Lead and mentor a team of Onboarding Coaches to deliver exceptional customer onboarding experiences.
Drive adoption of AI and modern tooling to eliminate administrative tasks and focus on strategic guidance.
Partner with Sales, Product, and Support to convert feedback into systemic improvements and ensure customer retention.
Cloudbeds provides an intelligently designed platform that powers properties across 150 countries, transforming hospitality operations through a unified system. With over 650 employees across 40+ countries, the company fosters a remote-first culture focused on innovation and AI-powered solutions.
Provide exceptional customer support to hotel properties across multiple channels, resolving inquiries and troubleshooting issues.
Foster strong customer relationships to drive loyalty, retention, and increased software adoption.
Create training materials and update support resources to stay ahead of system updates.
Cloudbeds provides an intelligently designed platform that powers properties across 150 countries, processing billions in bookings annually. We are a remote team of over 650 employees across 40+ countries, with a culture of innovation, diversity, and collaboration.
Manage a focused portfolio of high-value hotel customers in Thailand as their primary point of contact and strategic advisor.
Drive net dollar retention by identifying upsell and expansion opportunities and implementing proactive churn reduction strategies.
Conduct regular on-site property visits across Thailand and collaborate cross-functionally to resolve complex escalations.
Cloudbeds is a hospitality technology company that provides an intelligently designed platform for properties across 150 countries. With over 650 employees across 40+ countries, they are recognized as a top workplace and focus on innovation and inclusion.
Drive client success by training hoteliers on the Cloudbeds platform to optimize their operations and guest experience.
Leverage hospitality expertise to design personalized onboarding strategies that reduce friction and boost adoption.
Collaborate with Sales and Product to transform customer feedback into systemic improvements and long-term loyalty.
Cloudbeds provides an intelligent hospitality platform that powers properties in 150 countries, processing billions in bookings annually. With 650+ employees across 40+ countries, it is a remote-first, inclusive company focused on transforming hotel operations through innovative technology.
Assist and support existing hotel customers daily via phone, email, and chat in English and Spanish or Portuguese.
Resolve complaints, troubleshoot escalated issues, and build client loyalty to drive product adoption.
Gather feedback, contribute to tutorials, and attend training sessions to stay current on system updates.
Cloudbeds provides an intelligently designed platform that powers properties across 150 countries, processing billions in bookings annually. With over 650 employees across 40+ countries, they foster a remote-first culture of innovation and collaboration.
Lead a territory team of General Managers to ensure proper direction for day-to-day operations.
Coach and develop team members, focusing on performance management and succession planning.
Track metrics and serve as liaison between HQ and field to improve customer experience.
Gopuff is a delivery service that brings convenience items to customers in minutes. They are building a motivated team to drive forward a new age of convenience and predictability.
Provides consistent, balanced and timely feedback on customer support performance as related to call and case audits.
Applies timely performance management standards and processes.
Fosters a positive work environment and consistently supports continuous learning.
PointClickCare is a leading health tech company that empowers healthcare providers to deliver exceptional care through a cloud-based platform. As a founder-led, privately held organization, it serves over 30,000 provider organizations and is recognized by Forbes as a top private cloud company and one of Canada's Most Admired Corporate Cultures.
Lead shift operations in a 24/7/365 support environment to maintain service levels and customer experience.
Provide real-time coaching and direction to a small team of agents, ensuring performance commitments are met.
Partner with managers to drive engagement, identify performance trends, and support continuous improvement.
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. With over 400 employees and 30,000 customers, the company has a collaborative culture focused on innovation and cutting-edge product development.
Ensure a superior guest first impression through customized and authentic reservations experiences.
Manage reservations lead systems and support revenue management strategies including upselling and cross-selling.
Maintain complete knowledge of resort facilities, accommodations, rates, and promotions to assist guests.
Mauna Lani is a luxury resort on the Kohala Coast of Hawaii, offering transformational experiences and cultural immersion. It is part of the Auberge Resorts Collection, a portfolio of extraordinary hotels.
Lead and develop a team of Customer Experience Representatives, fostering a culture of empathy and continuous improvement.
Build customer education and self-service resources, including a knowledge base, FAQs, and training materials.
Drive automation and AI initiatives to simplify support workflows and improve customer experience.
Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. They are expanding their team and offer a remote US role.
Own the full post-sale journey for a global hospitality portfolio, from onboarding to renewal.
Act as a data-informed trusted advisor, helping hoteliers turn benchmarking insights into decisions.
Use AI-assisted tools to spot churn risk, drive ROI, and surface upsell opportunities.
Duetto is the hospitality industry's leading revenue management platform, founded in 2012. We built the first Revenue & Profit Operating System and are trusted by hotels, resorts, and casinos globally, named #1 Best Place to Work in Hotel Tech in 2025.
Respond to guest inquiries about room reservations, availability, pricing, and special offers.
Assist in resolving guest challenges and ensure follow-through to exceed expectations.
Work closely with team members and other departments to ensure accurate billing and financial transactions.
The Dunlin is a boutique luxury retreat on Johns Island, South Carolina, offering 72 cottage-style rooms and a destination spa. It is part of Auberge Collection, a portfolio of 30 hotels, resorts, and residences.
Act as single point of contact for top-tier Members, handling requests via phone and email with empathy and creativity.
Proactively curate personalized travel experiences, including restaurant reservations, transportation, and on-site activities.
Anticipate Member needs and ensure seamless, exceptional service throughout their stay and beyond.
Accor is a global hospitality leader that creates unforgettable luxury experiences with heart. For over 30 years, the Moncton centre has been an employer of choice with a diverse, welcoming culture and a focus on responsible hospitality.
Own a portfolio of hotel chain and property management group partners as the primary relationship owner and day-to-day contact.
Grow revenue across your book by deepening partner engagement and expanding the value of each relationship on the Engine platform.
Run the partner cadence including QBRs, performance reviews, and escalation processes to drive activation and growth.
Engine transforms business travel into a personalized, rewarding, and simple experience by combining corporate travel, a charge card, and spend management on a single platform. More than 30,000 companies rely on Engine, backed by Telescope Partners, Blackstone, and Permira, and it has been recognized as one of the fastest-growing travel and fintech platforms in North America.
Respond to guest inquiries regarding room reservations, availability, pricing, and special offers with personalized service.
Ensure accurate billing and financial transactions while collaborating with team members to exceed guest expectations.
Upsell resort services and offerings to educate guests on all available experiences.
The Lodge at Primland is a luxury mountain resort on 12,000 acres in Virginia's Blue Ridge Mountains, offering refined accommodations, championship golf, a full-service spa, and outdoor adventures. As part of the Auberge Collection with 30 unique properties, they foster a culture of gracious hospitality and teamwork.
Lead and coach a team of trainers and facilitators to ensure high-quality delivery and knowledge transfer.
Oversee daily training operations for internal teams and BPO partners, focusing on consistency and learner success.
Analyze training metrics and collaborate with stakeholders to improve strategies and close performance gaps.
Jobgether uses AI-powered matching to connect candidates with job opportunities, ensuring fair and efficient hiring. They process applications and forward top candidates directly to employers, who manage interviews and decisions.
Provide timely and accurate reservation services for guests across multiple luxury properties.
Drive sales conversions and ensure exceptional guest experiences at every touchpoint.
Respond to guest inquiries within 24 hours via phone and email.
Aspen Hospitality develops and operates luxury hotels, private clubs, and residential properties under The Nell and Limelight brands. With a growing portfolio across the US, they emphasize a culture of inclusion, equity, and diversity.
Lead onboarding and training for new agents to ensure readiness for live support.
Oversee shift performance, queue management, and escalation handling to meet SLAs.
Drive quality assurance through coaching, feedback, and performance improvements.
Sauce is a premier restaurant technology platform that helps businesses grow with commission-free delivery and pickup. The company is headquartered in NYC and Tel-Aviv and focuses on empowering local restaurants.
Lead daily operations and align execution with broader business goals.
Manage agent attendance, quality, and performance with coaching and follow-up.
Oversee onboarding, compliance, and monthly invoicing while driving workforce growth.
This role is with a partner company that operates a remote, distributed workforce providing outsourced services. The company is scaling to 100 active agents and values hands-on leadership, accountability, and quality.