success plans and guiding implementation.
Proactively identify churn risk, build mitigation strategies, and coordinate account teams to drive outcomes.
Act as a trusted advisor and champion builder, uncover expansion opportunities, and own renewals.
LaunchDarkly provides a feature management platform that lets developers release and control software features safely and efficiently. The company values teamwork, transparency, and customer obsession, fostering an open and collaborative culture.
Partner with initial customers to drive product value and build trusted advisor relationships with executive sponsors.
Evolve the customer onboarding strategy and collaborate cross-functionally to translate business needs into solutions.
Drive adoption, engagement, and growth by helping customers achieve transformational goals in partnership with Moveworks.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, data, and workflow to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.
Maintain and develop long-term relationships with strategic customers across the USA region.
Act as a trusted advisor to C-level executives, control delivery processes, and identify red flags early.
Grow customer portfolio through zero churn and active cross/up-sales, achieving high NPS scores.
Creatio is an AI CRM and workflow platform enabling people and AI agents to collaborate without limits. With a global team and ecosystem, Creatio serves thousands of customers in over 100 countries, recognized as a Leader by analysts and named to Inc.'s Best Workplaces list, emphasizing employee wellbeing and strong culture.
Develop and execute strategic success plans aligned with customer business objectives to drive retention and growth.
Build and nurture relationships with C-level executives, IT, and operational leaders to drive adoption and advocacy.
Leverage customer data to identify expansion opportunities and collaborate with Sales on upsells and cross-sells.
Connecteam is the leading platform for managing deskless teams, bringing daily operations and team communication into one intuitive app. Trusted by over 80,000 businesses and backed by $220M+ from Insight Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding with a supportive, caring culture.
Lead post-sales activities for strategic mid-market customers, owning renewals, account health, and platform maintenance.
Analyze data to derive insights, identify risks, and collaborate with internal teams to drive adoption, retention, and ROI.
Serve as the voice of the customer, facilitating collaboration with Product, Engineering, Sales, and Professional Services.
LineLeader provides a childcare management platform that helps centers grow enrollment, boost parent engagement, and simplify operations. They are a fast-growing SaaS company valuing teamwork and a customer-centric, entrepreneurial culture.
Own the customer relationship from late-stage sales through onboarding and ongoing partnership, serving as the customer's advocate inside the company.
Drive adoption, manage account health, and lead business reviews to ensure customers see real value from the platform.
Partner with Implementation and cross-functional teams to deliver seamless onboarding and address risks, gaps, and opportunities.
Keebler Health is building the operating system for value-based care, empowering risk-bearing healthcare organizations to unlock the full power of their data. They are an early-stage company with a fast-paced, innovative environment and a collaborative team culture.
Build trusted advisor partnerships with clients, aligning platform value to their business goals.
Create tailored Success Plans, conduct Business Reviews, and identify expansion opportunities.
Maintain accurate client records in Salesforce and collaborate with internal teams.
Submittable is a software platform that helps mission-driven organizations manage programs, applications, and funding distribution. In 2024, it supported 30,000 programs and facilitated over $10 billion in funding, with a collaborative culture focused on social impact.
Drive long-term customer value and product adoption across strategic accounts.
Partner with Account Managers and Renewal Managers to ensure portfolio retention and growth.
Lead Executive Business Reviews with C-level stakeholders to validate ROI and align roadmaps.
WorkWave empowers service professionals with software solutions to run their businesses more efficiently and deliver exceptional service. As a global tech leader with a startup's energy, they maintain a laid-back, high-performing, customer-obsessed culture.
Support sales operations, onboarding clients, managing accounts, and preparing quotes.
Partner with Account Executives, clients, and internal teams to ensure accurate, on-time order fulfillment.
Act as a trusted advisor and client advocate to build long-term relationships and improve customer experience.
Myriad360 is a technology solutions company focused on delivering exceptional customer experiences through sales operations and account management. It fosters a culture built on core values like 'We Before Me' and 'Own It,' and is consistently recognized as a best place to work with a transparent, inclusive environment.
Manage customer health and retention, developing strategies to save at-risk accounts and ensure satisfaction.
Lead customer expansion and margin opportunities by coordinating internal teams for smooth, on-time transitions.
Perform retention risk and off-boarding activities while acting as a bridge between customers and operations.
RoadRunner accelerates the road to Zero Waste by using technology and data to modernize waste and recycling operations. Since 2014, we've helped thousands of locations save 10-20% on waste bills, and our people-first culture is recognized by awards and positive employee reviews.
Develop trusted advisor relationships with executive sponsors and align activities with customer business goals.
Drive adoption, training, and best practices to maximize customer value and ROI.
Identify growth opportunities and collaborate with sales to ensure retention and renewals.
Specright provides a purpose-built platform for Specification Management, helping companies digitize and act on supply chain data. It is an energetic, 100% remote company with an entrepreneurial, informal, and fast-paced culture.
Serve as the primary relationship owner for Curated clients across legal, AI, medtech, CRO, and other non-pharma industries, guiding programs from intake to delivery.
Partner with internal operations and Impiricus client services teams to coordinate physician recruitment, scheduling, and execution while managing multiple concurrent engagements.
Help build the client services function from the ground up, creating playbooks, templates, and processes as the business scales.
Impiricus is the Agentic Commercialization Platform for Healthcare, helping life sciences teams understand physician intent and enable real-time action. Founded by a practicing physician and a senior pharma executive, it is trusted by more than one million opted-in HCPs.
Own a portfolio of high-value SMB accounts as a trusted advisor, driving retention and growth.
Proactively expand accounts across Toptal's full portfolio, including specialized talent, HireGlobal, and AI-driven services.
Manage the full client lifecycle, from discovery to closing expansion, while keeping accurate Salesforce data.
Toptal is a global network of top talent in business, design, and technology that enables companies to scale teams on-demand. It is the world's largest fully remote workforce, with $200+ million in annual revenue and a culture encouraging innovation, social interaction, and fun.
Own and manage a portfolio of enterprise customers as the primary relationship lead across deployment, adoption, renewal, and expansion.
Drive product adoption and time-to-value while partnering with Sales, Product, Engineering, and Professional Services to align technology with business outcomes.
Lead executive-level reviews, manage retention risks, and identify expansion opportunities to grow ARR and customer loyalty.
Our partner provides advanced data management solutions, helping enterprises maximize value from data quality, governance, observability, and analytics. They foster a remote-first, collaborative culture focused on innovation, data-driven decision-making, and professional growth.
Manage a dedicated enterprise business travel account, focusing on client retention, profitability, and growth.
Build strong client relationships, lead strategic planning sessions, and analyze travel spend to optimize programs.
Support supplier negotiations, deliver business intelligence, and collaborate with cross-functional teams.
This company is a travel management provider delivering corporate travel solutions and strategic account management for enterprise clients. It fosters a collaborative, fast-paced environment focused on client retention, profitability, and long-term growth.
Manage and expand key customer accounts in high-growth tech, logistics, and fintech.
Develop and execute account strategy to deliver revenue, gross margin, and gross profit results.
Partner cross-functionally to identify new revenue opportunities and run disciplined forecasts.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. As a remote-first company, Twilio fosters a strong culture of connection and global inclusion.
You will manage a pool of 10-20 top strategic customers, developing executive relationships and driving value through quarterly business reviews.
You will develop and execute a three-year strategic model to sustain growth and ensure high retention and revenue expansion.
You will collaborate with internal teams to identify upsell and cross-sell opportunities, maintaining 100%+ net retention rates.
Bluesight creates groundbreaking solutions that increase efficiency, safety, and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. They are a high-growth healthcare IT company with a start-up vibe and over 3,000 customers.
Manage and grow a high-volume portfolio of SMB healthcare customers, focusing on retention, renewals, and expansion.
Drive customer adoption and satisfaction through proactive engagement, onboarding support, and scalable account management processes.
Collaborate cross-functionally with Customer Success, Sales, Product, and Support to ensure clinicians receive exceptional value from Freed's products.
Freed combines clinician insights with AI technology to create products that make clinicians happier, starting with an AI scribe that automates medical documentation. With over 28,000 paying clinicians and backing from Sequoia Capital, Freed is rapidly expanding and values fast, ambitious, and smart individuals who want to care for the people who care for our health.
Manage and grow relationships with an assigned portfolio of clients, serving as a trusted day-to-day partner.
Drive platform adoption, client engagement, and strategic account plans to ensure clients maximize value.
Analyze client health and collaborate with internal teams to support retention, growth, and issue resolution.
iCapital is a financial technology company powering the world's alternative investment marketplace. The company fosters a culture of innovation, collaboration, and client success, offering comprehensive benefits and an equal opportunity environment.