Manage and grow revenue within an established SMB client base through renewals, cross-sells, and upsells.
Build strong customer relationships, conduct quarterly business reviews, and advise on security best practices.
Collaborate with cross-functional teams to resolve issues and drive customer advocacy.
Keeper Security is a fast-growing cybersecurity software company protecting thousands of organizations and millions of people globally. It is a pioneer in zero-knowledge and zero-trust security, recognized for innovation in privileged access management, with a collaborative culture focused on excellence.
Serve as the point of contact for a portfolio of customers, building long-term relationships with key language access stakeholders.
Monitor customer health and utilization data, deliver training, support QBRs, and own the contract renewal process with risk mitigation.
Act as the internal voice of the customer and partner cross-functionally with Sales, Marketing, Product, Support, Operations, and Finance.
GLOBO provides language access solutions that help people communicate when it matters most, serving healthcare and other organizations. The company fosters a customer-centric, remote-first culture focused on health equity, collaboration, and proactive customer outcomes.
Respond to inbound customer calls and resolve service problems promptly.
Analyze contracts, invoices, and billing issues to address client needs and process adjustments.
Partner with internal teams and track activity in Salesforce to ensure client needs are met.
Smarsh provides digital communications compliance and intelligence solutions to regulated organizations. With over 6,500 customers and consistent growth, it has been recognized as a fastest-growing American company and a best place to work.
Serve as a primary point of contact for clients, managing inbound and outbound communications with professional excellence.
Connect with customers via phone, email, chat, or social media to resolve their questions or concerns.
Calmly de-escalate issues, escalate when necessary, and track call information for auditing and reporting.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable practices. With 500,000 employees across 300 languages, we value inclusion, diversity, and career growth.
Serve as primary relationship manager between clients and internal stakeholders to ensure customer satisfaction and problem resolution.
Proactively collaborate cross-departmentally to keep accounts apprised of software performance issues and maintain client renewal rates.
Identify at-risk clients and orchestrate improvement plans while responding to inbound calls and facilitating on-site visits as needed.
Nextech is a leader in specialty healthcare technology solutions. They are committed to hiring and retaining talent with a focus on diversity and employee wellness.
Serve as trusted point of contact for clients across phone, email, SMS, webinars, and events, owning issues through resolution.
Lead client onboarding one-on-one and via live webinars, plus proactive outbound outreach for engagement and account maintenance.
Manage accounts receivable and payment follow-up, including sensitive collections conversations up to $10,000.
Our client is a fast-growing coaching and personal development company founded in 2016, helping entrepreneurs and individuals transform their lives and businesses. It ranks among the Inc. 500 fastest-growing companies, with coaching programs, digital products, bestselling books, and major live events.
Lead onboarding activities for new customers, including training and adoption monitoring.
Drive product adoption and expansion through proactive efforts and churn prevention.
Act as the main point of contact for LATAM customers, ensuring best practices and maximum value.
Insightful is a market-leading platform for workforce analytics, processing big data into actionable insights. We empower enterprise customers to improve employee productivity, business processes, and staff well-being.
Help customers stay engaged by monitoring account activity and providing relevant guidance.
Make customer education easy to access through communications, webinars, and automated programs.
Support retention and growth by recognizing risk signals and connecting customers with internal partners.
Medely is a high-growth series-C technology start-up reimagining healthcare work with an on-demand marketplace and workforce management tools. As a fully remote team of sharp, collaborative individuals, they are dedicated to redefining how healthcare workers and facilities provide patient care.
Ensure customers realize ongoing value from Depositions by Filevine through adoption and retention.
Monitor customer health metrics and assist in forecasting retention and growth.
Partner with cross-functional teams to support go-to-market initiatives and customer education.
Filevine is a Legal AI company delivering Legal Operating Intelligence for legal work. They are a rapidly growing technology company with a team of exceptional collaborators, recognized by Deloitte and Inc.
Provide real-time customer support via email and phone
Manage and resolve inquiries while maintaining accurate records
Escalate complex issues and meet response time, resolution, and satisfaction KPIs
Doola simplifies business formation, payment setup, compliance, and taxes for entrepreneurs. It operates in a fast-paced startup environment with a collaborative and supportive team culture.
Manage customer relationships and drive product adoption for SMB clients.
Partner with sales and support to ensure successful onboarding and renewals.
Track metrics like NPS and renewal rates to improve customer success.
Shopmonkey provides cloud-based software for auto-repair shops to streamline operations and improve customer experience. Trusted by over 3,500 shops and backed by top Silicon Valley VCs, the company values building a diverse, inclusive team.
Own customer outcomes by developing deep understanding of business needs and creating actionable Success Plans.
Drive adoption and value through product knowledge, usage data, and proactive engagement with customers.
Manage customer health and risk by continuously assessing indicators and orchestrating recovery plans.
Lone Wolf Technologies provides software solutions for the real estate industry, helping MLS and Association customers achieve meaningful business outcomes. They are a technology company with a collaborative culture focused on customer success.
Manage customer health and retention, developing strategies to save at-risk accounts and ensure satisfaction.
Lead customer expansion and margin opportunities by coordinating internal teams for smooth, on-time transitions.
Perform retention risk and off-boarding activities while acting as a bridge between customers and operations.
RoadRunner accelerates the road to Zero Waste by using technology and data to modernize waste and recycling operations. Since 2014, we've helped thousands of locations save 10-20% on waste bills, and our people-first culture is recognized by awards and positive employee reviews.
Provide high-quality, personalized support to bronze-tier VIP customers, ensuring a positive experience.
Handle requests from the retention team to boost customer engagement and loyalty.
Conduct customer interviews to gather feedback and identify opportunities for service improvement.
Jobgether uses AI-powered matching to connect candidates with job opportunities at partner companies. They are a technology-driven platform with an international team, emphasizing openness, teamwork, and continuous professional growth.
Professionally and warmly assist clients through inbound and outbound calls and approved communication channels.
Provide accurate case-status information, process explanations, and answers to FAQs using approved guidelines.
Work toward First Contact Resolution by addressing concerns, documenting interactions, and escalating when needed.
The Ward Law Group is an award-winning personal injury law firm dedicated to changing lives one client at a time. Recognized as a Best Place to Work, the firm fosters a collaborative, innovative, and high-accountability culture.
Own client relationships post-implementation, driving renewals and expansion.
Monitor customer health metrics and adoption trends to reduce churn and increase value.
Act as the voice of the customer, collaborating with cross-functional teams and supporting events.
Granum is a software company providing industry-specific solutions for landscapers and arborists across North America. Its collaborative and supportive culture has earned multiple awards, including being named a 2024 Best Place to Work.
Handle inbound customer calls in both English and Spanish, assisting with complex situations including potential fraud-related concerns.
Provide accurate information and unbiased guidance while navigating multiple software systems during customer interactions.
Collaborate with Tier 2 and Tier 3 support teams and manage challenging interactions with professionalism and empathy.
AdNet/AccountNet, Inc. is a women-owned human capital management firm founded in 1990, providing high-quality teams and subject matter experts. The company emphasizes acceptance and belonging in its practices, processes, and relationships.
Build trusted partnerships with customer stakeholders and help them realize ongoing value from 3E solutions.
Guide customers through product capabilities, deliver training, and drive adoption of new features.
Collaborate with Account Managers to strengthen relationships, identify growth opportunities, and proactively address challenges to ensure retention.
3E is a mission-driven company dedicated to creating a safer and more sustainable world through regulatory intelligence and AI solutions. With over 35 years of experience and a global presence, the company combines startup agility with the stability of an industry leader.
Own a portfolio of accounts as the primary point of contact and run technical transitions end to end.
Monitor client feedback, coordinate support escalations, and maintain CRM hygiene to flag risks early.
Become an expert in internal tools and recommend process improvements to scale customer success.
Rad AI is transforming healthcare with AI-driven radiology solutions, saving time and improving patient care. With over $140M in funding and a $528M valuation, we are a fast-growing, collaborative team empowering physicians with cutting-edge AI.
Be the voice of the customer, turning insights into actions that improve outcomes and experience.
Drive product adoption and value realization through success planning and executive business reviews.
Partner with Sales to identify upsell and cross-sell opportunities while managing retention.
Unit4 empowers people in service organizations with innovative Enterprise and Business software solutions. They are a people-first community with a high-performance team that values trust, accountability, and authenticity.