Own onboarding and rollout plans for new customers, coordinating with Sales for successful implementation.
Remove barriers to adoption and engage with customers to understand goals, challenges, and use cases.
Oversee renewals, forecasting, and customer health, and partner with Sales on expansions.
Coder is the leading platform for AI development infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. As a startup, Coder provides self-hosted, agent-ready workspaces and values transparency, equal opportunity, and the use of AI tools.
Own customer onboarding, adoption, and success by creating success plans and guiding implementation.
Proactively identify churn risk, build mitigation strategies, and coordinate account teams to drive outcomes.
Act as a trusted advisor and champion builder, uncover expansion opportunities, and own renewals.
LaunchDarkly provides a feature management platform that lets developers release and control software features safely and efficiently. The company values teamwork, transparency, and customer obsession, fostering an open and collaborative culture.
Maintain gross revenue retention above 90% and forecast renewals accurately with risks flagged early.
Own a full book of 20-30 accounts, onboarding new customers and driving adoption of LocalStack across engineering teams.
Grow accounts organically by identifying new teams and use cases, while collaborating with TAMs, AEs, and product teams.
LocalStack is a local cloud development platform that provides secure sandboxes to simulate cloud environments for developers and AI agents. The company is a fast-growing Series A startup with globally distributed teams, having almost doubled in size in 2025.
Own a portfolio of 20-30 enterprise accounts, driving adoption, retention, and expansion.
Lead onboarding through renewals, including commercial negotiations and success planning.
Collaborate with engineering and product teams to align customer goals and improve experiences.
A fast-growing technology company providing innovative cloud development solutions and an AI-driven environment. The company fosters a collaborative, inclusive culture with an internationally distributed team and startup-like pace.
Own customer relationships from onboarding through expansion, building playbooks and processes in a high-ambiguity startup.
Lead onboarding and activation, driving milestones and adoption within the first 30-60 days.
Serve as the voice of the customer, translating feedback into product insights and tracking health metrics.
Sapience AI is a collective intelligence platform that helps professional communities access and share expertise scattered across CRMs, AMS platforms, and knowledge bases. It is an early-stage startup with a culture centered on trust, purpose-driven deployment, and the belief that technology should elevate people.
Partner with customers to turn desired business outcomes into actionable objectives and success plans.
Act as a trusted GitLab liaison, guiding adoption, retention, and escalation resolution.
Own a book of assigned customers to drive satisfaction, growth, and long-term success.
GitLab is an intelligent orchestration platform for DevSecOps that helps organizations increase developer productivity, improve operational efficiency, and accelerate digital transformation. With more than 50 million users and trust from over 50% of the Fortune 100, our high-performance culture is values-driven and embraces AI as a core productivity multiplier.
Own a portfolio of n8n enterprise customers as the primary post-sales partner across onboarding, adoption, and renewal
Drive value by leading kickoffs, success planning, and executive business reviews that translate product usage into measurable ROI
Partner with Support, Solutions Engineering, and Sales to manage customer health and uncover expansion opportunities
n8n is an open workflow orchestration platform that gives technical teams the freedom of code with the speed of no-code, providing 500+ integrations for automation and AI. Founded in 2019, the company has grown to a diverse team of over 260 across Europe and the US, backed by Sequoia and SAP, with a builder-driven culture centered in Berlin.
Strategically manage a customer portfolio, driving adoption, retention, renewals, and expansion.
Lead executive business reviews with VP and C-suite stakeholders and own complex negotiations.
Leverage AI-assisted workflows, mentor peers, and contribute to team best practices.
1Password provides enterprise password management and Unified Access Management for modern teams and AI. They have surpassed $400M ARR, serve 180,000 businesses, and foster a fast-paced, collaborative, feedback-driven culture.
Lead customer implementation and onboarding using Customer Success best practices to accelerate migration plans.
Proactively monitor customer health to identify risks, drive adoption, and lead quarterly business reviews.
Collaborate with engineers to triage technical issues and advocate for customer feedback across teams.
Arpio provides automated, application-aware disaster recovery for AWS and Azure, recovering entire application stacks in under an hour. The company recently closed a $15M Series A and is growing, with a culture that values ownership, urgency, and delivering results.
Design and operate scaled digital customer engagement programs driving adoption, health, and gross revenue retention.
Own the digital customer journey from onboarding through renewal with scalable plays and campaigns.
Partner with CSMs, Product, and Marketing to translate customer signals into action.
ServiceNow provides an AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. They foster an AI-native culture where technology and talent are unstoppable together.
Own end-to-end customer onboardings, from sales handoff to operational readiness.
Build and maintain success plans that drive adoption, renewal, and expansion.
Engage with platform engineers and executives to translate platform adoption into measurable business outcomes.
vCluster Labs is the leading platform for AI infrastructure, providing a hyperscaler-like experience on GPU infrastructure for AI cloud providers and enterprises. It is a venture-backed startup with over 40 engineers and a remote-first culture, trusted by more than 50 AI clouds and Fortune 500 companies.
Manage a portfolio of 40-60 mid-market customers as their strategic partner across the full customer lifecycle.
Lead onboarding, drive adoption, and partner with Account Management on retention and expansion.
Act as a trusted advisor, own escalations, and advocate for customers internally.
Customer.io is a platform that helps companies send automated emails, push notifications, in-app messages, and SMS using real-time behavioral data. It serves over 9,000 companies from startups to global brands and values empathy, transparency, and responsibility.
Lead strategic enterprise accounts, building trusted executive relationships and stepping in where needed.
Hire, coach, and develop a high-performing West Coast Customer Success team.
Drive operational excellence through forecasting, account-health cadences, and structured risk reviews.
n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. We're a diverse team of over 260, connected by a shared builder spirit and backed by top investors.
Serve as the trusted advisor for enterprise clients, driving engagement, retention, and expansion.
Guide customers through onboarding and QBRs to ensure they realize full value from AI solutions.
Collaborate with internal teams to resolve issues and identify upsell and cross-sell opportunities.
Trunk Tools is the leading AI company revolutionizing construction by embedding intelligent automation into field operations. With 100+ employees and $70M in funding, the startup is scaling fast and entering a period of hypergrowth.
Lead customer implementation, onboarding, and adoption for cloud resilience solutions.
Build trusted relationships with enterprise stakeholders to drive retention and expansion.
Collaborate with engineering to resolve technical challenges and turn feedback into improvements.
This company provides cloud resilience and disaster recovery solutions, helping enterprise customers maximize the value of their critical applications. It is an early-stage, small collaborative team focused on innovative cloud technologies.
Develop and execute strategic account plans that drive measurable value for enterprise customers.
Build trusted relationships with key stakeholders and lead renewal and expansion efforts.
Analyze customer data and collaborate cross-functionally to ensure seamless customer experiences.
RealPage provides software and analytics for real estate management. The company fosters an inclusive environment and offers competitive benefits to its employees.
Lead, mentor, and scale a global team of Customer Success Engineers to drive customer outcomes.
Partner with sales, product, and support teams to ensure customer adoption and satisfaction.
Use data and customer feedback to improve processes and contribute to strategic initiatives.
GitLab is the intelligent orchestration platform for DevSecOps, helping organizations ship better, more secure software faster. With over 50 million users and a high-performance, values-driven culture, GitLab embraces AI and continuous learning to drive success.
Lead, coach, and develop a team of Customer Success Managers supporting scaled customers.
Own the digital Customer Success strategy, including 1:many programs like office hours, town halls, and email campaigns.
Drive retention, renewals, and growth for the scaled portfolio while using data to improve engagement.
Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. The company fosters a culture of meaningful work, genuine care, and professional growth, where employees are free to show up as their full selves.
Own the entire post-sale relationship for enterprise accounts, from deployment through expansion, with primary responsibility for renewals.
Run structured onboarding programs, monthly technical check-ins, and executive QBRs that demonstrate ROI and identify new opportunities.
Coordinate daily with Customer Success Engineers, Product Management, Pre-Sales, Sales Architects, and Account Managers to ensure seamless customer experience.
Britive is the leader in cloud-native Privileged Access Management (PAM), purpose-built to secure access across dynamic multi-cloud environments. It is a fast-growing, mission-driven startup backed by top-tier VCs, serving security-conscious organizations including Fortune 500 companies.