Source Job

• Lead a global team encompassing Customer Success Management, Technical Account Management, and Service Delivery.
• Drive exceptional customer outcomes and long-term growth across our IaaS and PaaS portfolio.
• Define and execute the global Customer Success strategy aligned with corporate growth and retention objectives.

Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world.

Responsible for managing the delivery of professional services to customers. Leads the Professional Services and Technical Account Management (TAM) teams. Implement service strategies, maintain operational standards, and optimize tools and methodologies.

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it.

The Technical Account Manager (TAM) serves as the primary technical liaison post-sales, ensuring customer satisfaction through high-quality, consultative technical support. The TAM helps customers maximize value from the Huntress Platform, troubleshoot product issues, and improve the customer experience. The TAM coordinates with internal Huntress teams to deliver solutions that foster long-term, healthy customer relationships.

Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity.

Drive transformative growth across CIO solutions portfolio. Blend strategic acumen with deep operational and practitioner experience. Translate strategy into scalable, customer-centric execution.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

• Act as a trusted advisor to customers, ensuring efficient adoption of Palo Alto Networks’ Unit 42 Managed Services.
• Work closely with CISOs, Security Architects, Security Engineers, and Operations teams within mid-to-large enterprises.
• Increase customer satisfaction, value, retention, and expansion of Unit 42’s security footprint.

Palo Alto Networks' mission is to be the cybersecurity partner of choice, protecting our digital way of life. They are a company built on challenging and disrupting the way things are done, looking for innovators committed to shaping the future of cybersecurity. This role is remote.

• Own a portfolio of strategic and enterprise customer relationships, driving adoption, retention, and renewals.
• Serve as a trusted partner to senior executives and operations leaders, aligning our platform with their business objectives.
• Build and refine strategic account playbooks, processes, and success frameworks as we continue to scale.

Canals is a fully remote, profitable startup transforming the industrial supply chain ($10T industry) with AI.

• Define and execute the global Professional Services strategy.
• Lead and scale a high-performing global Professional Services team.
• Optimize Professional Services operations and delivery models.

Lumos is solving the app and access management challenges for organizations of all sizes through a unified platform.

• Define and own Cresta’s Customer Strategy vision and engagement model.
• Build, lead, and scale a team of Customer Strategy Directors.
• Ensure customer strategies are grounded in measurable outcomes.

Cresta's platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. They've assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors.

• Lead, coach, and develop a team of Renewal Specialists who manage a high volume of accounts.
• Own overall Net Revenue Retention & Gross Dollar Retention for the <10 employee segment.
• Work closely with Customer Success Advisory, Digital Success, and AM Leadership.

Vanta helps businesses earn and prove trust by providing a Trust Management Platform that enables companies to improve and prove their security. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

• Own executive-level relationships within flagship accounts.
• Lead complex customer onboarding, implementation, and adoption efforts.
• Act as the primary customer advocate within Magnet.

Magnet Forensics is a global leader in digital investigative software development, acquiring, analyzing, and sharing evidence from various devices. With employees worldwide, they are expanding their global presence and offer learning and development opportunities with a talented team.

• Own the technical side of the post-sale customer lifecycle, guiding implementations and driving adoption.
• Act as a trusted technical advisor on identity, access, device trust, and SaaS security to drive tangible outcomes for customers.
• Mentor peers and influence how 1Password scales customer engagement, processes, and best practices across the organization.

1Password is building the foundation for a safe, productive digital future by ensuring every identity is authentic and every application sign-in is secure.

• Consistently achieve and exceed annual enterprise sales targets through disciplined execution and strategic account planning
• Establish Veeam as a mission-critical partner, not a point solution, within assigned enterprise accounts
• Build and execute account-based strategies that align to customer business priorities, risk posture, and long-term transformation initiatives

Veeam is the #1 global market leader in data resilience, believing businesses should control all their data. Based in Seattle, Veeam protects over 550,000 customers worldwide, and they are growing, learning, and making a real impact for some of the world’s biggest brands.

• Ensure customer success by driving full value realization of the Segment platform.
• Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
• Manage the customer relationship, acting as a trusted advisor to executive and senior leadership.

Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses. They empower millions of developers worldwide to craft personalized customer experiences and have a strong culture of connection and global inclusion, with employees working remotely around the world.

• Develop and execute comprehensive partner operations strategies aligned with large, complex deal cycles and overall AMS GTM objectives.
• Oversee AMS partner operational initiatives, including process improvement, workflow optimization, and enablement of internal and partner teams for scalable growth and productivity.
• Leverage analytics and KPIs to monitor AMS partner and channel performance, deal velocity, and business impact, providing actionable insights for decision-making.

ServiceNow provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

• Build and strengthen executive relationships with strategic alliance partners.
• Integrate Vanta’s solutions into partner go-to-market programs.
• Drive partnership-generated revenue and support Vanta’s broader enterprise growth objectives.

Vanta helps businesses earn and prove trust by empowering companies to practice better security and prove it with ease through continuous monitoring and verification.

• Own GRR and NRR for the AMS region, delivering improved adoption, renewals, and value realization.
• Bring rigor to forecasting, renewals, adoption scoring, and account coverage.
• Collaborate with Sales, Renewals, Product, Engineering, Marketing, and Enablement to drive account growth, forecast accuracy, product feedback, and customer adoption programs.

Wrike is a powerful work management platform designed for collaboration and productivity. They provide a single place to manage work, increase productivity, and allow people to focus on meaningful tasks, and are trusted by 20,000+ businesses worldwide employing over 900 innovative individuals.

• Design GTM programs/sales plays for NetSec.
• Drive projects and efforts to unlock network security business growth acceleration.
• Drive change and be willing to wear multiple hats to move from ideation to execution.

Palo Alto Networks' mission is to be the cybersecurity partner of choice, protecting our digital way of life. They challenge and disrupt the way things are done, seeking innovators committed to shaping the future of cybersecurity; a hybrid team environment values trust, accountability, and shared success.

Drive and orchestrate complex sales cycles, working with internal partners and teams. Bring consultative selling skills to initiate long-standing relationships with prospective customers and executive sponsors. Create and implement strategic account plans focused on attaining enterprise-wide deployments.

Palo Alto Networks' mission is being the cybersecurity partner of choice, protecting our digital way of life.

• Drive operational excellence, cross-functional alignment, and execution of high-impact initiatives.
• Act as a trusted advisor, thought partner, and operational backbone for the GVP and leadership team.
• Lead critical planning processes, drive strategic initiatives, and bridge communication gaps.

ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology. Their intelligent cloud-based platform connects people, systems, and processes, empowering organizations to work smarter, faster, and better; serving over 8,100 customers including 85% of the Fortune 500®.

The VP will lead a global team delivering high-impact AI engagements. Build and lead a team that takes customers from vision to execution. Define scope, outcomes, and deliverables for co-innovation and deployment acceleration workshops.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.